EDD eligibility questionnaire completed but phone interview still scheduled - will it auto-cancel?

I had almost the exact same situation last month. The rep told me the same thing about the interview

Thanks for sharing this! I'll definitely take screenshots right now as proof. Did you have to go through the same questions again during your phone interview, or was it just a quick verification?

The EDD rep was giving you misinformation. Their systems DON'T automatically sync like that. The online questionnaire and phone interview systems are completely separate, and opting out via the online form requires manual processing by a staff member. I work in HR and deal with this stuff constantly. NEVER assume anything with EDD will

this is exactly right!! i missed my interview bc a rep told me the same thing and my payments got stopped for 2 months!! dont trust what they say always show up for interviews no matter what!!!!

Have you checked your UI Online inbox for any messages? Sometimes they send a cancellation notice there but don't update the main dashboard. Also, what type of eligibility issue triggered this interview? That might affect whether the online questionnaire is sufficient.

I've checked my inbox multiple times and there's nothing about cancellation. The eligibility issue is related to my availability for work - I had to reduce my available hours temporarily due to a family situation, and I reported that on my certification.

If you're having trouble getting through to a representative about this, I'd recommend trying Claimyr. I was in a similar position with conflicting information about my eligibility interview and couldn't get through to EDD for days. Claimyr connected me to an EDD rep in about 20 minutes instead of spending hours redialing. They have a video demo at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km that shows how it works. It was honestly worth it to get a clear answer directly from EDD rather than guessing what might happen with my benefits.

does that actually work? ive been calling EDD for 3 days straight and cant get through...either busy signal or it hangs up saying too many callers

I actually just dealt with this exact scenario in February! The online questionnaire and phone interview covered the SAME information, but EDD requires both in some cases depending on the type of eligibility issue flagged on your account. For me, it was because I reported school attendance. Here's what happened: I did both (online questionnaire and phone interview). During the phone interview, the EDD interviewer had access to my online questionnaire responses and basically just verified a few details. The whole call took like 5 minutes instead of the scheduled 30. Despite what the rep told you, the interview probably won't auto-cancel. Just be available for it. Better to have a quick redundant conversation than miss it and have your payments delayed for weeks!

This is super helpful, thank you! Mine is for availability for work (had to reduce hours temporarily). Sounds like I should definitely plan to be available for the call. Did they call exactly at the scheduled time or was there some flexibility?

there system always mess up!!! i did the online thing 2 and they still called me but i missed the call cause the rep said it would cancel and then they disqualified me for 3 weeks until i got it sorted out!! dont trust anything they say on the phone!!!

This is unfortunately very common. EDD representatives often give conflicting information because their own training and systems are inconsistent. Always document who you spoke with (date, time, ID number if they provide one) and what they told you.

After reading through all these responses, it sounds like you should: 1. Take screenshots of your completed questionnaire 2. Be available for the phone interview at the scheduled time 3. Have your documentation ready regarding your work availability issue 4. Be prepared to explain that you already completed the online questionnaire if they ask It seems like the consistent experience is that these interviews don't auto-cancel as the rep suggested. Good luck!

Thanks for summarizing! This is exactly what I'll do. I appreciate everyone's help - I'm glad I asked here instead of just trusting what the rep told me. Will update after my interview to let everyone know what happened.

I went through this exact same situation about 3 weeks ago! The rep told me the same thing about the system automatically canceling the phone interview after I completed the online questionnaire. Spoiler alert: it didn't cancel. I ended up doing both - the online questionnaire AND the phone interview. The interviewer actually referenced my online responses during the call and said something like "I see you already answered these questions online, but I need to verify a few details with you directly." The whole call was maybe 10 minutes instead of the full scheduled time. My advice: definitely plan to be available for that phone interview. I've learned the hard way that EDD's left hand doesn't talk to their right hand, and their systems don't communicate with each other the way they should. Better safe than sorry with your benefits on the line!