EDD claim stuck on 'review required' after reporting severance pay twice - what to do?

CALL THEM!!!! don't wait!!!!! I thought mine would 'resolve itself' and ended up waiting 6 weeks with NOTHING. The system is broken and claims get stuck all the time. They won't contact you, you have to contact them.

The 'review required' status typically means there's something in your claim that's triggered a manual review. This could be related to your separation reason, income reporting, identity verification, or several other factors. Unfortunately, these reviews can take 2-4 weeks if you don't intervene. In my experience, calling is your best option. Try calling right when they open at 8:00 AM. Have your claim information ready, and be prepared to explain your situation clearly and concisely. Ask specifically what's causing the review requirement and what you need to do to resolve it.

Use the main number (1-800-300-5616) and be persistent. It might take several attempts. If you get a message saying they're at maximum capacity, hang up and try again immediately. Sometimes it takes 20+ calls to get in the queue. Alternatively, check out Claimyr (claimyr.com) - it's a service that helps you get through to EDD faster. They have a video demo here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. I used it when my claim was stuck and got through in about 30 minutes instead of spending days trying to call myself.

sometimes the reveiw required means they just need to verify your identity or something simple. my claim was stuck for 3 weeks with that message and it ended up being because they needed to confirm my last day of work. super dumb because i already put that info on my application but whatever. EDD is broken

had to call. they NEVER contacted me, just left me hanging. took 14 tries to get through but once i did the lady fixed it in like 5 minutes

While you're waiting to get through on the phone, double-check your UI Online account to make sure all your information is accurate. Sometimes the 'review required' status appears because of inconsistencies in your application or certification. Common triggers include: - Reporting severance pay - Reporting sick/vacation pay - Answering 'yes' to questions about being available for work - Income reporting discrepancies - School/training participation If you received severance or other final pay from your employer, make sure you reported it consistently. A common mistake is reporting it multiple times (on initial application AND during certification).

Yes, that's very likely the cause of your 'review required' status! When you report severance on your initial application, you shouldn't report it again during certification - even if you physically received the money during the certification period. The system sees this as a potential duplicate report or discrepancy, which triggers a manual review. You'll definitely need to call EDD to get this cleared up. A representative can remove the duplicate entry and release your payment. When you call, specifically mention that you may have double-reported your severance pay.

just a suggestion but maybe try calling the 833 number instead? sometimes its easier to get thru on that one. i think its 833-978-2511. good luck!

This happened to me back in January. I waited for 2 weeks thinking they'd just fix it themselves but nope! Had to call and sit on hold forever. When I finally got through they said I had a "potential issue" that needed to be cleared. The guy fixed it in 2 minutes and my payment was processed that night. So annoying that they can't just say whats wrong in the first place!

UPDATE: I called today and finally got through after multiple attempts. The first representative wasn't helpful at all and just transferred me to another number that I couldn't even get through to. Complete waste of time. Called the main line again, waited 30 minutes but they offered a callback option. The second representative was SUPER helpful! Pro tip: always be respectful and polite (I made sure to say good morning and thank her for her help). She put me on hold for about 15 minutes to investigate and confirmed exactly what some of you suggested - when I was laid off, I received severance pay which I correctly reported on my initial claim with the dates. But then when I certified for my first weeks, I reported that severance amount AGAIN since that's when I actually received the payment. This created a flag in their system. She explained that information reported on the initial claim should NOT be repeated during certification. She lifted the flag since that week was going to be a waiting week anyway, and said my payment for the second week should arrive in 2-3 days. Just want to warn everyone: if you report severance, sick pay, PTO, or other special payments on your initial claim, DO NOT report them again during certification, even if that's when you physically received the money. Lesson learned!

god the EDD system is so confusing!!!! why don't they make this clearer?? i bet thousands of people make this exact same mistake every year. glad you got it fixed tho!

This is excellent information - thank you for sharing your experience in detail. The double-reporting of severance pay is one of the most common issues that trigger the 'review required' status. EDD's system isn't intuitive about this at all. Just to clarify for others who might read this thread: 1. Report severance/vacation/sick pay ONLY on your initial application 2. Do NOT report these payments again during certification, even if that's when you physically received the money 3. If your claim gets stuck, call as soon as possible Glad you got this resolved! Your second week's payment should arrive on your EDD debit card or via direct deposit within the timeframe the representative mentioned.

This is such valuable information - thank you for the detailed update! I'm dealing with something similar right now and was wondering if I should wait it out or call. Your experience confirms I need to just bite the bullet and call EDD directly. Quick question: when you called, did you use the main 1-800-300-5616 number or the 833 number that Sean mentioned? And about how many times did you have to redial before getting through to someone? I'm trying to set realistic expectations for myself before I start the calling marathon tomorrow morning. Really appreciate you taking the time to share the resolution - this thread is going to help so many people who make the same severance reporting mistake!