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New member here dealing with the same SDI calling nightmare! I've been trying to reach them about my pregnancy disability claim for over a week now and getting nowhere. This thread is incredibly helpful - I had no idea there were specific timing strategies that could make such a difference! I'm definitely going to try the 8:07am approach tomorrow, and if that doesn't work, I'll attempt the afternoon 3:15-3:20pm window that seems to have worked for several people here. It's both frustrating and reassuring to see I'm not the only one struggling with this broken system. Thank you all for sharing your experiences and specific tips - it gives me hope that persistence will eventually pay off! Has anyone had success using the online messaging system that was mentioned? I might try that as a backup option while continuing to call.
Welcome to the community, Max! You're definitely joining a supportive group of people who understand the SDI struggle all too well. The online messaging system that Danielle and Arnav mentioned is actually worth trying as a backup - I haven't used it myself yet but it sounds like they've improved response times in 2025. Since you're dealing with a pregnancy claim like several of us here, make sure to double-check that your doctor used the right code (04A) that Arnav mentioned - that could save you from delays down the road. The timing strategies everyone has shared seem to be our best bet for actually reaching a human. Good luck with your 8:07am attempt tomorrow - hopefully you'll have better luck than the rest of us have had so far!
New member here and wow, this thread is exactly what I needed to find! I've been banging my head against the wall trying to reach SDI for the past 4 days about my own disability claim. The automated system just keeps hanging up on me after the "high call volume" message. I'm so grateful everyone shared their specific timing strategies - I had no idea there was actual science behind when to call! I'm going to create a calling schedule based on all the suggestions here: 8:07am sharp, then 10:30-11:15am if that fails, and finally the 3:15-3:20pm afternoon window. It's absolutely ridiculous that we need to strategize like this just to access our benefits, but I'm willing to try anything at this point. Thank you all for being so generous with your hard-earned knowledge - this community is a lifeline when dealing with California's broken systems!
One more important detail: if you've missed several certification periods already, request retroactive certification when you get through to a specialist. You'll need to complete form DE 1475A for each missed certification period. The specialist should be able to help you with this - make sure to emphasize that you were unable to certify due to system limitations during your appeal, not because you forgot or chose not to certify.
I'm in a very similar situation right now - filed my appeal in late August and still waiting for a hearing date. The UI Online system completely locks me out of certification too. I've been trying to call EDD for weeks but can never get through. Reading all these responses is both helpful and terrifying - I had no idea I was supposed to keep certifying during the appeal! I've already missed about 8 weeks of certifications. Does anyone know if there's a limit to how many retroactive certifications they'll allow? I'm worried I've already waited too long to fix this mess.
Don't panic! 8 weeks isn't too bad compared to some horror stories I've heard. From what I understand, there's no strict limit on retroactive certifications as long as you can prove you were unable to certify due to the system blocking you during your appeal. The key is getting documentation from EDD that shows your account was in appeal status and certification was blocked. When you finally get through to a Tier 2 specialist, explain that you only recently learned you needed to keep certifying and that the system prevented you from doing so. They should be able to help you complete all the missed certifications at once using those DE 1475A forms that Fatima mentioned. Just make sure you have all your work search documentation ready for each week you missed!
I'm going through this EXACT same thing right now and finding this thread has been such a relief! Had my eligibility interview 4 days ago, and just like everyone else here, my status changed from "pending review" to "no weeks to certify" with my initial weeks showing as disqualified. I was absolutely convinced they had denied my claim without any notification - the anxiety has been through the roof! But reading all these experiences, especially from people like @Omar Zaki and @Ella Harper who went through the same thing and eventually got approved with retroactive pay, has given me so much hope. What really gets me is how EDD gives you zero explanation for what these status changes actually mean during their review process. Like @Yuki Tanaka said, a simple "your claim is under review, certification temporarily suspended" message would prevent so much panic! Instead we're all here trying to decode their mysterious system together. The waiting is absolutely brutal when you're depending on these benefits for rent and groceries. I keep refreshing my UI Online account hoping something will change, but I'm going to try to follow everyone's advice and wait the full two weeks before calling. Thank you to everyone who shared their stories - knowing this confusing limbo is actually normal makes it so much more bearable. This community is amazing for helping newcomers understand EDD's frustrating process!
