EDD SDI: New 4-digit PIN system - Tips for getting through?

Yep, I've dealt with it. It's a bit of a pain, but it seems to be working okay. Make sure you have your PIN ready before you call, cause they won't let you do anything without it. Also, try calling early in the morning if you can - seems to be less busy then.

I found a way to get someone on the phone without waiting forever. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://claimyr.com

The new system is a joke. I've been trying to get through for weeks. The PIN is just another hoop to jump through. 🤡 EDD needs to get their act together.

Here's what worked for me: 1. Call exactly at 8:00 AM 2. Have your PIN and all other info ready 3. If you get the 'too busy' message, hang up and redial immediately 4. Repeat step 3 until you get in the queue 5. Once in queue, DO NOT HANG UP no matter how long it takes It took me about 20 redials, but I finally got through. Patience is key. Good luck!

Has anyone tried using the online portal instead? I heard they updated it recently.

Pro tip: if you have a complex issue, try asking for a tier 2 specialist when you finally get through. They're usually more helpful and can actually make changes to your claim.

im so fed up with this whole process. been trying to sort out my claim for months. feels like im just screaming into the void at this point 😭

I just went through this last week! The 4-digit PIN system is definitely new but once you get used to it, it's not too bad. My advice: write down your PIN somewhere safe because they ask for it multiple times during the call. Also, I noticed that Tuesday and Wednesday mornings around 8:15 AM seem to have shorter wait times than Mondays. One thing that helped me was having my claim number, SSN, and PIN all written down before calling so I wasn't scrambling to find info while on the phone. Hope this helps!

I've been dealing with the new PIN system for about a month now and here's what I've learned: First, make sure you're calling the right number - there are different lines for different issues and using the wrong one will just waste your time. Second, if you get disconnected after entering your PIN (which happens sometimes), don't panic - just call back and it should still recognize your info. Third, I've found that calling right after lunch around 1:30 PM actually works better than the morning rush - everyone tries to call at 8 AM so it's super congested. The PIN thing is definitely an extra step but it does seem to speed up the verification process once you're actually talking to someone. Stay persistent and don't give up!

Just wanted to add my experience with the new PIN system - I actually found it pretty straightforward once I figured out the timing. What really helped me was calling around 2:30 PM on Thursdays. Seems like most people don't think to call in the afternoon, so the wait times are way shorter. Also, make sure you have your PIN memorized or written down clearly because the automated system is pretty sensitive - if you mess up the PIN entry, it kicks you out and you have to start over. One more tip: if you're calling about SDI specifically, make sure you're using the SDI line (1-800-480-3287) and not the regular UI line. Saved me hours of frustration when I realized I was calling the wrong department. The new system isn't perfect but it's definitely more organized than the old one. Good luck everyone! 🍀