ID.me duplicate accounts blocking my PFL claim - urgent help needed!

same thing happened to my sister last yr. she had to call ID.me directly, EDD cant fix it for u. took her like 3 days to get it sorted

I dealt with this exact issue when filing for my PFL claim after my twins were born! You need to contact ID.me support directly through their help portal. Go to help.id.me and submit a ticket specifically about duplicate accounts. Make sure you have both email addresses and phone numbers associated with each account ready. In my case, they were able to merge the accounts within 48 hours, but I had to verify which account I wanted to keep. Choose the one that's already linked to your EDD profile if possible. Once merged, you'll need to log back into your EDD account and it should resolve the issue with your PFL application.

DONT try to delete both accounts and start over!!!! I did that and it created MORE problems with my PFL claim, had to wait almost a month to get paid. Just FYI the ID.me support takes FOREVER to respond sometimes. I had to wait 4 days just to get an initial response and then another 3 days to get the accounts actually merged. Meanwhile my baby was already 2 months old and we were behind on rent. The whole system is RIDICULOUS.

If you need to get through to an EDD agent faster, try Claimyr. I was in the exact same situation with ID.me issues for my maternity leave transition to baby bonding. Used their service and got connected to an EDD rep in about 20 minutes instead of spending days trying. They were able to put notes in my account while I waited for ID.me to fix the duplicate accounts. You can see how it works at https://youtu.be/DOLxZQb92wM?si=6N1iCQ3a8Cdb2Ay5 or just go to claimyr.com. Honestly worth it when you're sleep deprived with a newborn!

I actually work in tech (not for ID.me) but have some experience with identity verification systems. Here's what's happening: ID.me uses your SSN, phone, and email to create unique user profiles. When you have duplicates, their fraud detection gets triggered. Beyond submitting a ticket, if you want to potentially speed things up: 1. Try logging into both accounts and making sure your personal info is IDENTICAL (name format, address, etc.) 2. In your help ticket, specifically request account MERGING not deletion 3. Mention this is blocking a time-sensitive PFL benefit Also important - once it's fixed, clear your browser cache completely before logging back into EDD's system.

Just updating to let everyone know that I got this resolved! It took 4 days total - 2 days for ID.me to respond and 2 more to complete the account merge. I used Claimyr to get through to EDD (took about 25 mins to connect) and explained the situation. They put a note on my account and told me to call back once the ID.me issue was fixed. After ID.me merged my accounts, I called EDD again and they were able to push my PFL claim through. Payment is being deposited tomorrow! Thanks everyone for your help with this stressful situation.

Oh wow, reading through all these experiences is both helpful and terrifying! I'm 8 months pregnant and planning to apply for PFL in a few weeks. I'm pretty sure I have multiple ID.me accounts from different job applications over the years. Should I try to sort this out BEFORE I apply for PFL, or wait until it becomes a problem? It sounds like being proactive might save me a lot of headache later, especially with a newborn!