I feel your pain! Just went through this exact situation last month. Here's what worked for me: I actually had success with the Assembly member's office constituent services - they have a direct line to EDD and can often resolve account issues within a few days. You can find your Assembly member at findyourrep.legislature.ca.gov and call their local office. They helped me get my online access restored without having to drive anywhere. That said, if you do decide to go to Fresno, definitely bring everything everyone mentioned above, plus any emails or confirmation numbers from previous attempts to file. The staff there are actually pretty helpful with account access issues even if they can't process the PFL claim directly. Also try going on a Wednesday or Thursday - seems less crowded than Mondays/Fridays from what I've heard. Good luck mama, you'll get through this!

I'm so sorry you're going through this! I went through a similar nightmare with my PFL claim last year. One thing that really helped me was contacting my state senator's office (not just Assembly member) - they have caseworkers specifically for EDD issues and can often get things resolved faster than the Assembly offices since they handle fewer cases. You can find yours at senate.ca.gov. Also, before you make the drive, try the EDD's live chat feature during off-peak hours (like 7-8am or after 4pm) - it's hidden on their website but sometimes connects you faster than the phone lines. If you do end up going to Fresno, definitely bring your phone with screenshots of all the error messages you're getting, plus any confirmation emails from when you first tried to file. They can use those to look up what's blocking your account. The wait is brutal but the staff there can usually fix login issues same-day. You've got this mama! 💪

Just wanted to add a quick update to this thread for anyone finding it later - the EDD has actually updated their policies regarding out-of-state medical providers for PFL caregiving claims as of March 2025. They're supposed to have a more streamlined verification process now, but it's clearly not working well yet. For caregiving claims with out-of-state providers, make sure you submit: 1. The regular DE-2501F form completed by the out-of-state doctor 2. A copy of the doctor's state medical license 3. The medical facility's contact information including the main phone number (not just the doctor's direct line) This helps EDD verify credentials more quickly. And remember that hospice documentation is considered priority evidence for PFL caregiving claims.

I'm so sorry for your loss and the additional stress EDD is putting you through during this difficult time. Reading through this thread, it's clear that the lack of transparency in PFL caregiving appeals is a widespread issue that needs to be addressed. I went through something similar when my grandmother was in her final days in Arizona. The complete information blackout from EDD during the appeal process is absolutely maddening, especially when you're already dealing with grief and financial pressure from taking unpaid leave. Based on what others have shared here, it sounds like you're on the right track with having multiple medical sources documented. The hospice documentation should carry significant weight in your appeal. I'd definitely recommend following up on the suggestion to include a copy of the doctor's medical license if you haven't already - that seems to help speed up their verification process. One thing that helped me was keeping a detailed log of every call I made to EDD, including dates, times, and what each representative told me. This became crucial when I finally got through to someone who could actually help, as I could reference specific previous conversations and show the timeline of my attempts to get information. Hang in there - from what I'm reading, most of these out-of-state provider appeals do eventually get approved, it just takes way longer than it should. The system is clearly broken when it comes to caregiving claims compared to bonding claims.

Hey OP, just a heads up - I had a similar issue last year and it turned out there was a system-wide update happening. It took about a week for everything to show up correctly. Might be worth waiting a few days before you panic. Good luck!

Oh no, this is so frustrating! 😤 I'm actually going through the exact same thing right now - submitted my PFL application last week and it's nowhere to be found on the website even though I have the confirmation number. It's like it vanished into thin air! I've been checking obsessively every day hoping it'll magically appear. At least I'm not the only one dealing with this mess. The EDD system really needs a major overhaul. Hope we both get this sorted out soon! 🤞

I found a way to solve PFL application submission issues, watch this: https://www.youtube.com/watch?v=1Mkwip-QCNA

If you didn't get a confirmation number on the confirmation page then it's likely something has gone wrong. I doubt it's IP-related (could be with their new updates, but that seems too sophisticated for the EDD). They still are ironing out all the bugs with their new myEDD portal. Also, my claim was stuck in pending for three months due to a technical glitch. When I used Claimyr to call them, I got transfered to a tech specialist and got it fixed that way.

guys i'm in the same boat...its been 3 weeks since my claim was 'processed' and still nothing 😭 what should i do??

Pro tip: if you're really in a bind, reach out to your local state representative's office. They often have liaisons who can help push things along with PFL claims. Worked for me when I was stuck in limbo for weeks!