EDD automated system can't find claim after missed interview - certification blocked

same thing happened to my daughter last month!! when the EDD interviewer didnt call they basically froze her account or something. we couldnt certify, couldnt see claim info, nothing. its like they delete you from the system when they miss THEIR OWN INTERVIEW. so stupid!!

This sounds like your nephew's claim has been flagged in the system. When an eligibility interview is missed (even when it's the interviewer who doesn't call), the system often puts the claim on hold pending resolution. This typically triggers a temporary removal from the certification system while they review the case. There are three things you should do immediately: 1. Submit a request for contact through AskEDD (https://askedd.edd.ca.gov/) - select "Unemployment Insurance Benefits" and then "Claim Questions" as your category 2. Send a message through UI Online (if you can get in at all) explaining the missed interview wasn't your nephew's fault 3. Try calling at exactly 8:01am when their phone lines open - that's when call volume is lowest If none of that works within 3 business days, he should contact his state representative's office. They have special EDD liaisons who can often resolve these issues quickly.

dont waste ur time with askedd!!! ive been in the same boat and sent like 5 messages with ZERO response. state reps office is hit or miss depending on ur district. some are great others dont care at all

I've been through almost exactly this situation myself. When the interviewer doesn't call, the claim goes into a weird limbo state in their system. The most effective solution is speaking directly with a tier 2 specialist who can reset your nephew's claim status and schedule a new interview. After struggling to reach anyone for two weeks, I finally used Claimyr (claimyr.com) and got through to EDD in about 20 minutes. They have this system that navigates all those frustrating phone menus and calls back when they connect you to an agent. Saved me from losing my apartment honestly. They have a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once I got through, the EDD agent was able to see exactly what happened with my missed interview (it was never even assigned to an interviewer!) and fixed everything on the spot. Within 48 hours my certification was working again and payments started processing.

THIS IS WHY I HATE THE EDD!!!! They do this ALL THE TIME!!! Set up interviews then never call, then punish YOU for THEIR mistake!!! I had FOUR interviews scheduled last year and they only called for ONE of them!!!! Each time my payments got stopped and I had to start the whole process over!!! The whole system is DESIGNED to make people give up!!!! 😡😡😡

Here's what's likely happening technically: When an eligibility interview is missed for any reason, the EDD's system automatically places a "stop payment alert" on the claim. This temporarily removes access to certification until the issue is resolved. The fastest way to fix this is to get the alert removed by a claims specialist. To do this successfully: 1. Call the main EDD number (1-800-300-5616) 2. When prompted, choose the option for "existing claim" 3. When asked why you're calling, say "missed phone interview" 4. If asked for more details, say "need to reschedule eligibility interview" This specific sequence of responses will route you to the right department. Keep in mind that if you're calling on a Monday or Tuesday, wait times are typically 2-3 hours longer than other days of the week. Thursday afternoons tend to have the shortest wait times in my experience.

btw if u cant get through to anyone my daughters boyfriend went to the actual EDD office and waited in line for 2 hrs but they fixed it right there. better than calling all day imo

i had a similar problem where the EDD interviewer didnt call me but my situation was a bit different because I could still log in but couldnt certify. ended up being because my claim was flagged for ID verification again even though i already did id.me before. did your nephew complete all verification steps before this happened?

Good news - it sounds like this is a fixable issue based on what you've described. If the automated system "can't find him in the system," this typically means one of two things: 1. The claim has been temporarily suspended pending the interview (most likely) 2. There's been an identity verification flag placed on the account In either case, once you speak with a representative, they should be able to resolve it fairly quickly. Make sure your nephew has his claim number, SSN, and any correspondence from EDD (especially the interview notice) available when you call. The good news is that once resolved, any back payments for certified weeks should be processed. The key is getting through to someone who can help, which is admittedly the hardest part of dealing with EDD.

UPDATE: After trying for 3 days, we finally got through to EDD! Using the phone prompts that were suggested plus calling right at 8:01am did the trick. The representative confirmed that because the interviewer didn't call, the system automatically flagged his account for review, which is why he couldn't certify. She rescheduled his eligibility interview for next Tuesday and removed the block on his account. He should be able to certify for his past weeks once the interview is completed. Thank you all SO MUCH for your help and suggestions! This community is amazing. 🙏