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EDD certification showing 'duplicate' for weeks - should I be concerned?

I've been certifying for my UI benefits through the EDD portal each week as usual, but this last time when I submitted for the weeks ending 02/25 and 03/04, the system flagged them as 'duplicate.' I'm confused because I definitely didn't certify for these weeks before - I keep careful track of my certification dates in my calendar. The status now shows as 'duplicate' instead of 'pending' or 'paid.' I'm worried this will delay my payment or worse, get me in trouble for supposedly double-certifying when I didn't. Has anyone dealt with this 'duplicate' message before? Should I just wait it out or do I need to contact EDD? I really can't afford any payment delays right now.

Debra Bai

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same thing happend to me last month. the system glitched when i hit submit twice cuz my internet was slow. just call them to fix it

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KaiEsmeralda

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Thanks for responding! Did you have to wait long to get through when you called? And did they resolve it quickly once you explained what happened?

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Gabriel Freeman

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This ALWAYS happens because their system is GARBAGE!! They expect us to certify on time but their website can't even handle basic functions! I've had this happen THREE TIMES since December and each time I had to waste HOURS trying to reach someone. Your best bet is to call first thing Monday morning at exactly 8:00am or you'll never get through!!!

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KaiEsmeralda

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Yikes, sounds like a nightmare! Did you eventually get paid for those weeks that showed as duplicates? I'm starting to get really anxious about this.

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Gabriel Freeman

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Yes I got paid but it took almost 2 weeks after I finally reached someone! And they never explained WHY it happened in the first place which is the most frustrating part!!!

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Laura Lopez

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When you see a 'duplicate' status, it usually means one of three things: 1. The system registered your certification submission twice due to a technical glitch (most common) 2. You accidentally certified for weeks that were already processed 3. There's a data error on EDD's end I recommend taking these steps: 1. First, double-check your payment history in UI Online to confirm if those weeks show up anywhere else 2. If they don't appear elsewhere, you should contact EDD to have them review the duplicate flag 3. While waiting, continue certifying for new weeks as they become available The duplicate flag won't get you in trouble if it was a system error, but you'll need to get it resolved to receive payment for those weeks.

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KaiEsmeralda

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Thank you for the detailed explanation! I checked my payment history and those weeks definitely don't show up anywhere else. Looks like I'll need to contact EDD. I've heard it's nearly impossible to get through on the phone though...

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Victoria Brown

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I ran into this exact issue back in January! I spent four days trying to call EDD with no luck - kept getting the "we're experiencing high call volume" message. Finally used a service called Claimyr (claimyr.com) that got me connected to a live agent in about 20 minutes. The agent verified it was a system error and removed the duplicate flag. My payment processed the next day. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The duplicate flag is actually pretty common when their system lags or glitches during submission - the representative told me they see this all the time.

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KaiEsmeralda

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This sounds promising! I've never heard of Claimyr before. Did you feel the service was worth it? I'm desperate to get this resolved quickly.

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Victoria Brown

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Definitely worth it for me. I had bills coming due and couldn't afford to wait weeks for the issue to maybe resolve itself. The EDD rep I spoke to said the duplicate flag doesn't automatically clear - you really do need to talk to someone to fix it.

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Samuel Robinson

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wait i'm confused... are u talking about certification or claim? because edd only lets you certify every 2 weeks not every week. maybe thats why its saying duplicate?

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Laura Lopez

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You're right that certification happens every two weeks, but each certification covers two individual weeks. OP is referring to the specific weeks that were covered in their bi-weekly certification. The system shows each week separately in the payment status even though you certify for both at once.

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Samuel Robinson

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ohhhh that makes more sense. thanks for explaining!

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Camila Castillo

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I would definitely contact EDD right away. Don't wait for this to resolve itself because 'duplicate' weeks don't automatically get fixed in my experience. I had something similar happen during my benefit year and when I finally reached someone, they told me I should have called sooner because the system was waiting for manual review. Don't make my mistake! The longer you wait, the further your payment gets delayed.

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KaiEsmeralda

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Thanks for the advice! I'm going to try calling them tomorrow morning. How long did it take for your payment to come through after they fixed the duplicate issue?

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Camila Castillo

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Mine took about 3-4 business days to switch from duplicate to paid status, and then another 2 days for the money to hit my Money Network card. So about a week total once they fixed it in the system.

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This happened to me during my last certifications too! I actually took screenshots before and after submitting because I've had issues with EDD before. When I called (took me two days to get through), the rep said there was nothing wrong with my account and that the duplicate flag would clear itself in 48 hours. Well, it didn't. Had to call AGAIN and the second rep actually fixed it while I was on the phone. Make sure whoever you talk to actually resolves it instead of just telling you to wait!

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KaiEsmeralda

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UPDATE: I finally got through to EDD this morning after trying that Claimyr service someone mentioned. The agent confirmed it was a system glitch on their end - apparently their servers had some issues on the day I certified and a bunch of people got hit with duplicate flags. She removed the flag while I was on the phone and said my payment should process within 24-48 hours. Thanks everyone for your help and advice!

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Laura Lopez

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Glad to hear you got it resolved! This is a pretty common issue with their system, especially during high-traffic certification periods. Smart move getting it addressed quickly instead of waiting.

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Gabriel Freeman

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OF COURSE it was their system error!!! It's ALWAYS their error but WE have to waste our time fixing it!! So glad you got it resolved though!

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