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Just to give you final confirmation - I received my last payment on my BofA card on July 8th (after the transition announcement but before my Money Network card arrived). Then got my Money Network card on July 17th, activated it, and my next payment went there automatically. The system knows where to send your money based on which card is active. So if you're seeing 'Paid' status today and don't have a Money Network card yet, that money is definitely going to your BofA card.
my cousin had same problem last month n had to verify her identity AGAIN even tho she already did id.me. worth askin about that too maybe?
Following up - were you able to contact your Assembly Member or get through to EDD? Any progress with your claim?
Thanks for checking back! I was finally able to get through to EDD after using the Claimyr service someone recommended above. Turns out there was an identity verification issue that wasn't showing up in my UI Online account. The rep was able to clear it on the spot, and I should be receiving my backpay within 5-7 days. Such a relief! I also contacted my Assembly Member's office and they were preparing to help, but thankfully I got it resolved before needing their assistance.
have u tried calling the different edd numbers? theres like 3 different ones i think. sometimes the less obvious ones have shorter wait times.
I've only been trying the main 800-300-5616 number. Do you know what the other numbers are? I'll try anything at this point!
The other main EDD numbers are 1-833-978-2511 (general help) and 1-866-333-4606 (automated self-service). However, for certification corrections, you specifically need the 5616 number since the others don't have representatives who can access and modify your certification details. The 2511 agents can only help with general questions and account issues.
Update: I FINALLY got through to EDD this morning! Called at 8:01 exactly like someone suggested, waited on hold for about 35 minutes, but eventually spoke to a representative. They confirmed this was a simple error they could fix, and the representative updated my certification on the spot. She said my payment should process normally within 24-48 hours. Such a relief! Thanks everyone for your advice and help with this stressful situation.
This might sound strange, but sometimes the UI Online browser compatibility issues can be fixed by adjusting your zoom level. Try pressing Ctrl and - (minus key) a few times to zoom out to 80% or 75%. For some reason, that has fixed the infinite loading screen for me several times. If that doesn't work, I've also found that completely signing out, closing the browser completely, then waiting about 10 minutes before trying again can help. The system sometimes gets stuck with a session that didn't properly close.
Kayla Jacobson
My company did something similar last year during our slow season when they reduced everyone to 24 hours. Turns out what they meant was they were filling out some forms on THEIR end to verify they were reducing hours due to lack of work (not firing people). But I still had to certify myself every two weeks and report my exact hours and earnings! Don't trust your manager on this! They usually have no clue how unemployment actually works.
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Elijah O'Reilly
Update: I finally managed to reach someone at EDD! You were all right - my employer enrolled in the Work Sharing program, but I still need to submit my own certifications. The EDD rep said this is one of the most common misunderstandings with the program. I was able to certify for all three past weeks, and the rep said I should receive payments within 3-5 days. She also told me to make sure I enter my hours and wages EXACTLY as they appear on my pay stubs to avoid problems later. Thank you everyone for your help! I would have kept waiting for my employer to "handle it" if not for your advice.
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Mason Kaczka
•Excellent! I'm glad you got this sorted out. Make sure to continue certifying every two weeks going forward. The Work Sharing program can be really beneficial during temporary reductions in hours, but the certification responsibility still falls on you as the employee.
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Sophia Russo
•So glad you figured it out before losing benefits! Make sure to tell your coworkers too if they're in the same boat!!
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