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Update on my situation: finally got through to Money Network and they said my card was returned as undeliverable even though my address is correct! They're sending a new one now. OP - definitely call them directly to check status.
Thank you for the update! I finally called Money Network using the trick someone mentioned about selecting the lost/stolen option to reach a person faster. Turns out my card was sent out but they messed up my apartment number! They're sending a new one with expedited shipping (paid the $10 fee because I'm desperate at this point). Should have it in 3 business days. So relieved to finally know what happened!
One more thing that might be relevant - EDD has something called an "alternate base period" that can be used if you don't qualify under the standard base period. It uses more recent quarters. But from what you've described, the standard base period should work for your husband's situation as long as he had enough W-2 earnings during those quarters.
when he files make sure he says hes ABLE and AVAILABLE for fulltime work each week when he certifies. they denied my husband for 2 weeks bc he said he wasn't available one day when he had a doctors appointment. so annoying
I went to the EDD office in Fresno once and the security guard asked for my appointment confirmation. When I said I didn't have one he turned me away. Do some offices require appointments while others don't???
This actually varies by office and sometimes changes based on staffing levels. While many EDD offices accept walk-ins, some have shifted to appointment-only systems during busy periods. It's best to call the specific office you plan to visit beforehand to confirm their current policy. The EDD website should list contact information for your local office.
For those having issues with pending payments like the original poster, there are typically three common causes: 1. Identity verification issues (most common) 2. Income reporting discrepancies 3. Eligibility questions requiring interview The first one can usually be resolved at a local office as OP discovered. The second might require documentation. The third almost always requires a phone interview with a claims specialist. Knowing which category your issue falls into can help you determine whether an in-person visit will be helpful or if you need to pursue other avenues.
Is there any way to find out which category your issue falls into without speaking to someone? My UI Online account just shows "pending" with no explanation, and I can't get through on the phone.
Sometimes the UI Online inbox will have notifications with more details, though these can be frustratingly vague. Check the "Notifications" and "History" sections of your account. If you see terms like "identity alert," "quarterly review," or "eligibility interview," those give clues. Also check your physical mail - EDD sends certain notices only through USPS, especially for eligibility interviews and verification requests. If you can't get clarity, an in-person visit is worth trying. The worst outcome is being told you need to call, which puts you back where you started.
anyone else think its crazy we have to deal with this garbage system in 2025?? other states have much better unemployment systems!
UPDATE: I finally got through to EDD this morning! Turns out there was an employer verification issue that needed to be cleared manually. The representative fixed it while I was on the phone, and she said both weeks should change from pending to paid within 24-48 hours. Thank you everyone for your help and suggestions!
Amy Fleming
just went thru this!! call the 2511 number not the 5616 one. 5616 reps r useless for this problem. and call exactly at 8:02am not 8:00 (everyone calls at 8 sharp). ask SPECIFICALLY for tier 2 or claim specialist. dont waste time with regular reps. took me 3 weeks to figure this out but finally got paid last friday after the specialist fixed it. good luck!!
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Butch Sledgehammer
•does the 2511 number actually work better?? ive been trying the main one forever!!
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Sara Unger
Just to follow up on this thread - the system update issue affecting certifications is specifically related to how the EDD database processes consecutive certifications. Some accounts are getting caught in what they call a 'certification loop' where the UI Online interface shows successful submission but the backend payment processing system never receives the data. The only permanent fix is getting a tier 2 specialist to manually break the loop and reprocess your certifications. For your mortgage issue, definitely request the hardship forbearance as suggested above, but also get documentation from EDD about the system issue to support your claim. A Tier 2 specialist can provide an official notice of payment delay that most mortgage companies will accept.
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Tyler Murphy
•Thank you SO much for this detailed explanation! This makes perfect sense and explains exactly what we're experiencing. I'm going to try calling again tomorrow morning using the 2511 number at 8:02am as someone suggested. Fingers crossed I can get through to a Tier 2 specialist who can fix this 'certification loop' issue. I'll definitely ask for documentation of the delay for our mortgage company too. I really appreciate everyone's help!
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