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This has been such an informative thread! I'm currently going through this exact process right now - just got married last month and need to update my name with EDD. I've already updated my Social Security (that took 3 weeks), and now I'm gearing up to tackle EDD. Based on everyone's advice here, I'm planning to call that 1-800-300-5616 number on Wednesday morning at 8am sharp with all my documents ready. I've got my certified marriage certificate, updated SS card, and EDD account number all organized. The tip about asking them to email a checklist is brilliant - definitely going to request that! One thing I'm curious about - for those who mailed in documents, did you make photocopies to keep for your records before sending the originals? I'm always paranoid about important documents getting lost in the mail, especially with government agencies. Also wondering if anyone had success following up if they didn't hear back within the expected timeframe? Thanks again to everyone for sharing such detailed experiences. This community is amazing! 🙏
Yes, definitely make photocopies of everything before mailing! I learned this the hard way with other government stuff - you never know when documents might go missing. When I did my name change with EDD, I made copies of my marriage certificate, the completed form, and even took photos of everything with my phone just to be extra safe. As for following up, I'd recommend calling back after about 3-4 weeks if you haven't heard anything. The rep told me to expect 4-6 weeks, but I got nervous at the 3 week mark and called to check status. They were able to confirm they received my documents and give me an estimated completion date, which was really reassuring. The waiting is definitely the hardest part, but having those copies and being able to follow up made me feel way more in control of the process. You've got this! 💪
This thread is amazing - thank you all for sharing such detailed experiences! I'm about to start this process myself and was feeling really anxious about it, but reading through everyone's step-by-step advice has been so reassuring. I'm particularly grateful for the specific phone number (1-800-300-5616) and the Tuesday/Wednesday 8am timing strategy that multiple people have confirmed works. Also really appreciate the heads up about updating Social Security first - I would have definitely done this backwards and caused myself major headaches! One quick question: for those who successfully completed this, roughly how many phone calls did it take from start to finish? Like, was it typically one call to get the process started and then maybe one follow-up call, or did most people need to call multiple times throughout the process? Getting my documents together this weekend and planning to call next Tuesday. Fingers crossed I can actually get through to someone! 🤞
Great question about the number of calls! From my experience, it was typically 2-3 calls total. The first call to get the process started and get the checklist/forms, then I had to call back once after I mailed everything in to confirm they received it (about 3 weeks later). Some people needed a third call if there were any issues with their documents or if they needed clarification on something. The key is being super organized on that first call so you don't have to keep calling back for basic info. Having everything ready like you're planning will definitely help minimize the back-and-forth! Good luck with your Tuesday call - you're going to do great! 💪
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Just wanted to add another data point here - I went through this exact same situation about 4 months ago when my phone screen cracked and stopped responding to touch the day before my RESEA appointment. I couldn't answer when they called and was freaking out about my benefits getting cut off. I mailed my questionnaire to that same UI Center Pacific address (PO Box 1041, Atwood CA 92811) that everyone's been mentioning, and it all worked out fine. A couple things I did that seemed to help: 1. I took a photo of my cracked phone screen and included a printout with my questionnaire as proof of the technical issue 2. Wrote a very brief cover letter with just the facts: "Phone screen cracked on [date], unable to answer RESEA call on [date], questionnaire completed and mailed on [date]" 3. Included my claim number on literally every page, even the envelope 4. Sent it priority mail with signature confirmation The whole process took about 18 days to show up as resolved in my account, which was actually faster than some of the timelines others have shared. My benefits continued the entire time as long as I kept certifying on schedule. One thing I learned - when they eventually called me to follow up, the agent specifically mentioned that having photo documentation of the phone damage really helped establish that it was legitimate good cause and not just an excuse. So if you have any physical evidence of your phone issues, definitely include it! You're doing everything right by being proactive about this. Don't panic - missed RESEA appointments due to technical issues get resolved all the time.
The photo documentation idea is genius! I never would have thought to take a picture of my phone screen when it was acting up, but that's such solid proof that the issue was real. I'm kicking myself for not thinking of that earlier, but I do have the repair receipt from when I took it to get looked at. It's really encouraging to hear that your case got resolved in 18 days - that's actually faster than some others have mentioned. The fact that the agent specifically commented on how the photo helped establish good cause is really valuable to know. I'm definitely going to include every piece of documentation I have with my questionnaire. Thanks for sharing such a detailed breakdown of what worked for you - it's making me feel so much more confident about getting this sorted out!
