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WAIT the letter is supposed to come with login info??? I got my CalJOBS letter last month and it just told me to register but didn't include any account information at all. Should I be worried? Now I'm confused if I did it wrong...
To directly answer your question: No, EDD will not penalize you for creating your own CalJOBS account instead of using their pre-generated one. The important requirement is that you're registered in the system and documenting your work search activities. If you're concerned, you can always mention this during your next certification by adding a note explaining that you had to create a new account due to technical issues with the pre-generated credentials. But honestly, it's not necessary - thousands of claimants create their own accounts. Just make sure you're using the same information (name, SSN, contact details) that's on your EDD claim, and the systems will eventually reconcile your records.
Update for anyone dealing with access code issues: EDD has actually created a new dedicated phone line specifically for UI Online access problems as of February 2025. The number is 1-866-401-2849 and they're open Monday-Friday, 8am-5pm. They can help with access codes, password resets, and account recovery. I just learned about this from an EDD representative I spoke to last week, and it seems to be less overwhelmed than the main line. Might be worth a try!
THANK YOU!! I just called this number and actually got through after only 15 minutes on hold! The rep was able to verify my identity and generate a new access code that worked immediately. I can finally see my claim status now. This specialized number was the key - I wish I'd known about it days ago. For anyone else struggling with access codes or login issues, definitely try this number first!
i had a friend who went thru this last month and she said what worked was calling EXACTLY at 8:01am not 8:00 because everyone tries right at opening. also she said try the 2511 number which sometimes has different people answering
December 1st is probably your benefit year end date. I went through this last year. You HAVE to keep certifying even with 0 balance to maintain your claim. When Dec 1 comes, you'll need to file a completely new claim - it's not automatic. There will be a link in your UI Online account to file a new claim. Just be prepared for a 2-3 week gap in payments while they process your new claim.
EDD IS JUST TRYING TO TRICK PEOPLE!!! They make you certify even though they know your balance is ZERO and you won't get paid! Then when you don't certify because what's the point, they use it against you later when you try to reapply! It's all a TRAP to reduce their payment obligations. The whole system is designed to be confusing on purpose!!
While the system can certainly be frustrating, there's actually a logical reason for continuing certification even with a zero balance. It's not a trick - it's how they maintain records of ongoing eligibility. If they didn't have you certify, they'd have no official record of whether you remained unemployed, found work, or stopped looking for work during that period.
When this happened to me last year I just applied for UI and didn't bother with SDI even though I was sick for a while. Was that wrong? Now I'm wondering if I should have gotten more money...
Yes, you potentially left money on the table. SDI typically pays a higher benefit rate than UI (approximately 60-70% of your wages vs. UI's lower percentage). Plus, SDI doesn't require you to be able and available for work or to look for work during your illness, which UI does. For future reference, always apply for the appropriate program based on your specific situation.
Update: I called my doctor and they're filling out the SDI form today. I also started my UI application for the reduced hours period before I got sick. Thanks everyone for the help! I'll update again once I know if everything got approved.
I miss the BoA app sooo much!! Anyone else notice that the Money Network card doesn't work at some stores?? My card got declined at Target last week even though I had plenty of money on it! So embarrassing 😩
Just wanted to jump in and say I had this EXACT same issue two months ago and what worked for me was persistent calling between 10:30-11:30am. For some reason that seemed to be when their call volume dipped a bit. I got through after about 12 tries one Wednesday morning around 10:45. The rep fixed my mistake in like 2 minutes and my payment switched from pending to paid that night. Just keep trying different times - there's definitely a sweet spot when it's easier to get through!
