EDD ID.me verification stuck - ID document confused with driver's license during video call

This is actually a really common issue with ID.me! The good news is you don't need to start completely over. Your daughter needs to log back into her ID.me account directly (not through the EDD link) and edit her document information. There should be an option in her ID.me account settings to correct the document type from driver's license to CA ID. After she makes that change, she'll need to schedule another video call. Make sure to have all three documents ready again (CA ID, birth certificate, and SS card). You're right that one primary + two secondary documents is the standard requirement. The system is just confused because the document type was entered incorrectly. One more tip: have your daughter answer all the verification questions herself during the video call - the referee needs to hear answers directly from her even if you're helping with the technical aspects.

omg id.me is the WORST!!!! ive been thru this exact thing last month and wanted 2 throw my laptop out the window. they kept asking for more docs even tho i already gave them everything. so frustrating!!!!

The whole ID.me verification system is DESIGNED to be confusing and trip people up! I've seen hundreds of cases like yours in my job helping people with claims. Here's what's happening: When the referee saw you had a CA ID (not a driver's license) but it was entered as a DL in the system, that triggered a flag. Now the system thinks you're trying to verify with incorrect documents. DON'T restart the whole claim! That creates even bigger problems. Instead: 1. Call ID.me support directly at 844-778-4363 2. Explain EXACTLY what happened with the document confusion 3. Ask them to reset JUST the verification portion 4. Be prepared to wait - their hold times are ridiculous Also - your daughter DOES have enough documents. The CA ID is primary, and birth certificate + SS card are valid secondaries. You don't need a utility bill or anything else. They just need to correctly categorize what you already submitted.

i had somthing similar happen with my brothers claim last yr. what fixed it was loggin out completly then loggin back in after clearing browser history. sometimes the site gets stuck in a weird loop. worth a try before callin them

If you're still having trouble after trying the suggestions above, you might want to check out Claimyr (claimyr.com). I was in a similar situation with my ID.me verification and couldn't get through to anyone at EDD to help straighten it out. Claimyr got me connected to an actual EDD agent who could see what was happening with my claim and helped resolve the ID.me issue on their end. They have a video demo that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Basically they help you bypass the phone queue so you can actually talk to someone who can fix these kinds of technical issues. Saved me weeks of waiting.

I work at an America's Job Center and see this issue ALL THE TIME with ID.me. Here's what's actually happening: ID.me uses document classification in their system. When you incorrectly classified the CA ID as a driver's license, their system now requires you to provide the "missing" document type (which is actually the correctly classified CA ID). You have two options: 1. Call ID.me directly at 844-778-4363 and ask for a verification reset. Be very clear that this was a document CLASSIFICATION error, not missing documents. 2. Create a brand new ID.me account with a different email address (this is actually allowed) and start fresh with the correct document classifications. Option 1 is better but can take time to reach someone. Option 2 is faster but slightly more complicated. And yes, one primary + two secondary documents is sufficient according to both ID.me and EDD requirements. Your daughter has all the required documentation.

anybody else notice how edd makes everything 10x harder than it needs to be??? its like they WANT people to give up on claiming benefits they deserve smh

Just checking back - were you able to resolve this issue? The suggestion to login directly to ID.me (not through the EDD link) usually works for these document classification problems.