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Pro tip: if u get someone on the phone, be super nice no matter how frustrated u are. The nice reps will sometimes go above and beyond to help u out
idk if this helps but I had a similar issue last month. Turns out there was a glitch in there system that was flagging a bunch of claims for review. It got sorted out after about a week without me having to do anything. Might be worth waiting a few more days before you start calling
I had a similar issue last year. What finally worked for me was sending a certified letter explaining my situation and requesting urgent action. Include all your claim details and why you need it resolved ASAP. It's harder for them to ignore physical mail.
guys. i literaly just got off the phone with them after weeks of trying. heres the secret: call exactly at 8:01 am, press 2, then 4, then 1, wait for the spanish option, press 2 again, then 3. got thru in 10 mins. your welcome 😎
Hey OP, when did your doctor submit the certification? If it's been more than 10 business days, you might want to have them resend it. Sometimes they get lost in the system.
I've been in the same boat, getting bounced around departments like a pinball. What finally worked for me was selecting the Spanish language option, then asking for an English speaker when I got through. Way shorter wait times!
Keisha Brown
Anyone else feel like we need a complete overhaul of the entire system? It's 2023 and we're still dealing with these archaic processes. SMH.
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Paolo Esposito
•Preach! 🙌 The whole thing is held together with duct tape and prayers at this point.
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Amina Toure
Quick question - does anyone know if switching from UI to SDI affects your claim amount? I'm worried I might get less money.
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Oliver Weber
•It might. SDI is usually based on your highest quarter of earnings in the base period. Best to ask a rep about your specific situation.
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