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FINAL UPDATE: For anyone else experiencing this issue, I just wanted to share that my claim activity page started working again this morning. Looks like EDD fixed whatever was causing the problem. All my payment information is there and everything looks correct. If you're still having issues, try completely logging out, closing your browser, and trying again with a fresh login.
I called my assemblywoman's office for help with my EDD claim after seeing a post like this in March. Didn't work for me AT ALL. They took my info and said they'd help but nothing happened. I think it depends on which district you're in and how much they actually care about helping people. Some assembly offices probably just ignore these requests.
It definitely varies by office, but did you follow up with them? Most offices won't contact you unless they have news, but a polite follow-up call after 5-7 business days can often restart the process. Also, some representatives have specific staff dedicated to EDD issues, while others handle them more generally. It's worth asking to speak directly with whoever handles their EDD cases specifically.
Update: Just got all my back payments deposited to my Money Network card this morning! That was literally 30 hours from when I contacted my assembly member to money in my account. I seriously wish I had done this 7 weeks ago. For anyone wondering, I just went to my assembly member's website, filled out their contact form, explained my situation briefly, included my contact info and last 4 of SSN, and mentioned I was facing possible eviction. Maybe the housing situation made them prioritize it? Either way, I'm so relieved right now.
just sent my email to both my assembly person and state senator! fingers crossed it works as fast as yours did. did they contact you before fixing it or did it just suddenly change in the system?
My company did something similar last year during our slow season when they reduced everyone to 24 hours. Turns out what they meant was they were filling out some forms on THEIR end to verify they were reducing hours due to lack of work (not firing people). But I still had to certify myself every two weeks and report my exact hours and earnings! Don't trust your manager on this! They usually have no clue how unemployment actually works.
Update: I finally managed to reach someone at EDD! You were all right - my employer enrolled in the Work Sharing program, but I still need to submit my own certifications. The EDD rep said this is one of the most common misunderstandings with the program. I was able to certify for all three past weeks, and the rep said I should receive payments within 3-5 days. She also told me to make sure I enter my hours and wages EXACTLY as they appear on my pay stubs to avoid problems later. Thank you everyone for your help! I would have kept waiting for my employer to "handle it" if not for your advice.
Excellent! I'm glad you got this sorted out. Make sure to continue certifying every two weeks going forward. The Work Sharing program can be really beneficial during temporary reductions in hours, but the certification responsibility still falls on you as the employee.
my cousin had same problem last month n had to verify her identity AGAIN even tho she already did id.me. worth askin about that too maybe?
Following up - were you able to contact your Assembly Member or get through to EDD? Any progress with your claim?
Thanks for checking back! I was finally able to get through to EDD after using the Claimyr service someone recommended above. Turns out there was an identity verification issue that wasn't showing up in my UI Online account. The rep was able to clear it on the spot, and I should be receiving my backpay within 5-7 days. Such a relief! I also contacted my Assembly Member's office and they were preparing to help, but thankfully I got it resolved before needing their assistance.
Omar Farouk
One more thing to consider - make sure your mailing address in UI Online is correct and up to date. If there's any discrepancy, your card could be sent to the wrong address. I've seen cases where people moved recently and the card was sent to their old address, causing significant delays. Also, if you've had a previous EDD claim in the past three years, they might not send a new card. They'll just reload funds onto your existing card. Did you have an unemployment claim before?
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Astrid Bergström
•Oh! That might be it! I did have a claim back in 2023 but I thought that card expired. I'll have to look for my old card now - I think it might be in a box somewhere from when I moved. If they're reloading my old card, can I just call Money Network and ask for a replacement?
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Omar Farouk
•Yes! That's most likely what's happening. The Money Network cards are valid for 3 years from issue date, so your 2023 card is still valid. Call Money Network at 1-866-320-8699 and tell them you need a replacement card. They can expedite it for a fee if you need it urgently. In the meantime, if you find your old card, you should be able to use it immediately as the funds are probably already loaded on it. Just make sure you know your PIN or have your account information ready to reset it if needed.
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Chloe Martin
Glad you figured it out! For future reference (and for others reading this thread), I recommend setting up direct deposit through UI Online. It's much faster than waiting for funds to be loaded onto the Money Network card. The direct deposit option became available in late 2024 and it typically gets you your benefits 2-3 days faster than the debit card method.
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Anastasia Kuznetsov
•I switched to direct deposit too and it's WAY better! But just be aware that your first payment after switching still goes to the card. Only subsequent payments go direct deposit. Learned that the hard way lol.
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