EDD phone number San Bernardino CA - can't reach anyone local office
I'm in San Bernardino and have been trying to reach someone at EDD for weeks about my claim. I know there used to be a local office here but I think it's closed now? I've been calling the main EDD phone number San Bernardino CA residents are supposed to use but it's the same 800-300-5616 number everyone else calls. Has anyone from San Bernardino county had any luck getting through? I'm starting to think there's no local help anymore and we're all stuck in the same phone queue nightmare.
44 comments
Join the conversation
Millie Long
The San Bernardino EDD office on Hospitality Lane closed permanently during COVID. Now everyone in the county has to use the same statewide number. It sucks because we used to be able to walk in.
0 coins
Santiago Diaz
•That explains so much! I drove by there last month and couldn't figure out why it looked abandoned.
0 coins
KaiEsmeralda
•Yeah they closed like 15 field offices across California. Riverside, San Bernardino, Victorville - all gone.
0 coins
Debra Bai
I'm in Rancho Cucamonga and have been calling that same number for 3 weeks straight. Got through exactly once and the call dropped after 45 minutes on hold. The whole Inland Empire is screwed.
0 coins
Gabriel Freeman
•Same situation in Fontana. I've called 200+ times this month. The system is completely broken.
0 coins
Santiago Diaz
•200 times?! How do you even keep track? I lose count after like 30 attempts in a day.
0 coins
Laura Lopez
After spending literally 40 hours calling manually, I broke down and used Claimyr. Got a callback in 20 minutes with an actual EDD agent. Worth every penny when you're losing your mind trying to reach them.
0 coins
Santiago Diaz
•What's Claimyr? Is that some kind of calling service?
0 coins
Laura Lopez
•It's at claimyr.com - they dial for you automatically and call you back when they get an agent. Saved my sanity.
0 coins
Victoria Brown
Pro tip from someone who finally cracked the code: call Wednesday afternoons around 2:30pm. Avoid Mondays completely and never call between 12-1:30 because they ALL take lunch at the same time.
0 coins
Samuel Robinson
•The lunch thing is so true! I wasted hours calling at noon wondering why nobody answered.
0 coins
Santiago Diaz
•Wednesday afternoons noted. What about the menu - do you press all the numbers right away or wait?
0 coins
Victoria Brown
•Press 1, wait exactly 70 seconds, then 1-1-***. Don't rush the middle wait or you'll get disconnected.
0 coins
Camila Castillo
San Bernardino resident here. I've been tracking my calls in a spreadsheet - 847 attempts over 6 weeks. Best success rate is Thursday 3-4pm but even then it's maybe 1 in 50 calls that get through to hold.
0 coins
Brianna Muhammad
•847 attempts?! Dude that's insane. You need to get one of those auto-dialer things.
0 coins
Camila Castillo
•I'm considering it. My phone bill last month was $180 in overage charges from all the calling.
0 coins
JaylinCharles
The 833 number and 800 number are the EXACT same line, don't let anyone tell you different. I tested this by calling both simultaneously from two phones - got busy signal on both at the same time.
0 coins
Eloise Kendrick
•Good to know! I was alternating between them thinking one might be less busy.
0 coins
Santiago Diaz
•Wait there's an 833 number too? I've only been using 800-300-5616.
0 coins
JaylinCharles
•833-978-2511 but seriously it's the same queue. Save yourself the confusion.
0 coins
Lucas Schmidt
My coworker used Claimyr last week and got through in 35 minutes. Meanwhile I'm on day 12 of manual calling with zero success. Sometimes you gotta admit defeat and pay for help.
0 coins
Freya Collins
•How much does that cost? At this point I'd pay $100 just to talk to someone.
0 coins
Lucas Schmidt
•I think it's like $20-40 depending on the line. Way cheaper than taking unpaid time off work to call all day.
0 coins
LongPeri
Don't fall for the 'specialist line' BS people post on Facebook. That hasn't existed since 2021. There's only one queue and it's hell for all of us.
0 coins
Oscar O'Neil
•Thank you! I wasted two days trying to find this mythical specialist number.
0 coins
Santiago Diaz
•I saw that Facebook post too! Good to know it's fake.
0 coins
Sara Hellquiem
Upland here - been calling since 7:55am every morning for two weeks. Coffee ready, alarm set, start dialing before they officially open. Got on hold exactly twice and both calls dropped after 90+ minutes.
0 coins
Charlee Coleman
•The dropped calls are the worst part. You invest all that time and energy just to get disconnected.
0 coins
Santiago Diaz
•How do you even deal with that psychologically? I'd throw my phone.
0 coins
Sara Hellquiem
•Honestly? I cried. Then I ordered Claimyr that same day. Got my callback in 25 minutes.
0 coins
Liv Park
For anyone keeping score: EDD drops roughly 40% of calls even when you make it to hold. It's a known system issue they refuse to fix. Factor that into your sanity calculations.
0 coins
Leeann Blackstein
•40%?! That should be illegal. We're talking about people's livelihoods here.
0 coins
Santiago Diaz
•No wonder I keep getting disconnected. I thought it was my phone service.
0 coins
Ryder Greene
Redlands checking in. After 3 weeks of failed attempts, I finally connected using the pattern: call at 2:45pm on Wednesday, press 1 immediately, wait 65 seconds, then 1-1-*** as fast as possible. Took 67 tries that day but it worked.
0 coins
Carmella Fromis
•67 tries in one day? How is that even physically possible?
0 coins
Ryder Greene
•Redial app on my phone. I literally did nothing else that entire Wednesday. Worth it to finally get my claim moving.
0 coins
Theodore Nelson
Stop torturing yourselves with manual calling. I used Claimyr three times now - always get connected within 30 minutes. Here's their demo video: https://youtu.be/JmuwXR7HA10
0 coins
AaliyahAli
•Is this legit? Seems too good to be true after all the horror stories.
0 coins
Theodore Nelson
•100% legit. They're based in San Francisco, you can Google them. Saved me probably 80+ hours of calling.
0 coins
Santiago Diaz
•Watching that video now. This actually looks like exactly what I need.
0 coins
Ellie Simpson
The reality is there's no special San Bernardino number anymore. We're all in the same statewide queue competing with 20+ million other Californians. The math just doesn't work for manual calling.
0 coins
Arjun Kurti
•This is why I gave up and went with an auto-dialer. I have a job and kids - can't spend 8 hours a day redialing.
0 coins
Santiago Diaz
•You're right. I need to accept that the old local office system is dead and find a better solution.
0 coins
Muhammad Hobbs
Thanks everyone for all the info! This thread has been super helpful. I think I'm done torturing myself with manual calling - going to try Claimyr this week. The fact that so many people here have had success with it makes me feel better about spending the money. It's crazy that we have to pay a third party service just to reach our own state agency, but here we are. Will report back if it works!
0 coins