oof, been there done that. its a total nightmare. sending good vibes your way, hope you get it sorted soon! 💪

I went through this exact same situation a few months ago! It's incredibly frustrating. In addition to what others have mentioned, you can also try visiting your local EDD office in person with your ID and Social Security card. They were able to help me reset everything on the spot. Just be prepared to wait - I got there early and still spent about 3 hours there, but it was worth it to finally get access back. Good luck! 🤞

This thread has been incredibly helpful! I'm actually dealing with a similar extension issue right now with a different health provider, and reading everyone's experiences has given me so much insight into how these bureaucratic systems work (or don't work). What strikes me most is how consistent everyone's advice has been about finding the RIGHT department at Kaiser - the Work Status/Disability Services team. It's crazy that this specialized department exists but is so hard to find! It really shouldn't require this level of detective work just to access benefits we're entitled to. For those still working through similar issues, I'd also suggest documenting everything in writing after each phone call - who you spoke with, what they said, any case or reference numbers. I've found this really helpful when you have to explain the situation to new representatives. The tip about calling early in the morning seems really smart too. I'm going to try that strategy with my own provider. It's unfortunate that timing your calls strategically can make such a difference, but if it helps cut through the phone tree maze, it's worth it. Thanks to everyone for sharing their experiences so openly - this kind of community knowledge sharing is invaluable when you're stuck in bureaucratic limbo!

I'm so sorry you're stuck in this frustrating loop! I went through something very similar about 6 months ago and it was absolutely maddening. The DE 2547A form definitely exists - it's officially called the "Physician/Practitioner's Supplementary Certificate" and is specifically required for disability extensions. The issue is that you've been talking to completely the wrong department at Kaiser. Medical records has zero ability to help with EDD forms - they only handle sending existing medical records, not completing new certification paperwork. You need to call Kaiser's main switchboard and ask specifically for their "Work Status Department" or "Disability Services" - this is a specialized team that exclusively handles all EDD-related forms and certifications. Here's the strategy that finally worked for me: When you call, don't mention the form number "DE 2547A" at first because it seems to confuse their general staff. Just say "I need help getting my disability extension certification completed for EDD." Once you're properly transferred to the Work Status team, they'll immediately know what you're talking about and can coordinate directly with your treating physician. Also, try calling right when they open in the morning - you're much more likely to reach someone knowledgeable who can transfer you correctly. In my case, once I finally got to the Work Status department, they had everything submitted electronically to EDD within 5 business days and gave me a confirmation number to track it. This whole system is poorly designed, but don't lose hope - this is absolutely solvable once you connect with the right people at Kaiser!

As someone who's been on SDI for a few months now, I wanted to add that it's really helpful to keep your EDD online account login info easily accessible and check it at least once a week. I learned this the hard way when I couldn't remember my password during a payment delay and it took forever to reset it. Also, if you're getting direct deposit to your bank account instead of using the EDD debit card, the timing can be slightly different - my bank usually processes EDD deposits on Tuesday evenings even if EDD shows "paid" on Monday. One more tip: save the customer service phone numbers for both EDD and the debit card company in your phone with clear labels like "EDD Main" and "EDD Card Help" so you're not scrambling to find them when you need them. The stress of managing a disability is enough without adding payment confusion on top of it!

Just wanted to share my recent experience as someone who's been on SDI for about 3 months now. The payment timing really is unpredictable at first, but I've noticed it does settle into somewhat of a pattern after the first few payments. Mine typically come every 2 weeks but the day varies - sometimes Tuesday, sometimes Thursday. What really helped me was setting up a simple calendar reminder 3 days before I expect each payment, so if it doesn't come by then I know to start checking what might be wrong. Also, I learned that if you ever need to contact EDD about a payment issue, calling first thing in the morning (like 8:01 AM) gives you the best chance of getting through. The wait times are still awful but at least you're not sitting on hold for 3+ hours. One last tip - if your doctor's office uses electronic medical records, ask them if they can send you a quick message through the patient portal when they submit recertification paperwork to EDD. Mine does this and it's been incredibly reassuring to know exactly when the paperwork was sent. Hope this helps other folks navigate the system a bit easier!

