California Unemployment

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Ask the community...

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I just went through this exact same issue last week! Error E 324 was driving me absolutely crazy. What finally worked for me was a combination of several things mentioned here: I used incognito mode, made sure to format my driver's license number with NO spaces or dashes (this was key!), disabled all my browser extensions including ad blockers, and tried it super early in the morning around 5:30 AM when the servers weren't overloaded. Also make sure your address exactly matches what's on your license - even apartment vs apt can mess it up. The EDD system is incredibly finicky but don't lose hope! It took me about 6 tries with different approaches before I finally got through. Hang in there and keep trying different combinations of these fixes! 💪

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Thanks for sharing your success story! It's really encouraging to hear that persistence pays off with this Error E 324 issue. I'm currently stuck on the same problem and your tip about the address formatting is something I haven't seen mentioned before - that could totally be my issue since I think I wrote "Apartment" instead of "Apt" on my application. Going to try your 5:30 AM approach too since it sounds like server load is definitely a factor. Six tries sounds exhausting but if that's what it takes, I'm ready to keep at it! Really appreciate you taking the time to share the exact combination that worked for you. This community support is honestly keeping me sane through this whole EDD nightmare! 🙏

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I'm currently stuck with this exact same Error E 324 issue and reading through everyone's solutions has been incredibly helpful! I've been trying for days to get my disability application through and was starting to panic. Going to try the combination approach that seems to work for most people - incognito mode, early morning timing (maybe 6 AM), clean formatting with no spaces/dashes in the license number, and disabling my VPN and ad blockers. Also need to double-check that my address formatting matches exactly what's on my license. It's frustrating that we have to jump through all these hoops just to access benefits we're entitled to, but at least there's hope with all these success stories! Will definitely check my spam folder for old EDD account numbers too. Thanks to everyone for sharing their experiences - this thread is a lifeline! 🙏

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I'm in the exact same boat right now! Just started trying to file my disability claim yesterday and immediately hit the Error E 324 wall. It's so reassuring to see all these success stories though - gives me hope that there's actually a way through this mess. I'm definitely going to try the combination approach you mentioned. Quick question for everyone who got through it - did you have to re-enter all your info from scratch each time you tried, or were you able to pick up where you left off? Also wondering if anyone knows how long the EDD system "remembers" a failed attempt before you can try again. Thanks for putting together such a comprehensive list of things to try - saving this thread for reference! 🤞

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One more important tip: during the interview, if you don't understand a question, ask for clarification. Sometimes the interviewer's questions can be confusing or seem like they're fishing for something. It's perfectly okay to say, "I want to make sure I understand your question correctly, are you asking..." This prevents misunderstandings that could affect your claim. Also, remember that the interview is being recorded, so take your time to think before answering. There's no rush, and thoughtful answers are better than hasty ones you might regret.

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Thank you for this additional advice! I tend to get nervous and talk too much when I'm anxious, so I'll remember to pause and think before answering. I'll definitely ask for clarification if anything seems unclear.

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Just checking in - how did your interview go? Did they ask about the PIP?

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The interview went better than expected! The interviewer was professional and mainly focused on the reason for separation. I stuck with "business decision" as the official reason, and when asked if there were any performance issues, I mentioned the PIP but emphasized that I had successfully completed it a month before termination. She seemed satisfied with that explanation. Now I'm just waiting for their decision, which she said should come within 7-10 days. Thanks everyone for all your helpful advice!

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That's great news! Sounds like you handled it perfectly by being honest but strategic. The fact that you successfully completed the PIP really does show you weren't terminated for misconduct. Keeping my fingers crossed that you get approved quickly - 7-10 days isn't too bad compared to some of the horror stories I've heard about EDD processing times. Thanks for updating us!

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One more important thing - when reporting income, you report earnings in the week you WORKED, not when you got paid. So if you work Monday-Sunday but don't get the paycheck until the following Friday, you still report those earnings for the week you actually performed the work. This trips up a lot of people!

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Oh that's a good point! I wouldn't have known that. I'll make sure to track my hours each week carefully then. Thanks for all the help everyone! Going to certify for all weeks from now on and report my work hours correctly.

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Just want to add - make sure you're also reporting your earnings as GROSS income (before taxes and deductions), not your take-home pay. I made that mistake early on and it created a mess when EDD cross-referenced with employer wage reports later. They want to know what you actually earned, not what hit your bank account after taxes were taken out. Also keep good records of your hours and pay stubs in case they ever audit your certifications!

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This is really important info! I've been wondering about the gross vs net income thing. Quick question - do tips count as part of the gross income I need to report? I sometimes get cash tips at my part-time job and wasn't sure if those needed to be included when I certify.

