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I had a similar issue where my SDI claim completely disappeared from my online account. After panicking for a few days, I called the SDI technical support line at 1-833-978-2511. It turned out there was a glitch that was affecting multiple accounts. They were able to restore my claim information within 24 hours of my call. If waiting another day doesn't resolve it, definitely call that number - they can see your claim on their end even when it's not showing up in your online portal. Make sure to have your Social Security number and any claim numbers you might have written down ready when you call. Hope this helps and that your claim reappears soon!
Thank you so much for sharing this, Natalie! This is really helpful to know that it could be a glitch affecting multiple accounts. I've been dealing with a similar issue where my claim just vanished from my online portal yesterday. It's reassuring to hear that the technical support team can actually see the claim on their end even when we can't see it online. I'm going to try calling that number tomorrow if it doesn't reappear. Did they mention how common this type of glitch is, or if there are certain times when the is more prone to these issues?
I experienced something similar a few months ago - my entire SDI claim vanished from the online portal overnight. Like others have mentioned, it turned out to be a issue on EDD's end. Here's what worked for me: 1. First, I waited 48 hours as suggested by others here 2. When it didn't reappear, I called the SDI technical support at 1-833-978-2511 3. They confirmed my claim was still active in their and that it was a display issue 4. It took about 3 business days for everything to show up correctly again During this time, I was worried sick thinking I'd lost everything, but the rep assured me that claims don't just disappear - it's almost always a technical glitch. They also mentioned that these issues happen more frequently during maintenance periods (usually overnight) and when there are high volumes of new claims being processed. Keep checking daily, and if it's been more than 2-3 days, definitely call that technical support number. Don't panic - your claim is likely still there, just not displaying properly. Good luck!
Has anyone tried contacting their local assembly member for help? I've heard they can sometimes intervene on your behalf with EDD issues.
You can look it up here: http://findyourrep.legislature.ca.gov/ Just enter your address and it'll show you who represents your district.
I actually managed to change my email with EDD about 3 months ago! Here's what finally worked for me after trying everything else: I kept getting stuck in the online system, so I ended up faxing them a written request with my SSN, claim number, old email, new email, and a copy of my ID. Sent it to their general fax line: (916) 319-5760. Took about 10 business days, but they actually processed it! Got a confirmation letter in the mail saying the change was complete. Sometimes the old-school approach works better than their glitchy website. Make sure to include ALL your info clearly - SSN, claim number, both email addresses, phone number, and sign it. Good luck! 🤞
@Aurora St.Pierre This is such a lifesaver! I ve'been stuck in phone queue hell for weeks. One more question - did you include any specific subject line or reference number on your fax cover page? And was there a particular department or person you addressed it to, or just sent it to the general fax line? Really want to make sure I format this correctly. You re'a hero for sharing this! 🙌
@Aurora St.Pierre Thank you so much for sharing this! I m'definitely going to try the fax method. I ve'been stuck in their phone system for over a week now and their website keeps glitching out on me. Did you send it as a formal business letter or just a simple request with all the info listed out? Also, do you know if they accept faxes 24/7 or only during business hours? Really appreciate you taking the time to share what worked - gives me hope that there s'actually a way to get this done! 🙏
I went through this exact nightmare a few months ago! Three weeks without a card is definitely not normal - you should have received it within 7-10 business days max. Here's what finally worked for me: Call Money Network at 1-800-240-0223 right at 8am when they open - their phone lines are less jammed in the early morning. Have your SSN and claim details ready. When you get through, ask them to: 1. Verify the exact mailing address they have on file 2. Check if a card was already sent and track its status 3. If there's any issue, request an expedited replacement card (usually $10 but worth it for 2-3 day delivery) The address thing is super important - I had updated mine in UI Online after filing my initial claim, but Money Network was still using the old address from my original application. Once they corrected it and sent a new card, I had it in 3 days. And yes, BofA cards are completely done - all new claims only use Money Network now. The transition has been messy but hang in there. Once you get the card, consider setting up direct deposit to your personal bank through the Money Network app to avoid future card issues!
This is exactly what I needed to hear! Thank you for breaking down the specific steps and sharing your experience with the address mismatch. I'm definitely going to call at 8am sharp tomorrow and ask them to verify everything you mentioned. The direct deposit tip is really smart too - I'll set that up once I finally get my card to avoid going through this headache again in the future. It's reassuring to know that others have gotten through this same mess and came out the other side. Really appreciate the detailed guidance!
