EDD owes me money after tax refund intercept - waiting 9+ weeks for refund!

same thing happend to me!! they took $2300 from my taxes even tho i only owed like $1800 and it took them FOREVER to give me back my money. i kept calling and they kept saying 'its processing' for like 3 months 🙄

I went through this exact situation last year. The key is to call and specifically ask for the "Collections Division" when you get through to a representative. They're the ones who handle overpayment refunds, not the regular claim specialists. Also, make sure you have your account number ready, along with the exact date they intercepted your tax refund and the exact overpayment amount you've already paid through your payment plan. In my experience, the 4-8 week timeframe is only accurate if your case has been properly flagged in their system. Often these refunds get stuck in limbo because the computer system doesn't automatically recognize the overpayment. I had to call three times before someone actually submitted the proper form to initiate my refund.

Have you tried using Claimyr to reach EDD faster? I was in the same boat with an overpayment refund situation and spent weeks trying to get through the regular phone lines with no luck. I found this service called Claimyr (claimyr.com) that got me connected to an actual EDD rep in under 25 minutes. They have a demo video that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The rep I finally talked to explained that refunds after tax intercepts have to be manually processed, and many get overlooked unless you specifically ask for a supervisor to review your account. After I got through and had a supervisor look at my case, I got my refund within 10 days.

I work in financial services and deal with EDD issues for clients regularly. Here's what you need to know about tax intercept refunds: 1. The system that handles regular UI payments is completely separate from the system that processes refunds from overpayments. This is why representatives often give conflicting information. 2. By California law, they have 90 days to process these refunds, not 4-8 weeks as commonly stated by phone representatives. However, most are processed within 45-60 days. 3. The negative balance in your online account is a good sign - it means the system recognizes they owe you money. 4. If you've passed the 8-week mark, you should request to speak with an Overpayment Specialist and ask them to check the "Refund Status Code" on your account. If it shows "Pending" or "In Process," then it's moving through the system. If it shows "Not Initiated" or has no code, then you need to request a manual refund initiation. 5. Document every call with date, time, rep ID number, and what was discussed. This becomes crucial if you need to escalate.

why are you complaining?? you TOOK money that wasn't yours in the first place!! i had to pay back $6000 and they didn't give me ANY breaks. 9 weeks isn't even that long honestly. some of us waited over a YEAR just to get our initial benefits during covid!

I had this EXACT same problem back in January! They took my entire tax refund of $3,850 when I only owed $2,700 for an overpayment. I called probably 20+ times over 3 months and got nothing but excuses and rude reps. What FINALLY worked was sending a formal written request via certified mail to the EDD Appeals Board (not a regular appeal, but a specific request for overpayment refund review). I included copies of all my payment records and tax intercept documentation. About 2 weeks after they received my letter, I got a call from someone in their finance department who apologized for the delay and processed my refund immediately. Had the money 5 days later via direct deposit. Strangely enough, the person told me their system often doesn't automatically recognize refunds for people who had payment plans AND a tax intercept - something about the two systems not communicating properly. It sounds like that's what happened in your case too. I can share the address and format I used for the letter if you want to try that route.

my cousin works at edd and she says they are SUPER backlogged right now with all these refunds because of some computer system update they did in april. she said if u want ur money faster u gotta get a tier 2 specialist on the phone but they like never answer the phones lol

UPDATE: I finally got through today after trying for 2 hours this morning! The rep transferred me to an Overpayment Specialist who confirmed my refund was never actually initiated in the system despite what I was told before. She apologized and said she's manually processing it now, and I should receive a check within 10-14 business days. She also gave me a confirmation number for the refund request and her employee ID. Will update again when/if I actually get the money. Thanks everyone for your help and suggestions!