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- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Bank of america is telling to come with 2 forms of ID Any solution I verified my identity already on
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To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
I had the same issue! Even though I verified with for EDD, Bank of America requires their own separate identity verification process. You'll need to visit a BOA with two forms of ID - I brought my driver's license and passport. The process was actually pretty quick once I got there, took about 15 minutes. Make sure to call ahead to confirm what forms of ID they accept, as some locations might have specific requirements. Once verified at BOA, you should be able to access your debit card account normally.
@Henrietta Beasley This is really helpful! I m'dealing with the same frustrating situation right now. Quick question - did you need to make an appointment at the BOA or were you able to just walk in? Also, did they give you any trouble about the debit card specifically, or did they treat it like a regular account verification? I m'worried they might give me the runaround since it s'unemployment related.
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Quick tip: Check your spam folder too. Sometimes EDD emails end up there. But regardless, you should always certify every two weeks on your regular schedule, typically Sunday. Your certification date should be visible on your UI Online homepage. After you certify, payments usually process within 24-48 hours if there are no issues with your claim.
Just certified and already switched to paid status! So relieved. I'm definitely going to be more proactive about tracking my certification dates from now on.
Glad you got it sorted out! This is such a common issue with EDD - their notification system is unreliable at best. For anyone else reading this, I'd recommend setting up a calendar reminder every two weeks on your certification day. Also, if you're using the EDD mobile app, it sometimes shows certification weeks available even when the website doesn't send notifications. The key is being proactive rather than waiting for EDD to tell you when it's time to certify.
This is really helpful advice! I'm new to unemployment benefits and had no idea I needed to be so proactive about checking. Is the mobile app better than the website for seeing when certification is available? I want to make sure I don't miss any payments like some people mentioned here.
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Hey Sergio! Welcome to the community! I'm a recent nursing school graduate who successfully used CTB benefits throughout my entire program after being laid off from my hospital job as a patient care tech. All the advice you've received here is absolutely spot-on - this community really knows what they're talking about! I just wanted to add a couple of things that helped me during my journey: First, when you call EDD, wear headphones or use speaker phone and have something to keep your hands busy while you wait on hold. I used to do flashcard reviews for my nursing classes while waiting - made the time feel productive instead of frustrating! Second, consider reaching out to your state nursing association or local nursing student organizations. Many of them have resources or can connect you with mentors who've navigated similar financial challenges during school. I found a great support network through my local student nurse association that helped with both the CTB process and general nursing school stress. Your proactive approach to this challenge is exactly the kind of critical thinking and planning that will make you a great nurse. The fact that you're reaching out for help and gathering information before diving in shows you already have the problem-solving mindset healthcare needs. With your CNA background and being laid off due to downsizing, you're in an excellent position for CTB approval. Healthcare education is exactly what this program was designed to support, and EDD recognizes nursing as essential workforce development. You've got this! Feel free to come back and share how the process goes - success stories really help future students in similar situations. Best of luck with both your CTB application and nursing school! 🩺📚
Hey Sergio! Welcome to the nursing student community! I just wanted to jump in and add my encouragement after reading through all this amazing advice everyone's shared. I'm currently in my final semester of an RN program and went through the CTB process about two years ago after being laid off from my job as a unit secretary. The whole experience taught me so much about advocating for myself and navigating complex systems - skills that have actually made me a better nursing student and will definitely help in my career! One thing I'd add to all the excellent practical advice here: don't be afraid to ask for help from your nursing school instructors too. Many of them have seen students go through financial challenges and may know about additional resources or have connections that can help. My clinical instructor actually connected me with a local nursing scholarship I never would have found on my own. Also, once you get everything set up, try to view your biweekly certifications as a little check-in with yourself. I used to use those few minutes to reflect on how my semester was going and what I needed to focus on. It became a nice routine that helped me stay organized with both my benefits and my studies. Your CNA experience is going to be such a huge asset in nursing school - you already understand so much about patient care that other students are just learning. Combined with your proactive approach to solving this financial challenge, I have no doubt you're going to be successful both with CTB and in your program. Keep us posted on how everything goes! This community loves celebrating each other's successes. You've got this! 💪🏥
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I've been dealing with similar login issues for the past few days too. What's really frustrating is that EDD doesn't seem to have a reliable way to notify users when these outages happen - I had to find out about the maintenance from this thread! For anyone still having trouble, I've found that using an incognito/private browser window sometimes helps, and also trying the mobile app instead of the website. The app seems to handle the server load a bit better sometimes. Really hope they get their system stability sorted out soon because this happens way too often.
Great tip about the incognito window! I hadn't thought to try that. You're absolutely right about their communication being terrible - they really need a better notification system for outages. Maybe a banner on their main site or email alerts for registered users. It's ridiculous that we have to find out about maintenance from social media or forums like this.
Just want to add that if you're still having issues, try switching your VPN location if you're using one - sometimes EDD's system blocks certain IP ranges during high traffic periods. Also, I've noticed that Firefox tends to work better than Chrome for their site during these outages. And for anyone worried about missing certification deadlines, you can actually certify by phone too! Call 1-866-333-4606 and follow the prompts. It takes longer but it's a good backup when the online system is down. Hope this helps someone!
Hannah White
Update question for the original poster - did any of these suggestions work for you? Were you able to get through to EDD?
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Samantha Johnson
•Yes! I finally got through yesterday using the 10:30am timing suggestion and the UI technical support line. It took about 45 minutes on hold, but I finally spoke with someone who fixed my pending status. Apparently there was an identity verification flag on my account that wasn't showing up in UI Online. Should be paid within 24-48 hours now. Thanks everyone for the help!
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Anna Stewart
That's awesome news @Samantha Johnson! So glad you finally got through and got it resolved. The identity verification flag issue is pretty common - I had the same thing happen to me a few months ago and it wasn't visible anywhere in the online portal either. It's frustrating that these issues aren't clearly displayed to claimants, but at least you're sorted now. Hopefully your payment comes through quickly! For anyone else still struggling, the UI technical support line (1-855-327-7057) really does seem to be the way to go based on multiple success stories here.
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Henry Delgado
•This is such great news to hear! I'm actually in a similar situation right now - been pending for 2 weeks and getting nowhere with the main number. Definitely going to try the UI technical support line tomorrow morning. Did you have to provide any specific documents for the identity verification, or were they able to resolve it over the phone? Also wondering if there's a way to proactively check for these hidden flags since they don't show up in the online account. Thanks for sharing your success story - gives me hope!
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