


Ask the community...
I've been struggling with the same issue - it's so frustrating when you can't get through to anyone! I've tried calling multiple times but always get the busy signal or automated system that hangs up. Has anyone had success with any specific times of day that work better for getting through? I'm worried about my status and really need to speak with someone soon.
@Jade Lopez I completely understand your frustration! I ve'been in the same boat trying to reach customer service. From what I ve'learned from others in this community, calling right when they open 8 (AM seems) to give you the best chance. Also, some people have had success using services like Claimyr that others mentioned above - they handle the calling and waiting for you. The key is persistence and trying multiple approaches. Don t'give up! Your is important and you deserve to get the help you need.
I know how incredibly frustrating this is - I went through the same thing for weeks! The automated system would just hang up on me constantly. What finally worked for me was calling at exactly 8:01 AM and using the "1-2-1" option sequence when the automated menu starts. Also, don't hang up if you get put on hold - even if it's for hours. I waited 3.5 hours once but finally got through to a real person who was able to help me with my claim. Keep trying different times throughout the day too - I've heard some people have luck around 12 PM or 2 PM when call volume might be slightly lower. Stay persistent!
@Luca Romano Thank you so much for sharing those specific details! The 1-2-1 "sequence" tip is really helpful - I hadn t'heard about that specific option before. I m'definitely going to try calling at 8:01 AM sharp tomorrow and use that sequence. It s'encouraging to hear that persistence really does pay off, even if it means waiting for hours. I ve'been getting discouraged after just 30-45 minutes of trying, but your experience shows it s'worth sticking with it. Did you notice any difference in wait times on certain days of the week? I m'wondering if calling on a Tuesday or Wednesday might be better than Mondays when everyone is probably trying to call.
I'm in a very similar boat - my benefits run out in about 3 weeks and I've been stressed about it for weeks now. Reading through everyone's responses has been both sobering and helpful. It's frustrating that there's no safety net beyond the 26 weeks, especially when the job market feels so competitive right now. I've been primarily looking in my field (marketing) but I think I need to follow the advice here and start applying more broadly. @Ava Johnson your story about taking the grocery store job gives me hope - I've been worried about being seen as overqualified but you're right that any income is better than none. And @Leo McDonald thanks for breaking down the earnings requirements so clearly. It's good to know that even part-time work could help me qualify for a new claim down the road if needed. Has anyone had experience with those apps like Indeed Flex or similar gig work platforms? Wondering if that type of work would count toward the qualifying wages or if it needs to be traditional W-2 employment.
@Kristin Frank I ve'actually been doing some gig work through apps like Instacart and DoorDash while on unemployment making (sure to report the income of course .)From what I understand, this type of work counts as self-employment income rather than W-2 wages, so it might not help with qualifying for a new UI claim later. The earnings requirements that @Leo McDonald mentioned are specifically for wages from employers who pay into the unemployment system. But definitely double-check this - I m not'100% certain and it might be worth asking EDD directly or maybe someone here knows for sure? The gig work does help with immediate cash flow though, which is something at least.
Hey Vincent, I was in almost exactly your situation about 6 months ago - benefits ending, job search going nowhere, and that same panic setting in. I know it feels overwhelming right now, but there are a few things that helped me get through it: 1. Apply EVERYWHERE, not just in your field. I ended up taking a part-time job at a local warehouse that I found through a temp agency. It wasn't what I wanted, but it kept money coming in and helped me build those qualifying wages for a potential future claim. 2. Don't overlook smaller local businesses - they often have less competition than the big companies everyone applies to. I found my warehouse job by literally walking into places and asking if they were hiring. 3. Look into your local food bank and other assistance programs NOW before your benefits end. There's no shame in using these resources - that's what they're there for. The hardest part is accepting that this might take longer than you hoped, but it's not permanent. You mentioned retail is brutal right now - have you considered expanding to grocery stores, pharmacies, or even cleaning services? These seem to have more consistent openings than traditional retail. Hang in there - you'll get through this even though it doesn't feel like it right now.
@Dylan Wright Thank you so much for sharing your experience and all the practical advice! It really helps to hear from someone who actually went through this and came out the other side. You re'absolutely right about applying everywhere - I think I ve'been too focused on finding the perfect "job" when I should just be focused on finding ANY job right now. The idea about walking into local businesses is something I hadn t'really considered, but it makes sense that there might be less competition that way. I m'definitely going to look into food banks and other assistance programs this week before my benefits run out. It s'scary to think about needing that help, but you re'right that s'what those resources are for. Thanks for the encouragement - some days it really does feel like this will never end, but hearing success stories like yours gives me hope that I ll'figure it out too.
I'm going through something very similar right now! My account got flagged three days ago with the same "potential fraud" message, and I've been panicking about what to do. Reading through everyone's experiences here is honestly the first time I've felt hopeful that this might actually get resolved. It sounds like the automated system is just way too sensitive and flags people for totally normal things like using a different device or location. I haven't received a check yet, but based on what everyone's saying, I'm going to keep trying to get through to EDD and not worry so much about it being some kind of trap. This thread should be required reading for anyone dealing with EDD issues - you guys have been more helpful than any official EDD resource I've found online!
