As an update to my earlier comment, some SDI offices are now offering limited in-person services by appointment only (this changed in 2025). However, these appointments are extremely limited and usually reserved for complex cases or people with accessibility needs. You can request an in-person appointment through the SDI phone line, but again, you'd need to get through to an agent first. If you do manage to get an appointment, bring ALL your documentation: - Original ID verification documents (passport, driver's license, etc.) - Proof of residence (utility bills, lease, etc.) - Copy of your claim information - Medical certification if you have it - Any correspondence you've received from EDD However, I still think your fastest solution is getting through on the phone line to request a new verification form be sent or to check if there's another issue with your claim.

I went through this exact same situation about 6 months ago and it's absolutely frustrating! Here's what worked for me: First, definitely try calling early in the morning (right at 8am when they open) or later in the afternoon around 3-4pm - those seem to be the best times to get through. Second, when you do get through to an agent, ask them to check if your address is correct in their system AND ask them to send you a duplicate form via expedited mail. They can do this, but you have to specifically request it. Third, if you're really in a financial bind, ask about the "hardship expedite" process. Not many people know about this, but if you can demonstrate financial hardship (like pending eviction notices or medical bills), they can sometimes fast-track your verification process. You'll need to provide documentation of the hardship though. Also, make sure when you do get your form that you send it back via certified mail with tracking - I learned this the hard way when my first submission got "lost" in their system. Hang in there - I know it feels hopeless but once you get past this verification hurdle, the payments do come through. The whole process took me about 5 weeks total from start to first payment, but 3 of those weeks were just waiting for verification.

One more crucial step: Once you've reported the fraud, monitor your credit reports closely for at least a year. The person who stole your identity for EDD fraud may try to use your information for other types of fraud as well. You're entitled to free weekly credit reports through April 2025 at www.annualcreditreport.com from all three major credit bureaus. Set calendar reminders to check them regularly.

Update: I tried several of the suggestions here this morning. After trying to call EDD directly and getting nowhere, I used Claimyr and actually got through to a real person within 30 minutes! The agent transferred me to their fraud department where I reported everything. They're sending me the Form 2362E to complete, and I also filed the FTC report and froze my credit at all three bureaus. Still need to file the police report tomorrow. Thank you everyone for your help - I feel like I'm finally making progress!

Just wanted to add that if you're worried about timing, you can also call the Bank of America EDD customer service line at 1-866-692-9374 to check your card balance without logging into the website. It's automated and available 24/7. Sometimes it's faster than waiting for the website to update, especially if you're checking frequently. The funds should definitely go to your existing card since it's tied to your SSN, but having that phone number handy can give you peace of mind while you wait for the deposit to hit.

I'm in a similar boat - just got approved for a new claim after having one about 18 months ago. Still have my old BofA card too. Reading through these responses is really reassuring! I was definitely worried about having to wait for a new card to arrive. The timing info is super helpful too - sounds like most people see funds within 24-48 hours. I'll make sure to update my address with Bank of America separately like Freya mentioned. Thanks everyone for sharing your experiences!

Just to add one more important detail - when you certify every two weeks, make sure you answer "yes" to the question asking if you worked or earned money, even if you only did your delivery job. Then enter the employer name, hours, and earnings for each day you worked. Some people mistakenly think they only need to report the job they were laid off from, but you need to report ALL work and earnings during certification.

One thing I haven't seen mentioned yet - when you apply initially, you'll need to provide details about your delivery work like when you started, how often you work, and your average earnings. EDD might ask for documentation like your 1099 from last year or screenshots of your earnings from the delivery app. I'd gather those documents before starting your application so you're not scrambling to find them mid-process. Also, don't stress too much about the exact dollar amounts - they understand gig work income can vary week to week. Just be as accurate as possible with what you have.

I went through this exact same situation about two months ago! First certification on a new claim, and I was freaking out because it stayed pending for 4 days straight. Called EDD multiple times but couldn't get through. Finally it processed on the 5th day and I got both weeks at once. Now that I'm a few certifications in, my payments usually process within 24-48 hours. The waiting is brutal but it really does seem to be their new normal for first certifications. Hang in there - sounds like yours should process soon based on what others are saying about the estimated dates!

I'm going through this exact same thing right now! Just certified for my second week on a new claim and it's been pending for 2 days. Reading through all these comments is actually really helpful - I had no idea EDD changed their processing so much since 2023. The estimated processing date feature is clutch though, mine shows it should be done by Thursday. It's definitely stressful when you're used to the old instant system, but sounds like this is just the new reality for first few certifications. Thanks everyone for sharing your experiences, makes me feel way less anxious about it!