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I just went through this exact situation about 6 months ago! Here's what I learned from navigating the EDD claim with pending severance negotiations: **File your claim TODAY - don't wait!** I made the mistake of hesitating for a few days thinking I needed all the details first, but that just cost me benefits I was entitled to. When I filed, I checked "yes" for expected severance and wrote in the additional comments: "Severance package currently under legal negotiation - amount and timeline TBD, will report immediately upon determination." My negotiations ended up taking 9 weeks through my attorney, but my UI claim processed normally and I received benefits the whole time. I just continued my bi-weekly certifications, answering "no" to income questions until I actually received the severance payment. **Key tips that saved me:** - Screenshot every page of your application showing you disclosed pending severance - Keep detailed notes of what you report in each bi-weekly certification - Call EDD immediately when your severance is finalized (don't try to figure out the online reporting on your own) When my severance finally came through, I called EDD and the rep said this is super common. They allocated my 6 weeks of severance pay to the first 6 weeks after my termination date, so I owed back some benefits for those weeks. But they automatically set up a payment plan with no penalties since I reported it promptly. The system is actually designed for exactly this situation - don't let the uncertainty keep you from filing and getting the benefits you're entitled to while lawyers work out the details!

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This is incredibly helpful - thank you for such a detailed breakdown! Your timeline and specific tips are exactly what I needed to see. I love that you included the exact wording you used about "severance package currently under legal negotiation" - I'm definitely going to use something similar when I file today. It's so reassuring to hear that the EDD rep told you this situation is super common and that they have established procedures for handling it. Your point about screenshotting everything and keeping detailed notes is smart too. I was worried about the complexity of reporting severance retroactively, but it sounds like the phone call approach worked well for you. Thanks for sharing such practical advice from someone who's been through the exact same process!

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I'm in this exact same situation right now - just got laid off yesterday and my attorney is handling severance negotiations too! After reading through everyone's experiences here, I'm feeling much more confident about how to proceed. The overwhelming consensus seems to be: FILE IMMEDIATELY and don't wait for negotiations to finish. I was initially worried about not having all the details, but it's clear from multiple people's stories that EDD is actually set up to handle this common scenario. My plan based on all the advice here: 1. File my claim today and clearly indicate severance is pending legal negotiations 2. Keep detailed documentation of everything (screenshots, certification notes, etc.) 3. Continue bi-weekly certifications normally until I actually receive severance 4. Call EDD immediately when the amount is finalized to report it properly What really stands out to me is how many people mentioned that EDD reps said "this happens all the time" and were understanding about the situation. It's reassuring to know the system can handle uncertainty around severance timing. One quick question for those who've been through this - when you eventually called EDD to report your final severance amount, roughly how long did you have to wait on hold? I'm trying to mentally prepare for that phone call when the time comes. Thanks everyone for sharing such detailed experiences - this thread has been infinitely more helpful than anything on EDD's website!

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Hey Miguel! I went through this exact situation about a year ago and your plan sounds perfect. Regarding the wait times when calling EDD - honestly, it varied wildly for me. Sometimes I got through in 30 minutes, other times it was 2+ hours. My advice is to call first thing in the morning (right when they open) and be prepared to wait. I actually used that Claimyr service someone mentioned earlier in this thread for one of my calls and it was SO much faster - got connected in like 15 minutes versus the hours I'd been waiting on my own. Worth considering if you hit long wait times when your severance gets finalized. The actual conversation with the rep was super quick once I got through - maybe 10 minutes to report everything. You're definitely doing the right thing by filing today!

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Is anyone else TIRED of how complicated EDD makes everything?!?! Why can't they just have CLEAR guidelines about what counts as income? I swear they deliberately make it confusing so they can catch people making honest mistakes and then hit them with overpayments and penalties. I've been on UI twice in the past 3 years and both times had issues with their stupid system. It's like they're looking for reasons to deny benefits we EARNED.

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fr its like they want us to mess up so they can say we commited fraud or somethin

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Just to follow up on this thread with accurate information: 1. Settlement payments for wages (W2 portion) must be reported to EDD in the week received 2. Non-wage settlements (1099 portion) typically don't need to be reported 3. It's normal for your payment to go to pending when you report this kind of income 4. Keep all documentation for at least 3 years (settlement letter, payment stub, tax forms) 5. If your payment gets stuck in pending, you'll need to speak with a representative The most important thing is honest reporting - the temporary delay from reporting correctly is much better than dealing with an overpayment or potential disqualification later.

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I reported the W2 portion on my certification yesterday, and sure enough, my payment status is now showing as pending. Going to try calling again today. Thanks for all the advice everyone!

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