EDD paper certification mistake - can he initial correction or must use UI Online?
My boyfriend has been certifying for benefits by mail the last few weeks (his phone broke and he's been having issues with the library computers). On his latest certification form, he accidentally checked the wrong box for question #3 about refusing work. He realized right away it should be 'No' not 'Yes'. Can he just cross out the mistake and initial next to the correct box? Or does he have to submit a whole new form? He tried logging into UI Online at the library to fix it but kept getting some error message. I'm worried his payment will be delayed or he'll get flagged for an eligibility interview. Has anyone dealt with certification corrections before? What's the fastest way to fix this without causing problems with his claim?
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Maya Diaz
DO NOT cross out or initial anything on EDD forms!!! My cousin did that last year and they flagged his whole account for fraud investigation and he got NO PAYMENTS for almost 2 months!!! The paper forms are scanned by computers not actual people. He needs to call EDD immediately and explain the mistake before they process the form and put a stop on his claim.
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Isaac Wright
•OMG that sounds horrible! He's already stressed about rent coming up. Do you know if there's any way to get through to an actual person at EDD? He's been trying for days and just gets the 'too many callers' message.
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Tami Morgan
Your boyfriend needs to contact EDD right away to explain the error. Marking 'Yes' to refusing work can trigger automatic disqualification for that certification period. Unfortunately, you can't just initial corrections on the paper form - they'll process it as submitted. Regarding the UI Online error, what specific message is he getting? It could be a password issue, account lock due to too many attempts, or a technical problem. If he can get into UI Online, he could potentially submit a new certification that would override the paper one if it hasn't been processed yet.
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Isaac Wright
•Thx for explaining. He said the error was something about 'cannot access account at this time' after putting in his login info. He tried a different computer but got the same message. I'm going to have him try again tomorrow using my laptop.
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Rami Samuels
def dont cross anything out! the system will flag it immediately. i made a similar mistake last yr and waited 5 weeks for payment bc they scheduled me for an eligibility interview. such a pain
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Isaac Wright
•5 weeks?! We can't wait that long. Did calling help speed things up at all?
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Haley Bennett
I had this exact issue in January. Here's what worked for me: 1. I used Claimyr (claimyr.com) to get through to an EDD rep fast. They have this service that calls EDD for you and connects you when they reach an agent. Saved me hours of redial hell. Here's their demo video: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km 2. Once I got through to EDD, I explained my certification error, and the rep manually corrected it in their system. 3. My payment was processed normally the next day without any delays. Regarding the UI Online error - that sounds like a temporary system issue. Sometimes the EDD site does maintenance in the evenings. Try again during business hours.
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Douglas Foster
•I was going to suggest Claimyr too! I used them last month during the big system update when nobody could get through. It worked perfectly - got connected to an EDD rep in about 40 min when I had been trying for DAYS on my own. The rep can definitely fix the certification error if you can just reach someone.
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Nina Chan
wait why is he even doing paper forms? thats so much slower! my payments take forever when i do paper but online they go through in like 2 days. just curious
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Isaac Wright
•His phone broke and the library computers weren't working with the EDD website (something about browser compatibility). Plus he said the paper forms seemed easier to understand for him. But you're right - online is definitely faster when it works!
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Ruby Knight
You should definitely contact EDD to explain the situation. For UI Online errors, try clearing browser cache and cookies, or use an incognito/private browsing window. EDD's website can be finicky with certain browsers. Also, don't use a VPN if you're on one - EDD blocks most VPN connections for security reasons.
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Isaac Wright
•Thank you! I'll have him try the incognito window trick. He was using Chrome at the library so maybe that's part of the issue.
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Tami Morgan
How long ago did he mail the certification? If it was very recent (1-2 days ago), he could try submitting an online certification immediately that might process before the paper one. But the safest option is still to speak with an EDD representative who can note the error in the system.
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Isaac Wright
•He mailed it Monday (3 days ago), so probably too late for that approach. I think we're going to try that Claimyr service that someone mentioned above to get through to EDD. Seems like talking to a rep is the only reliable fix at this point.
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Rami Samuels
btw if u do get an eligibility interview scheduled dont panic, just make sure he answers honestly. i got scared and almost didnt answer their call but its actually pretty quick and the interviewer was nice about my mistake
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Isaac Wright
•That's reassuring. I hope we can fix it before it gets to that point, but it's good to know the interviews aren't as scary as they sound. Thanks!
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