EDD debit card account suddenly closed - can't reach anyone to reactivate or get new card

omg i had a similar issue last month!!! EDD and Money Network keep pointing fingers at each other and meanwhile YOUR MONEY sits in limbo. so frustrating! try calling right when they open at 8am, that's when i finally got through. also try the alternate number 1-833-978-2511 which sometimes has different queuing. good luck and let us know what happens!

This is actually a fairly common issue that's happening with older Money Network cards from the pandemic era. EDD has been systematically closing inactive accounts as part of their fraud prevention measures, but sometimes active accounts get incorrectly flagged. You need to speak with EDD's specialized benefits card unit, not the general representatives. When you call the main number, try these steps: 1. Call at 8:01am precisely (not 8:00 - everyone calls then) 2. When the automated system answers, press 1 for English (or 2 for Spanish) 3. Then press 1 for questions about an existing claim 4. Wait for the next menu and press 1 again 5. When asked for your SSN, enter it then press # 6. When the next menu comes, press 4 for payment information This should route you to the payments department. Be prepared with your claim ID and the last 4 digits of your Money Network card. They can reactivate your account or issue a new card to your current address in Nevada.

My cousin work for edd and she told me they are doing account purges of cards that were issued during covid u have to call them DIRECTLY because money network cant do anything once edd flags the account for closure. my cousin says a lot of people with out of state addresses r getting flagged by the system

I've been through this exact situation and spent WEEKS trying to get it resolved. The regular EDD phone lines are absolutely useless for this specific problem. After trying for days, I found a service called Claimyr that got me through to an actual EDD representative in about 20 minutes. It costs money, but honestly, with $4,700 at stake, it was worth every penny to me. You can check them out at claimyr.com - they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once I got through to an actual person, they were able to see that my account was flagged because I hadn't used the card in 90+ days. They removed the flag and had Money Network reactivate my card within 48 hours. If you need a new card sent to Nevada, they can do that too, but it takes about 7-10 business days to arrive.

I HATE THAT THEY DO THIS!!! I had $2300 in mine and they closed it after I moved to Arizona. Took me FOREVER to get it fixed. The absolute worst part is that they don't even send you a notification that they're about to close your account! Like maybe send an email or a text first? EDD is completely BROKEN and they just don't care about people who actually need that money. One thing I learned: they have a 180-day limit for claiming the money after account closure. So don't wait too long to get this fixed or you could potentially lose access to the funds completely!

To address the timeline concern: The 180-day limit mentioned is partially correct, but needs clarification. When EDD closes a Money Network account, the funds don't disappear immediately. There's a 180-day window where getting the account reactivated is relatively straightforward. After that period, the funds get transferred to the state's Unclaimed Property division, where you can still recover them, but it becomes a more complex process. But don't panic! Your funds are still legally yours - California law protects benefit payments even after account closure. The key is to resolve this quickly to avoid the more complicated Unclaimed Property claim process. I recommend documenting all your attempts to contact EDD (dates, times) as this can be helpful if you need to escalate the issue. Also, when you do reach a representative, request a confirmation number or reference number for your case.

maybe try the ui online portal? sometmes you can submit a request that way without calling

After I struggled with the same issue last month, I finally got through by using the trick where you call, and as SOON as the automated system picks up, press 0 repeatedly about 4-5 times. Sometimes this bypasses the menu and puts you in the general queue. It doesn't always work, but it's worth trying alongside the other suggestions here. Also, make sure to have your claim ID, last 4 of SSN, and Money Network card number ready when you call. The representatives will ask for all of this to verify your identity, especially since you're calling from out of state. My account was reactivated within 3 business days after I finally spoke with a representative, and they explained they've been closing accounts as part of a "system update" (their words). They were actually quite helpful once I got through to a human.

any luck yet? curious to know if you got through!

This is such great information for everyone dealing with this issue! I'm a newcomer here but have been lurking and reading horror stories about EDD for months. It's really encouraging to see that there ARE actual solutions and that people do get their money back eventually. The step-by-step phone instructions and the tip about calling right at 8:01am seem to be the real game-changers here. For anyone else reading this thread - it sounds like the key takeaways are: 1) Don't panic, your money is still legally yours, 2) Follow the specific phone menu sequence that @helpfulEDDguy provided, 3) Call at 8:01am sharp, and 4) Be prepared with all your account info. Really hoping @LeiliH's reactivation goes smoothly and her new card arrives without issues!

