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If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Congrats on getting it resolved! Your experience is a great reminder for everyone - EDD's name formatting can be really unpredictable. I've seen cases where they use nicknames instead of full names, or combine first/middle names in weird ways. For anyone else having this issue, also check if EDD has any suffixes (Jr., Sr., III) that might be missing from your entry. And don't forget to take a screenshot of your successful registration page - you'll want proof that you got in before your certification deadline!
Great point about taking a screenshot! I actually forgot to do that but will definitely remember for future reference. The suffix thing is interesting too - I don't have any but good to know that could trip people up. Thanks for sharing that tip about the certification deadline - I was worried I might miss it but sounds like I should be okay now that I'm registered.
So glad to see you got it sorted out! Your experience highlights exactly why the EDD system can be so maddening - their data entry inconsistencies create these nightmare scenarios for people who are already stressed about unemployment. I had a similar issue where they had truncated my hyphenated last name to just the first part, so nothing would match until I figured that out. For anyone reading this thread in the future: always try entering your name exactly character-for-character as it appears on ANY EDD correspondence, even if it looks wrong to you. Their system prioritizes their internal formatting over what's "correct." Also keep that EDDCAN letter handy - you'll need it for other verification steps later in the process!
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I'm going through this EXACT same nightmare right now! Been trying to register my EDDCAN for 6 days straight and getting that same "information doesn't match our records" error. I've tried literally everything - different browsers, clearing cache, with/without middle initial, address variations, you name it. The most frustrating part is KNOWING that I'm entering everything correctly from my award letter but the system just keeps rejecting it. I have certification coming up in a few days too so the stress is real! Reading through everyone's experiences here is both reassuring (I'm not alone!) and terrifying (this could take weeks to resolve). I'm going to try calling right at 8:01am tomorrow using the "payment issue" trick, and also look into that DE 4581 extension form as backup. @Paloma Clark hoping you got yours resolved! Would love to hear what finally worked. This whole thread is like a support group for EDD's broken registration system 😩
I just went through this same exact situation two weeks ago! It's like we're all trapped in the same EDD registration nightmare. What finally worked for me was calling the 833 number at exactly 8:01am and when the automated system asked why I was calling, I said "payment issue" instead of "registration problem" (thanks to whoever shared that tip earlier!). Got through on my 4th try doing this and the rep immediately saw that EDD had my apartment number formatted differently than what was on my award letter - they had "Apt 5B" in the system but my letter showed "Apartment 5B". Fixed it instantly and I could register right after the call. Definitely submit that DE 4581 extension form TODAY though - it saved me from missing payments while sorting this mess out. The whole system is absolutely broken but you will get through it eventually! Keep us updated on what works for you 🤞
I'm dealing with this EXACT same issue right now! Been stuck in this registration loop for over a week and it's driving me absolutely insane. The "information doesn't match our records" error is like a broken record at this point. What's really getting to me is that I've triple-checked everything against my award letter - SSN, DOB, EDDCAN, name spelling, everything matches perfectly. I've tried different browsers, cleared cookies, even tried from my phone and a friend's computer. Nothing works! The calling situation is just as bad. I've probably called 50+ times and either get disconnected immediately or the "maximum capacity" message. When I did get through to technical support once, they basically said "not our problem, call the regular line" which was super unhelpful. Reading through all these responses is both comforting (I'm not alone in this nightmare!) and scary (some people took WEEKS to resolve this). I'm definitely going to try that 8:01am calling strategy and the "payment issue" trick when prompted. Also looking up that DE 4581 extension form right now because my certification deadline is coming up fast. Has anyone tried contacting their local assemblyperson's office? I've heard they sometimes have special EDD contact numbers for constituent services. At this point I'm willing to try anything to get out of this registration hell!
