EDD SDI: New 4-digit PIN system - Tips for getting through?

Yep, I've dealt with it. It's a bit of a pain, but it seems to be working okay. Make sure you have your PIN ready before you call, cause they won't let you do anything without it. Also, try calling early in the morning if you can - seems to be less busy then.

I found a way to get someone on the phone without waiting forever. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://claimyr.com

The new system is a joke. I've been trying to get through for weeks. The PIN is just another hoop to jump through. 🤡 EDD needs to get their act together.

Here's what worked for me: 1. Call exactly at 8:00 AM 2. Have your PIN and all other info ready 3. If you get the 'too busy' message, hang up and redial immediately 4. Repeat step 3 until you get in the queue 5. Once in queue, DO NOT HANG UP no matter how long it takes It took me about 20 redials, but I finally got through. Patience is key. Good luck!

Has anyone tried using the online portal instead? I heard they updated it recently.

Pro tip: if you have a complex issue, try asking for a tier 2 specialist when you finally get through. They're usually more helpful and can actually make changes to your claim.

im so fed up with this whole process. been trying to sort out my claim for months. feels like im just screaming into the void at this point 😭

I just went through this last week! The 4-digit PIN system is definitely new but once you get used to it, it's not too bad. My advice: write down your PIN somewhere safe because they ask for it multiple times during the call. Also, I noticed that Tuesday and Wednesday mornings around 8:15 AM seem to have shorter wait times than Mondays. One thing that helped me was having my claim number, SSN, and PIN all written down before calling so I wasn't scrambling to find info while on the phone. Hope this helps!