congrats on getting thru! teh EDD is sooooo hit or miss... one day nothing works, next day everything fine. it's like they roll dice each morning to decide if they gonna function that day lol. my brother-in-law got his claim fixed last week but took him 5 HOURS on hold!!!

As an update to everyone following this thread: The callback feature is now officially part of EDD's new contact center upgrade. It should be available to everyone by the end of April 2025, according to their latest press release. Also, for those experiencing the "stuck account" or "benefit year transition error" - they've acknowledged this as a widespread issue affecting approximately 14,000 claimants whose benefit years ended between December 2024 and February 2025. They're supposedly working on a system-wide fix, but in the meantime, getting through to a representative who can manually update your account is the only solution.

One thing that hasn't been mentioned is that you should check when your benefit year ends. If you had an active claim from last summer, it might still be open, and you'll need to report your current employment situation regardless. If you simply don't certify, your claim will just sit dormant, but it's always better to make sure everything is properly reported to avoid any issues down the road.

my mom works for school district and they have this thing called "reasonable assurance letter" that means your coming back next fall so you cant get unemployment during summer but maybe since ur job is different?

To answer your follow-up question about base period earnings: Yes, EDD will look at your earnings from both employers when determining monetary eligibility. Your base period is typically the first 4 of the last 5 completed calendar quarters before you file. So depending on when you apply, they'll review your earnings history across all employers during that period. Regarding the concern about correctly reporting wages: When certifying, you have two options for reporting wages: 1. Report wages when earned (when you worked) 2. Report wages when paid (when you received payment) EDD's preferred method is reporting when earned. Keep detailed records of your hours and earnings to avoid any issues.

Yes, you DO need to be looking for additional work for those days you're not working. This is a common mistake people make with partial UI. You must be able, available, and actively seeking work for the days/hours you're claiming benefits. Document your job search efforts (company names, positions, application dates) because EDD can audit you and request this information. The expectation is that you're trying to replace those lost hours with other employment, even though you're still working part-time at your current job.

anyone know if they record these interviews? im always scared ill say the wrong thing

UPDATE: I managed to get through to EDD this morning! The representative told me they can see all my employment history in their system, and the interview will cover my most recent job separation (construction) regardless of what's listed on the notice. She said this happens often and not to worry about it. She noted in my file about the error so the interviewer will be aware. Thank you all for the advice!

has he checked his UI Online account in both states? sometimes the systems don't communicate properly and you can see different status info depending which state's portal you log into

Just remembered something important from our experience - make sure you keep detailed records of EVERY conversation including the name and ID number of any rep you speak with in either state. When we finally got our interstate issue resolved, it was because we had documentation of every single conversation which proved the contradictory information we'd been given.