ID.me lockout preventing husband's PFL baby bonding claim - need urgent workaround

The EXACT same thing happened to my brother last year! It's infuriating how they make these systems with no backup plans. Have you tried using the ID.me recovery form? It's buried deep in their help section. You have to upload pics of your ID and do a video call verification thing. Takes forever but might work?

this is actually SO common with edd/id.me... their systems never talk to eachother right. ur husband might need to create a completely new id.me acct with his current phone but then that creates other probs with edd recognizing him idk this whole system is trash

I work with PFL claims regularly, and I can tell you there are a few ways to handle this situation: 1. Your husband can request an alternative identity verification method by contacting ID.me support directly at help@id.me - specifically mention that you need to update the phone number associated with the account. 2. If that doesn't work, he can create a new ID.me account using his current phone number, but be aware this may cause issues with his EDD account linkage. 3. Most importantly, while you're working on the ID.me issue, have your husband submit a paper PFL claim form (DE 2501F) by mail to prevent further delays. The paper form doesn't require ID.me verification. You can download it from the EDD website. Don't worry about any duplicate claims - if the online application eventually works, EDD will reconcile the claims internally.

We went through something similar when I had our twins in january. honestly the paper form worked fine but still took 3 weeks to process after they received it. i woudlnt wait on id.me to fix anything theyre useless

The California EDD and their vendors like ID.me are COMPLETELY BROKEN. My husband had almost the same problem trying to get his bonding leave after our son was born. We called EDD over 50 TIMES and never got through. Total nightmare. The paper form option mentioned above might work, but expect massive delays. Have you guys tried using Claimyr? It's the only thing that worked for us after weeks of frustration. They connect you with an actual EDD agent who can help with these ID verification issues. We paid for it and got through to someone in about 20 minutes when we'd been trying for weeks. My husband explained the ID.me issue and they had a workaround. Check out their demo video (https://youtu.be/DOLxZQb92wM?si=6N1iCQ3a8Cdb2Ay5) - the site is claimyr.com. Literally saved our sanity during newborn phase when we were sleep deprived and desperate!

Have u tryed going to an edd office in person?? Thats what my cosin did when she had same problem after having her baby. She said the lady at the office helped her reset everything right there.

There's actually a specific procedure for ID.me recovery for EDD claims that most people don't know about. I've helped several clients through this process: 1. First, submit the paper DE 2501F form as someone suggested above - this gets your claim in the system while you work on the verification issue. 2. You need to reach the ID.me Trusted Referee team directly. Call 866-775-4363 and select the 'video chat verification' option. Explain the situation about the outdated phone number. They can manually verify your husband's identity. 3. Once verified by the Trusted Referee, request them to update the phone number on the account. They'll need to escalate to a supervisor, but they can do it. 4. After the ID.me issue is resolved, contact EDD again to ensure the claim is being processed. The key is getting to a Trusted Referee who has more permissions than regular support. They operate 24/7, so try calling during off-hours for shorter wait times.

Any update? Did you get the ID issue fixed? We're about to start our PFL process and I'm worried about running into the same problem!