EDD debit card account suddenly closed - can't reach anyone to reactivate or get new card

omg i had a similar issue last month!!! EDD and Money Network keep pointing fingers at each other and meanwhile YOUR MONEY sits in limbo. so frustrating! try calling right when they open at 8am, that's when i finally got through. also try the alternate number 1-833-978-2511 which sometimes has different queuing. good luck and let us know what happens!

This is actually a fairly common issue that's happening with older Money Network cards from the pandemic era. EDD has been systematically closing inactive accounts as part of their fraud prevention measures, but sometimes active accounts get incorrectly flagged. You need to speak with EDD's specialized benefits card unit, not the general representatives. When you call the main number, try these steps: 1. Call at 8:01am precisely (not 8:00 - everyone calls then) 2. When the automated system answers, press 1 for English (or 2 for Spanish) 3. Then press 1 for questions about an existing claim 4. Wait for the next menu and press 1 again 5. When asked for your SSN, enter it then press # 6. When the next menu comes, press 4 for payment information This should route you to the payments department. Be prepared with your claim ID and the last 4 digits of your Money Network card. They can reactivate your account or issue a new card to your current address in Nevada.

My cousin work for edd and she told me they are doing account purges of cards that were issued during covid u have to call them DIRECTLY because money network cant do anything once edd flags the account for closure. my cousin says a lot of people with out of state addresses r getting flagged by the system

I've been through this exact situation and spent WEEKS trying to get it resolved. The regular EDD phone lines are absolutely useless for this specific problem. After trying for days, I found a service called Claimyr that got me through to an actual EDD representative in about 20 minutes. It costs money, but honestly, with $4,700 at stake, it was worth every penny to me. You can check them out at claimyr.com - they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once I got through to an actual person, they were able to see that my account was flagged because I hadn't used the card in 90+ days. They removed the flag and had Money Network reactivate my card within 48 hours. If you need a new card sent to Nevada, they can do that too, but it takes about 7-10 business days to arrive.

I HATE THAT THEY DO THIS!!! I had $2300 in mine and they closed it after I moved to Arizona. Took me FOREVER to get it fixed. The absolute worst part is that they don't even send you a notification that they're about to close your account! Like maybe send an email or a text first? EDD is completely BROKEN and they just don't care about people who actually need that money. One thing I learned: they have a 180-day limit for claiming the money after account closure. So don't wait too long to get this fixed or you could potentially lose access to the funds completely!

To address the timeline concern: The 180-day limit mentioned is partially correct, but needs clarification. When EDD closes a Money Network account, the funds don't disappear immediately. There's a 180-day window where getting the account reactivated is relatively straightforward. After that period, the funds get transferred to the state's Unclaimed Property division, where you can still recover them, but it becomes a more complex process. But don't panic! Your funds are still legally yours - California law protects benefit payments even after account closure. The key is to resolve this quickly to avoid the more complicated Unclaimed Property claim process. I recommend documenting all your attempts to contact EDD (dates, times) as this can be helpful if you need to escalate the issue. Also, when you do reach a representative, request a confirmation number or reference number for your case.

maybe try the ui online portal? sometmes you can submit a request that way without calling

After I struggled with the same issue last month, I finally got through by using the trick where you call, and as SOON as the automated system picks up, press 0 repeatedly about 4-5 times. Sometimes this bypasses the menu and puts you in the general queue. It doesn't always work, but it's worth trying alongside the other suggestions here. Also, make sure to have your claim ID, last 4 of SSN, and Money Network card number ready when you call. The representatives will ask for all of this to verify your identity, especially since you're calling from out of state. My account was reactivated within 3 business days after I finally spoke with a representative, and they explained they've been closing accounts as part of a "system update" (their words). They were actually quite helpful once I got through to a human.

any luck yet? curious to know if you got through!