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The EDD phone system is GARBAGE. Been dealing with them for months about my claim and every time it's like pulling teeth to get through. I've tried all the "tricks" - calling at 8:01am, calling at 4:55pm, trying different prompts, hanging up and calling again if I get certain messages. None of it works consistently. The system is INTENTIONALLY designed to keep you from reaching a human being. It's absolutely infuriating. And don't get me started on their website that looks like it was built in 1997 and constantly has "scheduled maintenance" exactly when you need to certify.
Since we're talking about SDI specifically - make sure you have your claim number and ID ready when you call. The SDI department typically asks for verification before discussing your claim details. Also, if your question is about medical certification, sometimes reaching out to your doctor to make sure they submitted their portion correctly is faster than waiting on EDD to sort it out. One lesser-known tip: If you're having issues with your claim that you can't resolve by phone, you can actually schedule an in-person appointment at certain EDD offices. These are often easier to get than successfully reaching someone by phone.
I had no idea you could do in-person appointments! That might actually be easier than dealing with the phone system. Do you know how to schedule those?
This reminds me of when I got disqualified back in 2023 because my former employer claimed I quit when I was actually laid off. My appeal hearing was scheduled for 3 months out too but then I got lucky because they had a cancellation and offered me an earlier slot. So sometimes you might get it sooner. The whole thing was really stressful though. I had to borrow money from family the whole time I was waiting.
One more important tip: When you attend your hearing, whether it's phone or video, make sure you're in a quiet place with good reception/internet. I've heard stories of people missing crucial questions or having their testimony cut off due to connection issues. The judge may not be sympathetic if you can't participate properly due to technical problems on your end.
Good point - my hearing is going to be via phone. I'll make sure I'm somewhere quiet with good reception. Did you get any kind of practice run or tech check before your actual hearing?
Just to add to the chorus here - absolutely request a replacement card immediately AND set up direct deposit as soon as you get access. Money Network was a nightmare for me too. The worst part is that they claim they can't track these cards, which is complete nonsense in 2025. Every other financial company can track mail but somehow they can't? Ridiculous!
Thank you all for the advice! I just got off the phone with Money Network (after waiting on hold for 45 minutes...) and requested a replacement card with expedited shipping. They confirmed my address was correct but admitted there might have been a 'processing delay' with my original card. They're charging me $15 for the expedite fee, which is annoying, but at least I should have it in 3-5 business days. Will definitely set up direct deposit the SECOND I get access to my funds!
ANOTHER OPTION: go to ur nearest EDD office in person!!! I forgot to mention this in my first reply but my cousin did this after dealing with the same broken link garbage. She said there was a line but she got her claim reopened same day. Just bring ID and any paperwork you have about your previous claim.
Final update for anyone who finds this thread later: I DID get my claim reopened! Ended up using the Claimyr service, got connected to a specialist in about 25 minutes. The EDD rep confirmed they're having major issues with the reopening link right now and manually reopened my claim over the phone. She said I should see the option to certify within 48 hours. What a relief! Thanks everyone for your help and suggestions.
Zoe Christodoulou
To clarify some misinformation in this thread: a missing CAN number is a common issue that does NOT require creating a new claim. EDD has established protocols for this specific situation. Your options in priority order: 1. Call the Identity Verification line at 1-866-401-2849 rather than the main number. This specialized line often has shorter wait times and can assist with CAN issues. 2. Visit an America's Job Center of California (AJCC) location in person - no appointment necessary for document verification assistance. 3. Submit a written request for your CAN by mail including photocopies of your ID, Social Security card, and claim documents to the address on your award letter. Note that your benefits will not be interrupted while resolving this access issue as long as you continue certifying by phone (EDD Tele-Cert) at 1-866-333-4606 until you regain online access.
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Mateo Gonzalez
•Thank you SO MUCH for this information! I had no idea about the Identity Verification line or that I could certify by phone in the meantime. I'll try that specialized number first thing tomorrow morning. This is extremely helpful!
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Yuki Nakamura
Just wanted to update - I used Claimyr this morning and got through to EDD in about 15 minutes. The rep verified my identity and gave me my CAN number over the phone! I was able to reset my password and access my account right away. Such a relief after weeks of stress. They also said I can request to have a new CAN letter mailed to me as a backup.
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Mateo Gonzalez
•THANK YOU for sharing this update! I'm going to try Claimyr right now. So glad to hear you got it resolved quickly!
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