EDD not answering - need to update info before they close! Help!
Hey everyone, I'm having trouble with EDD. I called them to update some information, but I'm not getting through. They close in an hour and I'm worried I'll miss my chance. Has anyone had luck getting through to them lately? Any tips on the best time to call or how to get someone on the line?
26 comments
Tom Maxon
I found a way to solve EDD phone call difficulties, watch this: https://www.youtube.com/watch?v=VNdOAuV5ftI
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Diego Vargas
Ugh, EDD is the worst! I've been trying to get through for weeks. It's like they don't want us to actually talk to anyone. Good luck, hope you have better luck than me!
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Anastasia Fedorov
Same here! Its like playing the lottery trying to get through to them š°
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StarStrider
Have you tried calling right when they open? I heard thats the best time
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Diego Vargas
Yeah, I've tried everything. Early morning, late afternoon, even tried different days of the week. No luck so far š«
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Sean Doyle
I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Ize0EkN4HDI
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Zara Rashid
Sounds too good to be true. Has anyone else tried this?
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Luca Romano
$20? That's ridiculous. EDD should make it easier to contact them without having to pay extra š
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Sean Doyle
I know it sounds sketchy, but I swear it worked for me. After weeks of trying, I was desperate enough to try anything. It's not ideal to pay, but it saved me so much time and stress.
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Nia Jackson
How long did you have to wait after using the service?
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Sean Doyle
It took about 2 hours total, but I didn't have to sit there listening to hold music. They called me when an agent was on the line.
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Mateo Hernandez
Pro tip: if you cant get through on the main line, try calling one of their auxiliary numbers and ask to be transferred. Sometimes works for me!
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CosmicCruiser
I feel your pain, OP. The EDD system is so broken. I've been dealing with them for months and it's been a nightmare. Hang in there!
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Chloe Anderson
Thanks for the support. It's frustrating but good to know I'm not alone in this struggle.
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Aisha Khan
Here's what I've learned after dealing with EDD for way too long: ā¢ Best times to call are usually Tuesday-Thursday, either right when they open or about an hour before closing ā¢ Use the prompts for a new claim even if you're not filing one - sometimes gets you to a person faster ā¢ Be persistent! It might take 20+ calls to get through ā¢ Have all your info ready when you do get someone ā¢ Ask for a callback number or direct extension if possible ā¢ If all else fails, contact your local assembly member's office. They can sometimes intervene Hope this helps someone! It's a frustrating process but don't give up.
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Ethan Taylor
This is gold! šÆ Thanks for sharing your wisdom
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Yuki Ito
Great advice! I'd add: keep a log of all your calls and who you talk to. It helps if you need to escalate later.
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Carmen Lopez
have you tried emailing them? sometimes that works better than calling
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Chloe Anderson
I didn't even know they had an email option. Do you have the address?
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Carmen Lopez
Sorry, my bad. I was thinking of a different agency. EDD doesn't have a public email for claims issues š¤¦āāļø
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Andre Dupont
EDD BE LIKE: *phone rings* *ignores* *goes back to scrolling TikTok* š¤£š¤£š¤£
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QuantumQuasar
LMAO too real š
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Zoe Papanikolaou
this made me laugh and cry at the same time
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Jamal Wilson
Anybody else think its crazy that in 2023 we still have to deal with this? Like, haven't they heard of chatbots or online systems? smh
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Mei Lin
I work in a call center (not EDD) and I can tell you that the end of the day is usually the worst time to call. Everyone panics and tries to get through before closing. Try early morning if you can!
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Chloe Anderson
Thanks for the insider info! I'll try calling first thing tomorrow.
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