PFL claim submitted a month ago, no updates. Part D sent 8/5. What to do?

I found a way to solve PFL claim delay issues, watch this: https://www.youtube.com/watch?v=JMMyvcm-kFw

Ugh, I feel ya. The PFL system is such a mess rn. I waited like 6 weeks before I heard anything back on my claim. It's frustrating af but sadly pretty normal. Hang in there!

Here's what you need to do: 1. Call them ASAP. The number is on their website. 2. When you call, have your claim number ready. 3. Be polite but firm. Ask for a status update and if they need any additional info. 4. If they say it's still processing, ask for an estimated completion date. 5. Keep a record of who you talked to and what they said. 6. If they say they're missing info, ask them to specify exactly what they need and how to submit it. 7. Follow up with an email summarizing your call (if possible). 8. If you don't hear back within their estimated timeframe, call again. Remember, squeaky wheel gets the grease. Don't be afraid to advocate for yourself!

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. (https://www.claimyr.com

have u checked ur online account? sometimes they update stuff there b4 sending any notifications

This happened to me last year. Turns out they were missing some info from my employer. Might be worth checking if your work submitted everything correctly on their end.

Pro tip: if you can't get through on the phone, try reaching out on Twitter. Sometimes their social media team is more responsive than customer service. 🤷‍♂️

Anyone else notice that PFL claims seem to be taking way longer since COVID? I swear the whole system is held together with duct tape and prayers at this point.