I'm going through something similar right now! Got my first payment issued two weeks ago but still no Money Network card. Reading through all these responses is really helpful - it sounds like calling Money Network directly at 1-800-240-0223 early in the morning is the way to go. The address verification issue that several people mentioned is making me nervous though. I moved right before I filed my claim and I'm worried there might be some mismatch between what I put on my original application versus what's in UI Online now. Has anyone had success getting EDD to update their address information directly, or do you have to go through Money Network for that? Also, for those who had to pay the $10 expedited shipping fee - was it worth it or should I just wait for regular delivery once they send the replacement? Thanks everyone for sharing your experiences - it's stressful dealing with this but at least I know I'm not alone!
I understand you're in a really stressful situation, and it's clear you're trying to handle this responsibly. Based on what you've described, you may have a strong case for "good cause" to quit if the job duties are substantially different from what was presented during hiring. Here's what I'd suggest: First, definitely resolve that held week issue - call EDD first thing tomorrow to understand why it's pending. Sometimes it's just a routine verification that's easily resolved. Second, document everything about the skill mismatch. If you can find the original job posting online, screenshot it. Write down specific examples of tasks they're expecting you to do that weren't mentioned in the interview. Most importantly, have that conversation with your supervisor about the mismatch between your skills and their expectations. Ask if training is available or if there's a better role fit. Even if they say no, this shows EDD you tried to resolve the situation before quitting. Send a follow-up email afterward summarizing what was discussed to create a paper trail. When you do certify, be completely honest about your work hours and reason for leaving. Yes, your payments will likely go to pending during the eligibility review, but if you have good documentation and legitimate reasons, EDD does approve these cases. The anxiety and health impact you're experiencing can also support your case, especially with doctor's documentation. You've got 25+ years of work history and have rarely needed unemployment - that works in your favor. Stay calm, document everything, and follow the proper steps. You've got this!
Thank you so much for this comprehensive advice! You've really helped me feel more confident about handling this situation step by step. I'm going to call EDD first thing in the morning about that held week - you're right that I should resolve that before adding any complications. I did find the original job posting online and it definitely doesn't mention any of the database management or technical analysis they're expecting me to know. I'm nervous about the conversation with my supervisor tomorrow, but I know it's the right thing to do both professionally and for protecting my benefits. The follow-up email idea is brilliant - I'll make sure to send that right after we talk. It's really reassuring to hear that my work history and the fact that I rarely need unemployment will work in my favor. I've been beating myself up thinking I should just tough it out, but you're right that this is about a legitimate skill mismatch, not me being picky. I'll update everyone after I talk to EDD and my supervisor tomorrow!
I've been following this thread and wanted to add one more important point: when you have that conversation with your supervisor tomorrow, try to stay as professional and solution-focused as possible, even though you're stressed. Frame it as "I want to succeed in this role, but I'm finding that it requires skills X, Y, and Z that weren't discussed during the hiring process. What options do we have?" This approach shows good faith effort to resolve the situation rather than just wanting to quit. Also, regarding your held week - I had a similar experience where one week got held randomly for "wage verification" even though I hadn't worked. It turned out EDD just needed to verify some information from my previous employer and it was resolved quickly once I called. Don't assume it's related to anything you did wrong. Your situation really does sound like legitimate good cause - a significant mismatch between advertised duties and actual job requirements that's affecting your mental health. The fact that you have 25+ years of work experience and have only needed unemployment twice will definitely work in your favor during any eligibility review. EDD looks at your overall work history and pattern of employment when making these determinations. Keep us updated on how the conversations go tomorrow. You're handling this the right way by being proactive and documenting everything!
This is such great advice about staying solution-focused during the conversation! I was dreading it because I felt like I was admitting failure, but framing it as wanting to succeed while acknowledging the skill gap is so much better. That takes the emotion out of it and shows I'm being professional. I really hope my held week is something simple like wage verification - that would be one less thing to worry about while dealing with this job situation. It's encouraging to know that EDD looks at overall work patterns rather than just this one incident. I've always been a reliable employee, so hopefully that counts for something. I'll definitely update tomorrow after both conversations. Thanks for helping me see this as handling it responsibly rather than giving up!
