EDD call keeps disconnecting - can't update claim info. Any tips to actually reach someone?

I found a way to solve unemployment claim phone issues, watch this: https://www.youtube.com/watch?v=046ofiQbkIE

Ugh, welcome to the club. 🙄 The EDD phone system is a total nightmare. I've been trying to get through for weeks now. It's like they don't want us to actually talk to anyone.

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Ize0EkN4HDI

Have you tried calling right when they open? I've had some luck getting through first thing in the morning, like right at 8 AM. Still takes a few tries sometimes, but better than midday.

Pro tip: use multiple phones to call at the same time. Increases your chances of getting through. I use my cell, work phone, and even my old landline lol. Eventually one of them connects!

I feel your pain, OP. The whole system is a joke. I've been trying to update my claim for months now. Between the website glitches and the impossible phone lines, it's like they're actively trying to prevent us from getting help. Anyone else considering just giving up? 😩

Here's what I've learned after dealing with EDD for way too long: 1. Persistence is key. Keep calling, even if it feels hopeless. 2. Try calling at off-peak hours. Early morning or late afternoon can sometimes work. 3. When you do get through, be super nice to the rep. They're probably overwhelmed too. 4. Have all your info ready before you call. Claim number, ID, dates, everything. 5. If one rep can't help, politely ask to speak to a tier 2 specialist. 6. Document everything. Write down who you talked to and what they said. 7. Check your online account regularly for updates or messages. 8. Consider reaching out to your local assembly member or state senator for help. Hope this helps someone. Stay strong, we're all in this together! 💪

Anyone else notice that the EDD website is always "undergoing maintenance" whenever you actually need to use it? 🙄 It's like they're trolling us at this point.

Hey OP, have you tried reaching out on social media? Sometimes tweeting at the official EDD account or messaging them on Facebook can get a response. It's not guaranteed, but worth a shot if you're desperate.