Update: Finally got through today! For anyone dealing with this same issue, here's what worked for me: 1. Fixed my phone number in UI Online (had a typo) 2. Called right when they opened at 8am 3. When I finally got through the queue (still took 45 mins), I got the verification code texted to me 4. Entered the code and actually spoke to someone! The rep told me there was a flag on my claim because my employer submitted some conflicting information. They're going to contact my employer to verify my leave dates and should have my payments processed within 5-7 days. Still a ridiculously inefficient system, but at least I'm making progress now. Thanks for all the advice everyone!

Wow, thanks for the detailed update! This is super helpful. I've been struggling with the same verification code issue for my UI claim. I'm definitely going to check my contact info in UI Online tonight and try calling right at 8am tomorrow. It's encouraging to hear that you actually got through and resolved your issue. The fact that it was an employer documentation problem makes sense - seems like a lot of these "pending" claims are just waiting for some kind of verification or correction that could be handled much more efficiently. Fingers crossed I have similar luck!

One additional thing to remember - you still need to meet the work search requirements for each week you certify, even during weeks when you have no assignments from this employer. Make sure you're doing and documenting your work search activities (applying to jobs, networking, etc.) so you don't run into eligibility issues later.

I work in a similar irregular W2 situation and want to add something important - make sure you understand how your employer handles your status during gaps between assignments. Some companies automatically terminate employees after X days of no work, while others keep you active indefinitely. I learned this the hard way when my employer told EDD I was "separated" even though I thought I was just waiting for my next assignment. Now I always confirm with my supervisor before each certification period whether I'm still considered an active employee or not. It's worth that awkward conversation to avoid potential overpayment issues later!

To answer your follow-up question about evidence: Yes, you should submit copies of all your evidence to the Appeals Board before your hearing. The notice you received should include instructions on how to do this. Generally, you can email, fax, or mail copies of your documents. Make sure you also have copies for yourself to reference during the call. Judges typically receive decisions within 7-14 days, though some complex cases might take longer. You'll receive the written decision in the mail. As for needing a lawyer - most people represent themselves successfully in these hearings. The process is designed to be accessible without legal representation. However, if your case involves complex legal issues or significant backpay amounts, you might consider at least consulting with an employment attorney.

I went through this exact situation about 6 months ago! My employer claimed misconduct but didn't show up to the hearing. The judge still asked me detailed questions about my separation and wanted to see my documentation, but without my employer there to challenge my testimony, it definitely made things easier. One thing I wish I'd known beforehand - the judge will ask you specific questions like "What was the exact reason given for your termination?" and "Do you have any documentation supporting your claim?" So practice giving clear, factual answers without rambling. Also, make sure you understand the difference between being "laid off due to restructuring" versus being "terminated for misconduct" - the judge will want you to explain this clearly. Since you have that termination letter mentioning restructuring, you're in a good position! The whole process was way less scary than I expected. Just stay calm, be honest, and stick to the facts. You've got this!

Quick update for those following this thread - I just checked the EDD website and they've posted updated guidelines for constructive discharge cases. As of January 2025, they explicitly state that a reduction of hours resulting in 25% or greater loss of wages is presumed to be good cause for voluntary quit IF the reduction is indefinite/permanent. This strengthens your case if your hours were cut that significantly. Make sure to cite this in your appeal letter and during your hearing!

I went through a similar appeal in 2023 and won without an attorney, but I'll be honest - it was stressful and took a lot of preparation. Based on what you've described (38 hours cut to 15-18), you definitely meet that 25% wage reduction threshold that @Chloe Robinson mentioned. Here's what made the difference in my case: I created a detailed timeline with exact dates, kept screenshots of my work schedule changes, and had my final paycheck showing the dramatic reduction. The judge asked very specific questions about whether I tried to get more hours elsewhere in the company and if the reduction was supposed to be temporary. One thing that really helped was that I found the specific EDD regulation (Section 1256-3 of Title 22) that defines "good cause" for voluntary leaving. Having that legal reference made me sound more prepared. If you do decide to represent yourself, practice explaining your situation out loud beforehand. The hearing felt less intimidating than I expected, but being able to clearly tell your story without rambling is key. Good luck!

I went through this same nightmare a few months ago! What finally worked for me was going to a local EDD office in person. I know it's a pain, but they were able to help me get through the identity verification on the spot. You can also try uploading your documents during off-peak hours (like early morning or late evening) when the system isn't as overloaded. The whole process is incredibly frustrating, but hang in there - you'll get through it!

I just went through this last week! One thing that really helped me was making sure my photos were taken against a plain background with good lighting. Also, try clearing your browser cache and cookies before attempting again - sometimes the system gets glitchy if you've tried multiple times. If you're still having issues, you might want to try the ID.me verification option if it's available in your area. It's a bit more involved but tends to work better than the standard upload process. Don't give up - I know it's super frustrating but you'll get through it!