This whole thread is incredibly helpful! I'm dealing with a similar situation where my EDD card was suddenly deactivated after moving from California to Oregon. Reading through everyone's experiences and solutions gives me hope that this can actually be resolved. The detailed phone menu instructions from @helpfulEDDguy are exactly what I needed - I've been randomly pressing buttons and getting nowhere. @LeiliH - so glad you got through and got it sorted! Please keep us updated on whether the reactivation actually works. I'm going to try the exact same approach tomorrow morning at 8:01am. It's ridiculous that we have to jump through so many hoops just to access our own money, but at least this community has figured out the system. Thank you all for sharing your experiences and solutions!

As someone who just joined this community after dealing with my own EDD nightmare, I can't tell you how valuable this thread is! I've been searching everywhere for real solutions to the closed Money Network card issue and this is the first place I've found actual step-by-step help that works. @LeiliH - congratulations on getting through! Your persistence really paid off. I'm curious - did the representative give you any timeline on when to expect the new card in Nevada? I'm in a similar situation where I'll need a new card sent to my current address. The fact that so many people are experiencing this same issue with out-of-state moves really shows there's a systemic problem with how EDD handles address changes. It's infuriating that they close accounts without warning, but I'm grateful this community has cracked the code on how to actually reach a human being who can help. I'll definitely be trying the 8:01am call with those specific menu prompts tomorrow!

Just wanted to add my experience as someone who went through this exact same situation a few months ago! I had my EDD card closed after moving from California to Texas, and like everyone here, I had that panic moment of "where did my money go?!" The phone menu sequence that @helpfulEDDguy shared is absolutely golden - that's exactly how I finally got through after weeks of failed attempts. One additional tip: if you get disconnected or the system hangs up on you (which happened to me twice), don't give up! Sometimes the system gets overwhelmed even with the correct menu path. I had to call back three times on the same morning before I finally got into the queue. Also, when you do get through to a representative, ask them to add notes to your account about the out-of-state address situation. This way if you need to call back for any reason, the next rep will see the context immediately rather than having to explain everything from scratch. @LeiliH - so happy you got it resolved! This thread is going to be a lifesaver for so many people dealing with this same frustrating situation.

Wow, this entire thread is like finding gold after hours of searching for real solutions to EDD issues! I just joined this community specifically because I'm facing the exact same problem - my Money Network card was suddenly deactivated after I moved from California to Colorado, and I have over $3,000 stuck in the account. Reading through everyone's experiences here has been both frustrating (realizing how common this issue is) and incredibly hopeful (seeing that there ARE actual solutions that work). The detailed phone navigation from @helpfulEDDguy is exactly what I've been looking for - I've been calling randomly and getting nowhere for the past two weeks. @LeiliH - congratulations on getting through! Your success story gives me so much hope. I'm definitely going to try the 8:01am approach with those specific menu options tomorrow morning. It's absolutely ridiculous that EDD makes this so difficult and doesn't even notify people before closing accounts, but I'm so grateful this community has figured out the system. Thank you all for sharing your experiences and creating what's basically become a comprehensive guide for dealing with closed EDD cards. This is exactly the kind of real, actionable help that people desperately need when dealing with EDD's broken system!

This thread has been incredibly helpful! I just joined this community after discovering my EDD Money Network card was suddenly closed following my move from California to Washington state. I have about $2,800 in the account and was absolutely panicking when I couldn't access it. Reading through everyone's experiences here - especially @LeiliH's successful resolution and @helpfulEDDguy's detailed phone navigation steps - has given me so much hope that this can actually be fixed. It's both reassuring and maddening to see how widespread this issue is with out-of-state moves triggering automatic account closures. The fact that this community has essentially cracked the code on navigating EDD's phone system is amazing. I'm definitely going to try the 8:01am approach with those specific menu sequences tomorrow morning. @LeiliH - thank you for sharing your update about getting through and having the flag removed! Did your account end up getting reactivated within the 3-5 day timeframe they promised? It's absolutely ridiculous that we have to become phone system detectives just to access our own earned benefits, but I'm so grateful for everyone sharing their real experiences and solutions here. This thread should honestly be required reading for anyone dealing with EDD issues!