Exhausted all options trying to reach EDD agent - need alternative contact methods urgently

I went through something similar in January and finally got through to EDD after trying for weeks. The issue is that their phone system can only handle a certain number of calls at once, so most people get that annoying 'too many callers' message. Here's what worked for me: 1. Call the main number at exactly 8:01am (not 8:00 - everyone tries that) 2. If you get the 'too many callers' message, hang up and immediately redial 3. Keep doing this for about 30-45 minutes straight It took me 37 redials one morning, but I finally got into the queue. Another option is to contact your state assembly member's office - they have EDD liaisons who can help escalate cases.

i had the SAME EXACT PROBLEM last month!!! was going CRAZY trying to reach them. the system is totaly rigged to keep ppl from geting help, its pathetic. my advice is keep calling but use different phones if u can. also try calling the employer line and pretend to be an employer with questions. sometimes they transfer you to regular claims dept.

I've been through this frustrating process multiple times. If the ID.me verification shows as completed but the claim still says "pending - verification needed," it means there's likely a secondary review happening. Here are some options that actually work: 1. Try calling the identity verification direct line: (866) 401-2849 rather than the main line 2. Request a callback through your UI Online account (look under Contact EDD → Schedule Phone Appointment) 3. Try calling on Wednesday afternoons - historically this has been a lower volume time Also, make sure your daughter has her ID.me confirmation email and screenshot saved, as well as her claim number and full identity documentation ready when she does get through.

I had the same issue after my ID.me verification seemed to go through but my claim stayed pending. After struggling to reach EDD for almost 2 weeks, I found Claimyr (claimyr.com) and it was a lifesaver. They got me connected to an EDD agent in about 25 minutes after I'd spent days trying on my own. They have this system that keeps calling for you until they get through, then they call you when they have an agent on the line. They have a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The agent was able to see that my ID verification had a small discrepancy that needed manual review, and they fixed it right there on the call. Got my payment two days later. Worth looking into if you need immediate help.

FYI, the identity verification issues are THE WORST right now. My neighbr went thru this last month and it took her 5 WEEKS to get it resolved!!! The EDD system is completely broken and nobody seems to care!!!

I'm an ex-EDD specialist, and I'd suggest your daughter double-check a few things before continuing to call: 1. Log into UI Online and check if there are any "Upload Documents" tasks that are incomplete 2. Verify that her ID.me account is linked properly to her EDD account (sometimes they appear verified but aren't properly connected) 3. Check that her mailing address in UI Online matches exactly what's on her ID About 30% of verification issues can be resolved without ever speaking to a representative. If she's already checked these things, then yes, speaking with a rep is essential. The ID.me verification line mentioned above is indeed your best bet.

have u tried going to an actual edd office in person?? sometimes thats the only way

UPDATE: We finally got through to EDD! After trying the ID verification direct line this morning with no luck, we decided to try the Claimyr service mentioned above. Took about 38 minutes, but they got us connected to an actual EDD representative. Turns out there was a mismatch between her legal name in the EDD system (which included her middle name) and her ID.me verification (which didn't). The rep fixed it on the spot and released all pending payments. Should be in her account within 48 hours. Thank you everyone for your suggestions! This community was incredibly helpful when we were at our wits' end.