Yes! Contacting your assemblyperson's office is actually a great idea that more people should know about. I did this when I was stuck in EDD hell for almost a month and it really helped. Most assembly offices have dedicated staff who deal with EDD issues and they have special contact numbers that can get you connected faster. You just need to fill out a constituent services form on your assemblyperson's website explaining your situation. They can't guarantee immediate results but they do have more direct lines to EDD supervisors who can actually look into system issues. In my case, they were able to escalate my registration problem and I got a callback within 3 business days. Also definitely submit that DE 4581 form ASAP - it's literally a lifesaver when you're running out of time to certify. The whole registration system is completely broken right now and you're definitely not alone in this nightmare. Hang in there, you will get through it eventually! 💪
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I'm so glad I found this thread! I've been dealing with this exact same issue for the past hour and was starting to think I was going crazy. It's absolutely ridiculous that EDD doesn't display your account number anywhere on the main UI Online dashboard - like, why make finding basic account info so unnecessarily complicated? I'm going to start with checking my UI Online inbox for those "Notice of Unemployment Insurance Award" and "Determination" documents that everyone mentioned. The tip about using Gmail search for "Customer Account Number" is brilliant too - I never would have thought to search my regular email for EDD stuff since I assumed everything would be in the UI Online system. It's honestly so frustrating that they hide this information "for security reasons" but then put it on every single document they send you. Like, if I'm already logged into my verified account, why can't I just see my own account number? The whole system feels deliberately designed to waste your time. Thanks everyone for sharing your experiences and specific tips - this thread is going to save me so much frustration!
I totally feel your frustration! I went through this exact same nightmare about a month ago and was convinced I was missing something obvious. The "security reasons" excuse is such BS when you're already logged into your own verified account - it's like they're trying to protect you from yourself! I ended up finding mine in one of those early confirmation emails from when I first applied, buried in a wall of text that looked like generic legalese. The Gmail search trick really is clutch though - try searching for variations like "CAN:" or "Customer Account" too since sometimes the formatting is slightly different. Once you find it, definitely save it everywhere because dealing with EDD is already stressful enough without having to play hide-and-seek with your own basic account info every time!
This whole thread is such a lifesaver! I literally just created my UI Online account yesterday and was already panicking about not being able to find my account number anywhere on the site. Reading through everyone's experiences makes me feel so much better - at least I know I'm not just completely missing something obvious! I'm definitely going to check my UI Online inbox first for those award/determination documents that everyone keeps mentioning, and then try the Gmail search trick if that doesn't work. It's honestly insane that in 2025 you can't just see your own account number in your account dashboard - like what kind of backwards security logic is that?? Thanks to everyone who shared specific document titles and search terms to look for. I'm bookmarking this thread because I have a feeling I'm going to need to reference it again. The EDD system sounds like a complete nightmare to navigate, so having all these workarounds in one place is incredibly helpful for newcomers like me!
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Just to be 100% clear for you and anyone else reading this thread in the future: 1. Report work when you PERFORM it, not when you get paid 2. If you worked before your claim began, that work is not reportable on certifications 3. If you're ever unsure, contact EDD directly for guidance specific to your situation Following these guidelines will keep your claim in good standing.
Thank you for breaking it down so clearly! This makes complete sense now. I'll certify normally without reporting the $100 since I did the work before filing my claim.
I went through something very similar last year! Had a freelance project that I completed right before filing, but didn't get paid until after my claim was approved. I was so stressed about it, but after reading through EDD's guidelines multiple times and talking to a rep, I learned that Carmen is absolutely right - it's all about when you performed the work, not when the payment arrived. Since you did the work before your claim period began, you don't need to report it on your current certification. The key thing is that you already included this work history when you initially applied, so EDD has a record of it. You're handling this exactly right by asking questions instead of just guessing!
Sophia Long
One important thing to remember: make sure you're correctly reporting ALL income from your cash tips on your bi-weekly EDD certifications. Even if you keep the money separate, you still need to report that income for the week you earned it. Failure to report income properly can result in overpayment notices and potential penalties down the road.
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Carter Holmes
•Don't worry, I'm definitely reporting everything correctly. Just wanted an easier way to manage my money. Thanks everyone for the helpful advice!
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Michael Adams
Another option to consider is getting a reloadable prepaid card like Green Dot or Netspend that allows cash deposits at participating retailers. You can load your cash tips onto those cards at places like CVS, Walgreens, or 7-Eleven (usually a small fee around $3-5). Then you can use that card for purchases or transfer the money to a regular bank account later. It's not as convenient as being able to deposit directly to your EDD card, but it gives you more flexibility than having to deal with money orders every time you get cash tips.
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Chloe Martin
•That's a really good suggestion! I didn't even think about reloadable prepaid cards. The fees are pretty reasonable too compared to some other options. Do you know if those cards work well with mobile banking apps for transfers? I'm trying to avoid having to go to physical locations all the time since my work schedule is pretty unpredictable.
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