Provider can't find form receipt number or upload medical records - Help!
Hey everyone, I'm having trouble with my online medical record submission. The provider can't find my form receipt number and is unable to upload my records. Has anyone else experienced this? Any advice on how to get this sorted out? I'm getting really frustrated with the whole process.
22 comments
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Astrid Bergström
Ugh, I've been there. The whole system is a mess. Have you tried calling them directly? Sometimes talking to a human can help sort things out faster.
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Ravi Patel
•Yeah, I've been trying to call but the wait times are insane. I've been on hold for hours and still no luck 😫
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PixelPrincess
•Pro tip: call right when they open. You might have better luck getting through.
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Ravi Patel
•Thanks for the tip! I'll give that a shot tomorrow morning.
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Omar Farouk
I had a similar issue last month. Here's what worked for me: 1. Double-check all the info you entered when submitting the form. Even a small typo can cause problems. 2. Ask your provider to verify the receipt number on their end. Sometimes there's a discrepancy. 3. If possible, get a copy of the receipt and have it ready when you call. 4. Be persistent! Don't let them brush you off. Hope this helps. Good luck!
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Ravi Patel
•Thank you so much for the detailed advice! I'll definitely follow these steps. Fingers crossed it works out 🤞
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Chloe Martin
•This is solid advice. I'd add: keep a log of all your calls and who you spoke to. It can come in handy if you need to escalate the issue.
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Diego Fernández
Have you tried using their online chat support? Sometimes its faster than calling.
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Ravi Patel
•I didn't even know they had online chat support! I'll look into that, thanks!
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Anastasia Kuznetsov
man, the medical system is so broken. why is it so hard to just upload some damn records? 🤡
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Sean Fitzgerald
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ
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Zara Khan
•Sounds too good to be true. Is this legit?
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Sean Fitzgerald
•Yep, totally legit. I was skeptical at first too, but it saved me hours of hold time. Worth every penny imo.
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MoonlightSonata
•How does it work exactly? Do you have to give them your phone number?
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Sean Fitzgerald
•You just enter the number you want them to call, and they handle the rest. When an agent picks up, they connect you. Simple and effective.
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Mateo Gonzalez
Have you tried faxing the records? I know it sounds archaic, but sometimes old school methods work best with these systems.
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Ravi Patel
•Faxing? What year is it? 😂 But seriously, I might give that a try if nothing else works. Thanks for the suggestion!
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Madison Allen
I went through this exact same nightmare a few weeks ago! What finally worked for me was going directly to my doctor's office with a printed copy of the original form submission confirmation email. Turns out the receipt number in their system was slightly different from what I had (missing a digit). The office manager was able to look it up in their portal and resubmit everything. Also, make sure your provider is using the correct upload portal - there are apparently multiple systems and some docs use the wrong one. Hope this saves you some headaches!
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Carmen Ortiz
•This is incredibly helpful! I never would have thought to check if there was a digit missing from the receipt number. Going to print out my confirmation email and head to my doctor's office tomorrow. Thanks for sharing your experience - it gives me hope that this can actually get resolved! 🙏
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Mateo Gonzalez
•Wow, this is exactly the kind of detailed solution I was hoping for! The missing digit issue makes so much sense - I bet that's what's happening with mine too. I'm definitely going to take my confirmation email to my provider's office and have them double-check everything in their system. Really appreciate you taking the time to share what worked for you!
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Amara Oluwaseyi
I'm dealing with something similar right now and it's so frustrating! My provider keeps saying they can't locate my form in their system even though I have the confirmation email. Reading through these responses, I think I'm going to try a combination approach - first check if there's a digit issue with my receipt number like Madison mentioned, then maybe try that calling service Sean suggested if the provider visit doesn't work out. Has anyone had success getting EDD to regenerate a receipt number if the original one is corrupted somehow?
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LordCommander
•I haven't had personal experience with getting EDD to regenerate a receipt number, but from what I've read in other threads here, they can do it if you can prove the original submission went through (like with your confirmation email). The key seems to be getting to the right person who actually knows how to do it - which is the hard part! I'd definitely start with checking for the digit issue first since that seems to be a common problem. If that doesn't work, you might need to escalate through their supervisor chain. Keep us posted on how it goes!
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