Emma Swift
Just wanted to add my experience to this thread since it's been so helpful! I had my second EDD interview last month and it ended up being about work search verification. My first interview covered the basics about my separation, but the second one focused specifically on whether I was actively looking for work and available to accept employment. The interviewer asked for specific examples of jobs I'd applied to, what types of positions I was seeking, and whether I had any restrictions on my availability. It lasted about 20 minutes and was pretty straightforward once I had my job search log ready to reference. One thing that surprised me was that they asked about my LinkedIn activity and whether I'd been networking. Apparently they're looking at more than just formal job applications now - they want to see that you're making genuine efforts to find work through multiple channels. For anyone preparing for their second interview, I'd recommend: - Keep detailed records of all job applications, networking events, etc. - Be ready to explain your job search strategy - Have specific company names and dates available - Don't exaggerate - they may verify some of your claims Like everyone else here, my payments continued throughout the process and everything turned out fine. This thread really helped calm my nerves when I first got that notice. Thanks to everyone for sharing their experiences!
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Ethan Taylor
•@Emma Swift This is really helpful to know about the work search focus! I haven t'had my second interview yet but now I m'wondering if that might be what mine will cover too. I ve'been keeping a basic job search log but sounds like I should make it more detailed with specific companies, dates, and maybe even note any LinkedIn networking I ve'done. The LinkedIn activity question is interesting - I hadn t'thought about them looking at online networking as part of work search requirements. Good to know they re'taking a broader view of what counts as actively seeking employment. I should probably make sure my LinkedIn shows I m'open to opportunities and engaging with relevant content. Thanks for the specific preparation tips! Having company names and dates ready seems crucial, and your point about not exaggerating is important - definitely don t'want to get caught in inconsistencies if they do verify some claims. It s'so reassuring to hear another success story where everything worked out fine despite the initial anxiety. This whole thread has been such a lifesaver for understanding that these second interviews are just part of their enhanced verification process now rather than a sign of trouble. Really appreciate you adding your experience to help others prepare!
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Anastasia Fedorov
I just wanted to say thank you to everyone who shared their experiences in this thread! I was absolutely panicking when I got my second interview notice last week, but reading through all of these stories has completely changed my perspective. It's incredible how much anxiety could be prevented if EDD just included a simple note on their interview notices explaining that multiple interviews are now part of their standard verification process. Instead, we're all left thinking something terrible is wrong with our claims. The range of reasons people have shared is really eye-opening - wage verification, work search activities, employer disputes, identity confirmation, and just general quality control audits. It seems like pretty much anything can trigger a follow-up interview these days. I'm definitely taking all the preparation advice to heart: gathering documentation, staying consistent with previous answers, having specific dates ready, and keeping detailed job search records. The tip about writing down what you remember from the first interview is genius - I wish I had thought of that earlier! The constructive discharge discussion has been particularly valuable. I had no idea there was legal recognition for situations where employers essentially force you to quit by making conditions impossible. That knowledge could help so many people who think they're automatically disqualified because they technically "resigned." Thanks again to everyone for creating such a supportive and informative discussion. This thread should definitely be a resource for anyone dealing with EDD's new multi-interview process!
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Alexander Zeus
•@Anastasia Fedorov I completely agree! This thread has been such a lifesaver for so many of us dealing with the stress of getting that second interview notice. You re'absolutely right that EDD could prevent so much anxiety just by being more transparent in their communications. A simple line like This "is part of our routine verification process would" make such a difference! I m'actually going through this exact situation right now - got my second interview notice a few days ago and was spiraling until I found this discussion. Reading everyone s'experiences has shown me that this really is just their new standard procedure rather than a red flag. It s'amazing how much better you feel when you realize you re'not alone and that most people get through these interviews just fine. The variety of reasons for second interviews that people have shared really drives home how common this has become. It seems like pretty much any small discrepancy or need for additional verification can trigger another call. At least now we all know what to expect and how to prepare! I m'definitely going into my interview much more confident thanks to all the advice here. Having documentation ready, staying consistent, and understanding that continuing payments are usually a good sign - this thread has covered all the bases. Thanks to everyone who took the time to share their experiences and help reduce the stress for the rest of us!
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