EDD PFL login issues after update - can I create new account with different email?

omg same!!! its been a nightmare since that stupid update. i tried 3 different browsers and nothing works. customer service is useless too

DO NOT create a new account with a different email! This will definitely cause problems with your claim and potentially flag you for investigation. Each SSN should only have one associated EDD account. Instead, you need to do a complete account recovery: 1) Clear ALL browser cookies and cache first 2) Use the "Forgot User ID" option instead of password reset 3) When you get your User ID, THEN do the password reset 4) Make sure your password has at least one special character, uppercase letter, and number If that doesn't work, you have to call EDD directly to have them manually reset your account. The online system has been glitchy since the update.

When I had my first baby in 2020, I had the exact same issue with the EDD website. I ended up having to call like 37 times before getting through. Then when I had my second baby last year, they had just done another update and I got locked out again!! The trick is you have to call exactly at 8:01am when they first open. Even one minute later and you'll get the "too many callers" message.

A lot of people are struggling with the login issues after the update. I was in the same situation last week and spent hours trying to get through on the phone with no luck. Then I found this service called Claimyr that got me connected to an EDD rep in under 25 minutes - they basically call EDD for you and then call you when they have an agent on the line. Totally worth it when you're running out of time before your due date. You can see how it works here: https://youtu.be/DOLxZQb92wM?si=6N1iCQ3a8Cdb2Ay5 and their website is claimyr.com. The EDD agent I spoke with was able to reset my account access right away once I got through.

Don't create a new account!!! I did that exact thing back in January and it was a NIGHTMARE. They flagged my claim for fraud investigation and froze ALL my benefits for 6 weeks while they sorted it out. I had to upload my ID and birth certificate and wait for a phone interview to explain why I had two accounts. And to make it all worse, when they finally restored my access, I was back in my original account anyway - the new one got deleted. NOT WORTH IT.

I had a similar problem after the system update in February. What finally worked for me: 1. I had to use Microsoft Edge browser specifically (Chrome and Firefox both failed) 2. I had to disconnect from my home WiFi and use my phone's hotspot instead 3. I had to enter my birthdate in MM/DD/YYYY format even though the form said DD/MM/YYYY It's ridiculous that these workarounds are necessary, but the EDD system is incredibly finicky. Worth trying before you spend hours on the phone!

btw i had my baby 3 months ago and the transition from SDI pregnancy disability to PFL baby bonding was another nightmare with the website... make sure you file the baby bonding claim the day after your pregnancy disability ends or you might have a gap in payments like i did!!

I'm so glad you got it working with Microsoft Edge! I've been lurking here for a while and this EDD login nightmare seems to be affecting so many people. I'm expecting my first baby in June and honestly these stories have me terrified about dealing with EDD when the time comes. Quick question - for those who successfully got through, did you notice any issues with claim status updates or payment delays after the system update? I keep hearing mixed things about whether the backend issues are affecting actual benefit processing or just the login portal. Also @Keith Davidson thanks for the heads up about the SDI to PFL transition timing! That's exactly the kind of detail they don't tell you anywhere official but could save weeks of headaches.