System Exception Error When Accessing Account - Any Solutions?

Ugh, I've been dealing with the same issue for days now! It's so frustrating. Have you tried clearing your browser cache and cookies? That sometimes helps with these weird glitches.

I had this problem last month. It turned out to be a server-side issue on their end. I just waited it out for a couple of days and then it magically started working again. Super annoying tho!

Have you tried using a different browser or device? Sometimes these errors can be browser-specific. Also, make sure your system time is set correctly - I've seen that cause weird issues before.

Guys, I found a way to actually get someone on the phone about this! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Check out this video for more info: https://youtu.be/1X-mEsLtbmQ

Here's what I've learned about this error after dealing with it multiple times: 1. It's usually a temporary issue on their end. Give it a few hours or try again the next day. 2. If it persists, try these steps: - Clear your browser cache and cookies - Use a different browser or device - Check your internet connection - Make sure your system time is correct 3. If none of that works, it might be an account-specific problem. You'll need to contact customer support. 4. Keep a record of when you see this error. If it happens frequently, report it to them. 5. Sometimes, using incognito/private browsing mode can help. Hope this helps someone! Let me know if you have any questions.

am i the only 1 who thinks its crazy we have to jump through all these hoops just to access our own accounts? the whole system needs an overhaul smh

Has anyone tried contacting them on social media? Sometimes that gets a faster response than calling or emailing.

I'm in the same boat. been trying to access my account for a week now. this is getting rediculous!

I've been having this exact same error for the past 3 days! It's so frustrating because I need to check my claim status urgently. I tried most of the suggestions here - cleared cache, tried different browsers (Chrome, Safari, Firefox), even tried on my phone and tablet. Nothing works! The error message is identical to what you described. I'm starting to think it might be an issue with certain accounts or maybe they're doing some kind of system maintenance? Has anyone found a definitive solution yet?

I've been dealing with this same error for about 5 days now! It's incredibly frustrating because I have time-sensitive disability paperwork that needs to be submitted. I've tried everything mentioned here - different browsers, clearing cache, incognito mode, different devices, even checked my system time. Nothing works! The error message is exactly the same. I'm starting to wonder if this is affecting people with certain types of accounts or claims? Has anyone noticed any patterns? Like are we all disability claimants or is this happening across all EDD services? I'm definitely going to try calling them but based on what others are saying, it sounds like a nightmare to get through.

I'm experiencing the exact same issue! Been getting that "system exception" error for about 3 days now. It's really concerning because I have important disability documentation that needs to be submitted by the end of this week. I've tried all the basic troubleshooting - different browsers, clearing cache, using my phone instead of computer, etc. Nothing works. What's really worrying me is that this seems to be affecting a lot of disability claimants specifically based on what I'm reading here. Is this some kind of targeted system issue? I can't afford to miss deadlines because of their technical problems. Has anyone had any success reaching them through their technical support line? I'm wondering if we should start documenting these issues in case we need to prove we couldn't access the system due to their errors. This is seriously stressing me out! 😰

I've been dealing with this exact same error for about 6 days now and it's driving me absolutely insane! Like many others here, I'm a disability claimant with urgent paperwork deadlines looming. I've tried literally everything mentioned in this thread - multiple browsers, clearing cache, different devices, incognito mode, checking system time, you name it. Nothing works! What really gets me is that this seems to be disproportionately affecting disability claimants. That's not a coincidence. I'm starting to think there might be a specific issue with the disability portal or certain account types. I'm documenting everything with timestamps and screenshots in case I need to appeal any missed deadlines later. Has anyone tried reaching out to a disability advocacy organization about this? Maybe if we band together and make this a bigger issue, they'll actually prioritize fixing it instead of leaving us all hanging. This system is supposed to help people who are already struggling, not make our lives harder! 😡

I've been experiencing this exact same "system exception" error for the past week! Like many others here, I'm also a disability claimant with time-sensitive documentation that needs to be submitted. It's really concerning that this seems to be predominantly affecting disability accounts - that can't be a coincidence. I've tried all the standard troubleshooting (multiple browsers, clearing cache, different devices, incognito mode) with no luck. What's particularly frustrating is that I can't even get through to customer service to report the issue or get an estimated timeline for resolution. I'm keeping detailed records of every attempt with timestamps and screenshots, and I'd encourage everyone else to do the same. If this causes us to miss important deadlines through no fault of our own, we'll need that documentation for appeals. Has anyone considered filing a complaint with the California Department of Fair Employment and Housing or reaching out to disability advocacy groups? This feels like a systematic issue that's disproportionately impacting people who rely on these services for their basic needs. We shouldn't have to jump through hoops or pay third-party services just to access our own accounts! 😤

I'm a newcomer here but I've been lurking and reading through everyone's experiences - I'm dealing with the exact same "system exception" error for the past 2 days! I'm also a disability claimant and it's really alarming to see how many of us are affected by this same issue. Based on what I'm reading, it definitely seems like there's a pattern here targeting disability accounts specifically. I've already started documenting everything with screenshots and timestamps after seeing the advice from @Jamal Wilson and others. I think the suggestion from @StarSurfer about contacting the Department of Fair Employment and Housing is brilliant - we need to escalate this beyond just EDD's broken customer service. I'm also going to reach out to my local disability advocacy center tomorrow to see if they can help amplify this issue. Has anyone tried creating a shared document or spreadsheet where we can all log our experiences? It might help establish the scope of this problem if we ever need to file group complaints or prove this is a systematic issue affecting disabled Californians' access to essential services. Thanks to everyone sharing their experiences and solutions - this community is a lifesaver when the actual system fails us! 🙏