I'm so glad this thread is helping you feel less panicked! I just joined this community too after dealing with my own EDD nightmare, and honestly the support here is incredible. Your situation sounds exactly like what everyone else has described - the automated fraud detection is way too aggressive and flags people for completely normal activities. Don't stress too much about the check when it comes; from everything I've read here, they're legitimate payments even when your account is flagged. The real challenge is just getting through to someone who can actually help fix your account. Definitely try calling right at 8am or consider that Claimyr service if you're getting desperate. Keep us updated on your progress - we're all rooting for you!
Just wanted to jump in here as someone who's been helping folks navigate EDD issues for a while. What you're experiencing is unfortunately very common - EDD's fraud detection system has become incredibly sensitive since the pandemic and flags accounts for things that seem completely normal to users. The good news is that receiving a check while your account is flagged is actually a positive sign - it means your eligibility for those weeks was verified and the payment is legitimate. You can safely deposit it. For getting your account unlocked, I'd recommend trying the 8AM calling strategy others mentioned, but also consider reaching out to your state assembly member's office. They often have dedicated staff who can help with EDD issues and sometimes get faster responses than calling directly. Many people don't know this is an option, but it's completely free and legitimate. Also, once you get this resolved, definitely stick to certifying from the same device and location going forward. Their system really doesn't handle changes well, even though that's not clearly communicated to claimants anywhere. Hang in there - this will get sorted out!
This is such helpful advice, especially about contacting your assembly member's office! I had no idea that was even an option. I'm definitely going to look into that if my calling attempts don't work out. It's really frustrating that EDD doesn't clearly communicate how sensitive their system is to basic things like using different devices - seems like they could prevent a lot of these issues just by being more transparent about what triggers the fraud detection. Thanks for taking the time to share these insights with newcomers like me who are just trying to figure out how to navigate this confusing system!
I actually had this exact same situation happen to me a few months ago! Don't stress too much about it - EDD is used to handling these kinds of mistakes. When I called, they were able to reverse the incorrect certification and adjust my claim without any penalties. The key is to call as soon as possible and be completely honest about what happened. I'd recommend calling first thing in the morning (like 8 AM sharp) to have the best chance of getting through. Also, have your claim details ready and write down exactly what you want to say before you call. It took about 15 minutes once I actually got someone on the line, and they fixed it right away. You got this! 💪
Thank you so much for sharing your experience! This is exactly what I needed to hear. I was really freaking out about potential penalties or getting my claim suspended. Your advice about calling at 8 AM sharp is super helpful - I'll definitely try that tomorrow. Having everything written down beforehand is a great tip too. Really appreciate you taking the time to reassure me! 🙏
Hey Carmen! I totally understand the panic - I made a similar mistake about 6 months ago and was terrified I'd lose my benefits. The good news is that EDD actually handles these certification errors pretty routinely. When I called (took about 3 tries to get through), the rep was super understanding and fixed it within one billing cycle. Just make sure to explain exactly what happened and which week you accidentally certified for. They might put a temporary hold on payments while they sort it out, but that's normal. Also, if you happen to receive any payment for that incorrect week, don't touch the money - they'll likely ask you to return it or they'll just deduct it from future payments. You're being proactive by asking for help, which is exactly the right approach! 👍
Aisha Rahman
Update: I finally got through to EDD this morning after trying for 2 hours! The rep confirmed exactly what you all said - my old disability claim from 2023 was still showing as active in their system even though it ended over a year ago. They fixed it on their end and told me to go ahead and certify again. The disability questions are now gone from my certification! She said my payments should process normally now. Thanks everyone for your help!
0 coins
Carmen Flores
•That's great news! Glad you got it resolved. Just a tip for the future - make sure you certify consistently every two weeks even if you're having issues. Maintaining that certification history is important for your claim.
0 coins
Yuki Sato
•lucky!!! took me weeks to get that fixed. EDD is the worst
0 coins
Edwards Hugo
Congrats on getting it resolved so quickly! For anyone else reading this thread with similar issues, here are a few key takeaways: 1) Never put false information in your certification even if it seems easier, 2) Keep calling EDD until you get through - persistence pays off, 3) Ask for confirmation numbers when you speak to reps, and 4) The disability/UI system overlap is a known bug that happens frequently. Your experience shows that when you actually reach a knowledgeable rep, these issues can be fixed pretty fast. Hope your payments come through smoothly now!
0 coins
Paige Cantoni
•This is such a helpful summary! I'm bookmarking this thread because I feel like this disability/UI overlap issue is going to keep happening to people. It's crazy that EDD's systems are so outdated that they can't automatically clear old disability claims. At least now I know what to do if this happens to me in the future. Thanks to everyone who shared their experiences!
0 coins