EDD overpayment phone number? Can't access my profile to track tax refund withholding

The EDD overpayment department's direct line is 1-800-676-5737. You need to call between 8am and 5pm on weekdays. Make sure you have your SSN, EDD Customer Account Number, and any overpayment case numbers ready when you call. They've been really overwhelmed lately with the system changes, so you might need to call repeatedly to get through. Regarding the tax refund intercept (what they call the Treasury Offset Program), there's unfortunately a separate process for getting back any excess amounts they took. You should receive a notice in the mail with the exact calculation of what they're returning, and it typically takes 6-8 weeks AFTER they process the overpayment adjustment. If it's been longer than that, definitely call to check on status.

im in the same boat they took 4670 from my refund and said theyd give back 2100 but its been like 3 months now and nothing... the website is useless cant even login half the time

I had success reaching EDD using Claimyr (claimyr.com). It's a service that helps you bypass the phone queues and connects you directly with an EDD agent. Saved me hours of frustration after trying to resolve my overpayment issue for weeks. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km When you do get through, ask specifically about your "Treasury Offset Program refund status" - using that exact terminology helps them pull up the right information. I found out my refund was delayed because they needed to manually review my case, which is apparently happening to a lot of people after the system update.

the EDD website is literally GARBAGE after the update!!1! been locked out for 3 weeks now and nobody can help. i swear they do this on purpose to make it harder to follow up on things or file appeals. the tax offset program is even worse because it goes between edd and treasury department and neither one knows what the other is doing!!!

UPDATE: I finally got through to someone! For those with similar issues - I called the overpayment number at exactly 8:01am and actually spoke to a human after only about 20 minutes on hold. The rep confirmed they took too much from my tax refund and that I should be getting the remaining portion back. She said there's a huge backlog of these refunds because of the system update, but added notes to my account to expedite it. She also helped me regain access to my online account - turns out I needed to create a completely new login after the update (which makes NO sense). Anyway, hope this helps someone else!

Just a helpful reminder for everyone dealing with EDD overpayments - always keep detailed records of everything. Save screenshots of your account before any system updates, keep all letters they send you, and note the name of every representative you speak with along with the date and time. Since tax refund intercepts involve both EDD and the Treasury Department, the process can take longer than the standard timeframes they quote. In my experience working with clients, the best approach is polite persistence. Call once a week to check status until it's resolved.