EDD Disability login errors E316 & E318 - Can't get through to anyone for help!

Ugh, I feel your pain! I've been dealing with similar issues for weeks now. Have you tried clearing your browser cache and cookies? Sometimes that helps with the login errors.

I found a way to actually get someone on the phone! I used this site called claimyr.com. It's a calling tool that dials the phone menu, stays on hold, and then connects you when a live agent picks up. It costs $20, but it worked for me. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Here's what I've learned after months of dealing with EDD: • Error E316 usually means there's a problem with your account information. Double-check everything you entered. • Error E318 is often related to system overload. Try accessing the site during off-peak hours (early morning or late night). • If you can't log in, try the 'forgot password' option even if you know your password. Sometimes this resets things on their end. • Keep calling! I know it sucks, but persistence pays off. Try calling right when they open or just before they close. • Document EVERYTHING. Every call, every error, every attempt to log in. This can help if you need to escalate your case. • Consider reaching out to your local state representative. They sometimes have direct lines to EDD. • Check if there are any EDD workshops or events in your area. Sometimes they have in-person help available. Hope this helps! Hang in there, OP. We're all in the same sinking boat 🚢💦

have u tried turning it off and on again? 🤣 jk jk... but seriously, EDD's system is a joke. good luck, OP!

I'm having the exact same issue! It's so frustrating. I've been trying to get through for over a week now. Does anyone know if there's a best time to call?

This might sound crazy, but have you tried faxing them? I know it's 2023, but I actually got a response when I sent a fax explaining my issue. Just make sure to include your contact info!

Its absolutely rediculous that we have to jump through all these hoops just to access benefits we're entitled to. The system is broken and needs a complete overhaul.

Hey OP, have you checked if your claim is flagged for identity verification? Sometimes that can cause login issues. Might be worth asking about if you do get through to someone.

I've been dealing with E316 and E318 errors too! What finally worked for me was using an incognito/private browsing window and making sure I had no browser extensions running. Also, try accessing the site from a different device if possible - sometimes it's a browser-specific issue. For getting through on the phone, I had success calling the technical support line (1-800-300-5616) instead of the main disability line - they were able to help with the login errors and transferred me to the right department. Don't give up!

I went through the exact same nightmare with E316 and E318 errors last month! What finally worked for me was a combination of things: First, I cleared ALL my browser data (not just cache and cookies, but everything), then I used a VPN to access the site from a different IP address. Sounds weird, but I think their system sometimes flags certain IP addresses. Also, I found that calling the State Disability Insurance (SDI) line at 1-800-480-3287 instead of the main EDD number got me through faster - they handle disability claims specifically. When you do get someone on the phone, immediately ask them to escalate your case to Tier 2 support because regular agents often can't fix these technical issues. Document your case number and demand they call you back within 24 hours. I know it's exhausting, but don't let them brush you off. You've got this! 💪

I'm dealing with the EXACT same errors right now! E316 and E318 have been haunting me for two weeks. Reading through all these responses gives me hope that there's actually a way out of this mess. I'm going to try the incognito browser trick first, then attempt calling that SDI line at 1-800-480-3287 that @MoonlightSonata mentioned. Has anyone had luck with the "forgot password" reset even when you know your password? That seems like such a weird workaround but I'm willing to try anything at this point. This whole system feels like it's held together with duct tape and prayers 😤

I'm going through the exact same thing right now! Just joined this community because I'm at my wit's end with these error codes. I've been locked out for 5 days now and EDD keeps giving me the runaround. Thank you all for sharing these workarounds - I had no idea about the technical support line or the incognito browser trick. Going to try calling 1-800-480-3287 first thing tomorrow morning at 8 AM, and if that doesn't work I'll attempt the password reset method even though it seems counterintuitive. It's crazy that we have to become IT specialists just to access disability benefits we're entitled to! Will report back if any of these solutions work for me. Fingers crossed! 🤞

Just wanted to add my experience to this thread - I was stuck with E316 and E318 errors for almost 3 weeks! What finally worked for me was a combination of several suggestions I found here: I used incognito mode, cleared ALL browser data, tried the password reset trick (even though I knew my password), and called that SDI line at 1-800-480-3287 right at 8 AM. The key was being persistent and asking for Tier 2 support immediately - don't let them tell you to "just try logging in again later." I also discovered that if you mention you're experiencing "technical errors preventing access to disability benefits," they seem to take it more seriously than just saying "login problems." Documenting everything helped too when I finally got through to someone who could actually fix the issue. Hang in there everyone - this system is broken but there are ways around it if you're persistent enough! 🙏

I'm new to this community but unfortunately not new to EDD frustrations! I've been dealing with E316 and E318 errors for about a week now and stumbled across this thread while desperately searching for solutions. Reading through everyone's experiences has been both validating and incredibly helpful - it's clear this is a widespread system issue, not something we're doing wrong. I'm planning to try several of the suggestions mentioned here: calling the SDI line at 1-800-480-3287 right at 8 AM, using incognito mode with all browser data cleared, and attempting the password reset trick. The tip about asking specifically for Tier 2 support and using the phrase "technical errors preventing access to disability benefits" seems crucial. It's honestly ridiculous that we need to become EDD system experts just to access the benefits we're entitled to, but I'm grateful for this community sharing real solutions. Will definitely report back with results - hopefully I can add to the success stories! Thanks everyone for not giving up and sharing what actually works 🙏

I'm brand new to this community and unfortunately joining because I'm stuck in the exact same E316/E318 error hell that everyone's describing! I've been locked out for 4 days now and was starting to panic that it was just me. Reading through all these responses has been incredibly helpful - I had no idea there were so many workarounds that actually work. I'm definitely going to try the SDI line at 1-800-480-3287 first thing tomorrow morning, use incognito mode with cleared browser data, and attempt that password reset trick. The tip about using specific language like "technical errors preventing access to disability benefits" and immediately asking for Tier 2 support seems like game-changing advice. It's absolutely absurd that we have to become system hackers just to access our own benefits, but I'm so grateful this community exists to share real solutions. Will definitely update everyone on my results - hopefully I can add another success story to help others! Thank you all for not giving up and sharing what actually works! 🙏

Just wanted to jump in as another newcomer dealing with this exact same nightmare! I've been battling E316 and E318 errors for over a week now and was starting to lose hope until I found this thread. The amount of detailed, actually helpful advice here is incredible - way more useful than anything I've gotten from EDD directly. I'm planning to try the multi-pronged approach everyone's recommending: calling the SDI line at 1-800-480-3287 right at 8 AM, using the specific language about "technical errors preventing access to disability benefits," immediately asking for Tier 2 support, and trying the incognito browser/password reset combo. It's honestly insane that we need a whole community playbook just to access our own benefits, but I'm so grateful you all are sharing what actually works instead of giving up. The persistence and problem-solving skills in this thread are amazing! I'll definitely report back with my results - hopefully I can add another success story to help others who are still stuck in this broken system. Thank you everyone for not letting EDD defeat us! 💪