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UPDATE: I emailed my W2 to UI_ASSIST@edd.ca.gov yesterday with all my info in the subject line like suggested. Got an auto-reply saying they received it, and this morning my UI Online account status changed from "Pending Identity Verification" to "Processing Payment"! Thank you everyone for your help!
Just wanted to check back - were you able to get through to EDD? If you're still having trouble, remember that reopening a claim sometimes triggers an automatic review that can take 7-10 days before anything happens. During that time, you might not be able to get specific help about your claim status because it's in a processing queue.
To answer your follow-up question - I would recommend being completely honest about your working arrangement when you apply, but focus on the facts rather than making legal claims about misclassification. Describe exactly how your work is structured: who sets your schedule, how assignments are determined, whether you can accept/reject specific placements, if you have multiple clients or just work through this one agency, etc. EDD will evaluate whether you're truly an independent contractor or an employee based on the ABC test under California law. If they determine you're actually an employee who's been misclassified, they'll handle that with the agency directly - you won't have to be the one making that claim.
One more thing I forgot to mention - make sure you certify for benefits every two weeks even if your initial application gets denied! If you win on appeal later, they can only pay you for weeks you properly certified for. I learned this the hard way and lost out on almost a month of potential benefits during my educational contractor case.
How did you manage to get through to them? I've been trying to reach EDD for TWO WEEKS about my identity verification issue and can't get past the automated system!!!!
I used that Claimyr service someone mentioned above. I was skeptical but it actually did get me connected after about 25 minutes. Before that I spent 3 days trying on my own with no luck.
Glad you got confirmation! That's always the safest approach when something seems off. One additional tip: Take screenshots of your UI Online account showing your benefit calculation and save copies of all your certifications. If there's ever any question in the future, having documentation that you verified everything and acted in good faith makes a big difference. Eligible benefits are your legal right - just make sure to report any income accurately during the certification process and you'll be fine.
KhalilStar
Quick question related to this - I'm in the opposite situation where I had high-paying work when I first filed but then had to take a lower-paying job before getting laid off again. Am I stuck with the high calculation even though I can't find anything paying that much now?
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Evelyn Martinez
•You actually have the favorable situation in this case. Your WBA is based on your higher earnings, which means you'll receive more in benefits than if you had filed based on your lower-paying job. The system works both ways - it can't be adjusted up or down during your benefit year.
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Alexander Evans
Thanks everyone for the responses. Looks like I'm stuck with my current WBA until my benefit year ends in November 2025. I'm still going to try calling EDD using that Claimyr service just to see if there are any exceptions or if I'm missing something. Really wish there was a way to file a new claim based on my recent higher earnings, but it sounds like that's not how the system works. I'll just have to budget accordingly with the lower benefit amount until I can find another good job.
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Evelyn Martinez
•That's the right approach. Use your time on unemployment to find another good opportunity in your field, hopefully at the higher pay rate you've proven you can earn. While your WBA is fixed, you've demonstrated you have skills that command a higher salary, which is valuable for your next position.
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