@Leila Haddad I m'so glad you found this thread too! I m'actually in the exact same boat - had my interview just 2 days ago and already seeing the dreaded no "weeks to certify status" with my first two weeks stuck as disqualified. "I" was literally googling EDD "disqualified weeks after interview in" a panic when I stumbled across this discussion. It s'honestly mind-blowing how many of us are going through this identical experience right now! The fact that @Omar Zaki, @Ella Harper, and others have shared that their disqualified "weeks" eventually got approved retroactively is keeping me sane. I had no idea this was just part of their normal review process - I thought disqualified meant game over! You re'so right about EDD s'complete lack of communication. Like, would it kill them to add a simple status message explaining Claim "under review - certification temporarily suspended pending determination ?"Instead we re'all here stress-eating and refreshing our accounts every hour trying to figure out what s'happening! I m'going to try my hardest to wait the full 2 weeks like everyone suggests, but the financial stress is real. At least now I know I m'not alone in this confusing limbo - this community has been such a lifeline for understanding that this chaos is actually normal "for" EDD!
I'm literally going through this exact same nightmare right now! Had my eligibility interview yesterday and woke up this morning to see my status had changed from "pending review" to "no weeks to certify" - I immediately started panicking thinking they denied me overnight without any notice. Reading through all these comments has been such a huge relief! I had no idea this was such a common experience. @Omar Zaki and @Ella Harper - thank you so much for sharing that your "disqualified" weeks eventually got approved retroactively. That gives me actual hope instead of just doom-scrolling through my UI Online account every 20 minutes. The lack of clear communication from EDD is absolutely insane. Like @Harper Hill said, a simple "Claim under review - certification temporarily suspended" message would prevent so much unnecessary anxiety! Instead we're all here playing detective trying to figure out if we should panic or be patient. I'm going to follow everyone's advice and try to wait the full 2 weeks before calling, but the financial stress is real when you're counting on those benefits for basic survival. At least now I know this confusing status limbo is apparently "normal" for their review process. Thank you @LunarLegend for asking this question - this thread has been a lifesaver for my mental health right now!
DONT FORGET TO APPEAL IF YOU GET DENIED! A lot of people give up after the first rejection, but many cases get approved on appeal. Keep fighting!
Thanks for starting this thread, Liam! I went through the SDI application process about 6 months ago and it was definitely overwhelming at first. One thing I'd add to the great advice already shared - make sure you're applying for the right program. SDI (State Disability Insurance) is different from SSDI (Social Security Disability). SDI is for short-term disabilities and you need to have paid into the system through payroll deductions. The good news is SDI applications are usually processed faster than federal disability claims. Also, don't be discouraged if you need to provide additional documentation - it's totally normal for them to request more info. You've got this! 💪
Isabella Tucker
Based on everything shared here, I'd recommend you: 1. Apply for the DE 1446W waiver or reduction right away - don't wait for them to start collecting 2. Be prepared for some amount of offset (25% for non-fraud is typical) 3. Contact your local EDD office directly if possible - sometimes in-person visits can get faster results than phone calls 4. Look into local rental assistance programs as a backup plan for your upcoming rent The good news is that they can't take 100% of your benefits unless it was a fraud determination, so you will receive at least some money while this gets sorted out.
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Tyler Lefleur
•Thank you so much for laying it all out like this. I'm going to fill out that form tonight and see if I can get to an office in person this week. Really appreciate everyone's help!
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Owen Jenkins
I went through something similar last year and want to share what I learned. The offset usually starts with your second or third payment, not the first one, so you might get one full payment before they start taking the deduction. Also, if you're really struggling financially, you can ask for a temporary suspension of collections for up to 60 days while you get back on your feet. You'll need to provide proof of financial hardship (like eviction notice, past due utility bills, etc.) but it can give you some breathing room. The key is to be proactive and contact them BEFORE they start taking money out, not after. Good luck!
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Saanvi Krishnaswami
•@Owen Jenkins This is exactly the kind of detailed info I needed! I didn t'realize there might be a grace period before they start the offset - that first full payment could really help with my rent situation. The 60-day temporary suspension sounds like a lifesaver too. Do you remember if they required specific types of documentation for the hardship proof, or would things like past due utility bills and a lease showing upcoming rent be sufficient? Also, did you have to reapply for the suspension after the 60 days or does it automatically convert to a regular payment plan? Thanks so much for sharing your experience!
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Sophia Clark
•@Owen Jenkins This is incredibly helpful - I m'the original poster and I had no idea about that temporary suspension option! That 60-day breathing room could make all the difference for me right now. Quick question - when you applied for the temporary suspension, did you need to show that you had exhausted other options first, or were they pretty understanding about the immediate financial hardship? I m'wondering if I should mention that I have rent due in 2 weeks when I contact them. Also, did the temporary suspension affect your ability to continue receiving the reduced benefits after the 60 days, or did it just delay when the offset would start? Thanks so much for this info - you may have just saved me from becoming homeless!
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