UPDATE: I finally got through!!! Used Claimyr this morning after failing again with regular calling. Got connected to an EDD rep in about 35 minutes. The agent was super nice and fixed my certification answer while I was on the phone. She said it was a common mistake and took less than 5 minutes to correct. My payment already switched from pending to paid! Thanks everyone for your suggestions - this community seriously saved me!
whatever u do DONT stop certifying!!! my friend stopped certifying while waiting for appeal and then when she won they wouldnt pay her for those weeks even tho she was eligible
Just to clarify some misinformation I'm seeing: appeals in California are handled by the California Unemployment Insurance Appeals Board (CUIAB), not EDD directly. They are separate entities. When you call EDD, they often can't give you detailed information about your appeal status. The correct appeals board number is 1-800-400-9061. They should be able to tell you if your appeal was received and what stage it's in. Also, while waiting times are long, the good news is that caregiver absences for ill family members are protected under California law when properly communicated to employers. With your text message evidence, you have a strong case. Just be prepared to clearly explain the timeline of events at your hearing.
Thank you for the correct number! I'll try calling them tomorrow morning. That makes me feel better about my chances with the text messages. Do you know if the hearing will be in person or over the phone?
Most hearings are currently being conducted by phone due to the backlog, though you can request an in-person hearing if you prefer. Phone hearings actually move faster in the schedule. When you do get your hearing notice, it will come with instructions for submitting additional evidence. Make sure to submit everything at least 10 days before the hearing date.
So happy it worked for you! Fingers crossed your payment processes quickly. Mine took about 16 hours to go from pending to paid.
I'm confused about something... I just got into the system but it's asking me about "employment search" requirements but I thought I was exempt because I'm on a temporary layoff with a return date? Do I still need to list 3 job contacts with the new system or does the temporary layoff exemption still apply? I don't want to mess this up and get disqualified when I'm supposed to go back to work in 3 weeks. The instructions are so unclear!!
If you have a definite return-to-work date within 8 weeks of your layoff, you should select "Yes" when asked if you're exempt from work search requirements. The next screen will ask for the reason - select "I am temporarily laid off with a definite return date" and enter your expected return date. The new system requires you to provide this information each certification period, unlike the old system which carried over your exemption status. This is one of the "improvements" in the upgrade that's causing confusion.
@OP - Since you confirmed you received that phishing call and shared the verification code, make sure to document that in your police report. That significantly strengthens your case with Money Network since it proves the fraud wasn't due to carelessness with your card. Be sure to mention the exact date of the call if you remember it. Also, call EDD at 8:01am and specifically request to speak with the "Identity Theft and Fraud Department." Mention you were the victim of an EDD phishing scam and need an emergency payment while Money Network investigates.
@OP - I know several people mentioned calling EDD at 8:01am, but honestly, that trick doesn't always work anymore because EVERYONE tries it. That's why I ended up using Claimyr - couldn't get through on my own after trying for days with the early morning trick. Just wanted to give you a realistic expectation so you're not discouraged if the 8:01 method doesn't work.
Update for everyone: Finally got through to EDD! After 2 hours on hold, they said they can issue an emergency payment but I need to submit the police report first. The Money Network investigation could take 30+ days but EDD said they'll help in the meantime. Filing police report today and submitting everything tomorrow. Thank you all for your help and advice through this nightmare!
Giovanni Rossi
anyone know if you have to do these RESEA things if you get a part time job? i got one but still get some benefits and im scared of getting cut off
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CosmicCaptain
•Yes, you still need to attend RESEA appointments even if you're partially employed. As long as you're receiving any UI benefits, you're subject to all the same requirements including RESEA attendance, work search, and certifications. Make sure to report your part-time income when you certify.
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Andre Laurent
UPDATE: I was able to get through to EDD this morning! The rep said that since it was my first missed appointment, they can actually reschedule it rather than making me go through the whole appeal process. I have a new RESEA appointment next Tuesday, and she said my benefits should resume after I attend that appointment. What a relief! Thanks everyone for your help and advice.
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Jamal Brown
•That's great news! Thanks for updating us. This is actually a good reminder that sometimes the fastest solution is getting through to a live person who can help, rather than waiting for the formal appeal process. Make sure you attend the new appointment and keep all documentation just in case.
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AstroAce
•So happy for you!!! Make sure you set like 5 alarms for that appointment lol
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