I'm going through this exact same situation right now! My phone has been having issues with the touchscreen randomly becoming unresponsive, and I missed my RESEA appointment yesterday because I couldn't swipe to answer the call when they tried to reach me. I haven't received the questionnaire yet but I'm already preparing for when it arrives. Reading through all these responses has been incredibly helpful - it's such a relief to know that phone technical issues are considered valid good cause and that so many people have successfully resolved this. The UI Center Pacific address (PO Box 1041, Atwood CA 92811) seems to be consistently mentioned as the right place to send the form. I'm definitely going to follow the advice about including documentation - I actually have a screenshot of an error message my phone was showing, plus a receipt from when I took it to a repair shop last week. The timeline approach that several people mentioned sounds really smart too. One question for anyone who's been through this - did any of you get a confirmation call or letter after EDD processed your questionnaire, or did you just have to keep checking your UI Online account to see when it was resolved? I'm trying to figure out how I'll know when everything is back to normal. Thanks to everyone for sharing their experiences - it's making this whole stressful situation feel much more manageable!
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Hi everyone, just made a video about how to call the and reach a live human agent: https://youtu.be/-R4SqP7_JUA
I'm glad to see you were able to get through to and that they're calling you back today! For anyone else in a similar situation, it's worth noting that phone interviews are usually if missed, so don't panic. Make sure to keep your phone on and answer any calls from blocked numbers today. If you miss the callback, you can also check your online account for any updates or new correspondence about rescheduling. Good luck with your interview!
This is really helpful advice! I'm new to this whole process and was wondering - do they usually call from blocked numbers? I want to make sure I don't accidentally ignore an important call. Also, how long do they typically give you for the interview if you do miss the first one?
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Just wanted to add my experience with the new PIN system - I actually found it pretty straightforward once I figured out the timing. What really helped me was calling around 2:30 PM on Thursdays. Seems like most people don't think to call in the afternoon, so the wait times are way shorter. Also, make sure you have your PIN memorized or written down clearly because the automated system is pretty sensitive - if you mess up the PIN entry, it kicks you out and you have to start over. One more tip: if you're calling about SDI specifically, make sure you're using the SDI line (1-800-480-3287) and not the regular UI line. Saved me hours of frustration when I realized I was calling the wrong department. The new system isn't perfect but it's definitely more organized than the old one. Good luck everyone! 🍀
This is super helpful! The Thursday afternoon timing tip is something I haven't seen mentioned before. I've been banging my head against the wall trying to get through on Monday mornings. Also really appreciate the clarification about the different phone lines - I had no idea there were separate numbers for SDI vs regular UI. Definitely going to try the 2:30 PM Thursday slot next week. Thanks for taking the time to share all these details! 🙏
Just wanted to share my recent experience with the new PIN system since I finally got through yesterday! After reading all these tips, I tried calling on a Wednesday at 1:45 PM and got connected in about 15 minutes - way better than my previous attempts. The PIN system definitely takes some getting used to, but here's what I learned: make sure you enter it slowly and clearly because the system is pretty picky. Also, have your Social Security number ready right after the PIN because they ask for it immediately. One thing I noticed is that if you hear a brief pause after entering your PIN, don't hang up - that's normal and it means the system is processing. Overall, while the new system adds an extra step, it does seem to streamline things once you're actually connected to an agent. Thanks everyone for all the helpful advice in this thread! 🙌
Abby Marshall
Congrats @Gemma Andrews! That's fantastic news and such a relief I'm sure. 4 days is definitely on the quicker side - your case must have been pretty straightforward like you mentioned. For anyone else still waiting, this is a good reminder that while they say "up to 10 days," it really can vary a lot based on your specific situation. Simple layoffs with responsive employers tend to move faster through the system. Thanks for coming back to update us too - it's so helpful when people share their outcomes since we're all going through similar situations. Hope your first payment comes through smoothly!
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Debra Bai
•This is such great news @Gemma Andrews! Really happy it worked out quickly for you. I'm actually in a similar situation - had my interview 2 days ago and have been obsessively checking my UI Online account every few hours. Your timeline gives me hope that I might hear back soon too. Did you get any kind of notification when they made the decision, or did you just see the status change when you logged in?
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Madison Allen
This thread is so helpful to read through! I'm in a really similar spot - had my eligibility interview 5 days ago after being laid off from my marketing job. The interviewer was professional but didn't give me much of a sense of how things looked. Reading everyone's experiences here really helps with the anxiety of waiting. It sounds like 4-8 days is pretty typical for straightforward layoff cases. I've been checking my UI Online account obsessively but trying to be patient since it hasn't been the full 10 days yet. @Gemma Andrews so glad yours got approved quickly! That's a huge weight off your shoulders I'm sure. Did you get any kind of email notification or did you just see the status change when you logged in? Trying to figure out the best way to stay on top of updates without driving myself crazy refreshing the page constantly. Also really appreciate the tip about switching to electronic notifications - just made that change too!
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