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One more thing to consider - make sure your mailing address in UI Online is correct and up to date. If there's any discrepancy, your card could be sent to the wrong address. I've seen cases where people moved recently and the card was sent to their old address, causing significant delays. Also, if you've had a previous EDD claim in the past three years, they might not send a new card. They'll just reload funds onto your existing card. Did you have an unemployment claim before?
Oh! That might be it! I did have a claim back in 2023 but I thought that card expired. I'll have to look for my old card now - I think it might be in a box somewhere from when I moved. If they're reloading my old card, can I just call Money Network and ask for a replacement?
Yes! That's most likely what's happening. The Money Network cards are valid for 3 years from issue date, so your 2023 card is still valid. Call Money Network at 1-866-320-8699 and tell them you need a replacement card. They can expedite it for a fee if you need it urgently. In the meantime, if you find your old card, you should be able to use it immediately as the funds are probably already loaded on it. Just make sure you know your PIN or have your account information ready to reset it if needed.
Glad you figured it out! For future reference (and for others reading this thread), I recommend setting up direct deposit through UI Online. It's much faster than waiting for funds to be loaded onto the Money Network card. The direct deposit option became available in late 2024 and it typically gets you your benefits 2-3 days faster than the debit card method.
FINAL UPDATE: For anyone else experiencing this issue, I just wanted to share that my claim activity page started working again this morning. Looks like EDD fixed whatever was causing the problem. All my payment information is there and everything looks correct. If you're still having issues, try completely logging out, closing your browser, and trying again with a fresh login.
I called my assemblywoman's office for help with my EDD claim after seeing a post like this in March. Didn't work for me AT ALL. They took my info and said they'd help but nothing happened. I think it depends on which district you're in and how much they actually care about helping people. Some assembly offices probably just ignore these requests.
It definitely varies by office, but did you follow up with them? Most offices won't contact you unless they have news, but a polite follow-up call after 5-7 business days can often restart the process. Also, some representatives have specific staff dedicated to EDD issues, while others handle them more generally. It's worth asking to speak directly with whoever handles their EDD cases specifically.
Update: Just got all my back payments deposited to my Money Network card this morning! That was literally 30 hours from when I contacted my assembly member to money in my account. I seriously wish I had done this 7 weeks ago. For anyone wondering, I just went to my assembly member's website, filled out their contact form, explained my situation briefly, included my contact info and last 4 of SSN, and mentioned I was facing possible eviction. Maybe the housing situation made them prioritize it? Either way, I'm so relieved right now.
just sent my email to both my assembly person and state senator! fingers crossed it works as fast as yours did. did they contact you before fixing it or did it just suddenly change in the system?
My company did something similar last year during our slow season when they reduced everyone to 24 hours. Turns out what they meant was they were filling out some forms on THEIR end to verify they were reducing hours due to lack of work (not firing people). But I still had to certify myself every two weeks and report my exact hours and earnings! Don't trust your manager on this! They usually have no clue how unemployment actually works.
Update: I finally managed to reach someone at EDD! You were all right - my employer enrolled in the Work Sharing program, but I still need to submit my own certifications. The EDD rep said this is one of the most common misunderstandings with the program. I was able to certify for all three past weeks, and the rep said I should receive payments within 3-5 days. She also told me to make sure I enter my hours and wages EXACTLY as they appear on my pay stubs to avoid problems later. Thank you everyone for your help! I would have kept waiting for my employer to "handle it" if not for your advice.
Excellent! I'm glad you got this sorted out. Make sure to continue certifying every two weeks going forward. The Work Sharing program can be really beneficial during temporary reductions in hours, but the certification responsibility still falls on you as the employee.
Diego Vargas
To answer your earlier question - you should file for UI as soon as you start the reduced-hour position. Don't wait. You can even apply a few days before if you know your exact schedule. On the application, you'll enter your current employer, indicate you're still working but at reduced hours, and explain the situation. When certifying each week, you'll report your exact earnings for that week. Be very precise with the amounts - if your gross pay (before taxes) for the week is $320.45, enter exactly $320.45, not rounded to $320. EDD cross-references with employer reporting, and discrepancies can cause delays. You may have a phone interview scheduled to verify details, which is normal for reduced-hours claims. Just explain exactly what happened: you returned from PFL and your full-time position was no longer available, so you were placed in a part-time position instead.
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Chloe Anderson
•Thank you! This is incredibly helpful. One last question - will I need to do the regular work search requirements if I'm already working part-time? Like applying to other jobs each week?
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StarStrider
For partial unemployment with an existing employer, the work search requirements are different. On your certification, you'll answer "Yes" to being ready and available for work, but EDD typically waives active job search requirements when you have a part-time job and are collecting partial benefits. However, you should still select "Yes" for looking for work, and document that you've informed your current employer you're available for additional hours if they become available. That counts as a work search activity. The certification portal will explain this when you get there.
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