This entire thread has been such a blessing to find! I'm currently 5 weeks into my SDI claim after surgery for a torn rotator cuff, and honestly, I've been living in constant fear that my payments would just stop without warning. Reading everyone's experiences has been both terrifying and incredibly educational - I had absolutely no clue about quarterly reviews or how crucial it is to keep your address perfectly synced across multiple EDD systems. I immediately went and verified my information in both accounts after reading this thread. Found that my phone number was slightly different between the two systems (one had my cell, one had my old landline), so I updated that right away. It's honestly scary how these tiny discrepancies can potentially derail your entire claim when you're already dealing with medical recovery and can't work. That alternate number (1-866-401-2539) is going straight into my phone contacts, along with the 8:00 AM calling strategy. It's absolutely infuriating that in 2025, people have to crowdsource basic information about how to contact a government agency that controls their lifeline benefits. But I'm so grateful this community exists to share these hard-earned solutions. Jacob, thank you for being so thorough in documenting your experience and resolution - knowing that the agent could immediately process an override gives me hope that if issues arise, there are people who can actually fix them. To everyone who shared phone numbers, strategies, and encouragement: you're literally helping people keep roofs over their heads. This thread should be pinned as essential reading for anyone navigating the SDI system!

This thread has been absolutely life-changing for me! I'm currently 4 weeks into my SDI claim after a car accident left me with multiple fractures, and I've been terrified about exactly this scenario happening. Reading through everyone's experiences has given me such valuable insight into how EDD's system actually works (or doesn't work) behind the scenes. I just spent the last hour going through both my SDI Online account and main EDD account with a fine-tooth comb after reading all these experiences. Found that my zip code had the +4 extension in one system but not the other - fixed that immediately! It's absolutely mind-boggling that such tiny details can potentially stop your entire lifeline when you're already dealing with medical recovery and can't work. I'm definitely saving that alternate number (1-866-401-2539) and all the other strategies shared here. The 8:00 AM calling tip seems to be the golden ticket for actually getting through their broken phone system. It's shameful that we have to become EDD detectives just to access our own benefits, but this community knowledge-sharing is incredible. Jacob, your detailed documentation of the whole process - from the initial panic to the successful resolution - is so valuable for everyone facing this nightmare. Knowing that the agent could immediately release pending payments and that it was "just" an address issue + quarterly review gives me hope that these problems are actually solvable once you reach the right person. To everyone still dealing with payment delays: this thread proves that persistence and having the right phone numbers/strategies really does work. Don't give up! And thank you all for creating this amazing resource that's going to help so many people navigate EDD's broken system.

This is absolutely infuriating and I'm so sorry you're dealing with this nightmare while trying to recover from your back injury! As someone new to this community, I'm honestly appalled by how widespread EDD fraud seems to be based on all these responses. I wanted to add one more important step that hasn't been mentioned yet - consider filing a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. They handle complaints about government benefit programs and can sometimes get faster responses from agencies like EDD when there's federal oversight involved. Also, when you visit the EDD office tomorrow, ask them specifically about their "account takeover" protocols - this sounds like a classic account takeover situation where someone gained access to your existing account rather than creating a fraudulent new one. They should have specific procedures for these cases that might be different from regular fraud claims. The fact that someone was able to drain $28,000 from the system using your identity for 14 months while you were actively working shows massive system failures on EDD's part. You shouldn't have to become an expert in fraud recovery just to get benefits you legitimately need and have earned through years of contributions. Everyone here has given you such incredible advice - you're going to be amazingly well-prepared for tomorrow's visit! Please keep us updated on your progress, and I'm sending positive thoughts for both resolving this mess quickly and for your recovery. You've got this!

This is absolutely heartbreaking and I'm so sorry you're going through this nightmare while trying to recover from your back injury! As someone new to this community, I'm genuinely shocked by how many people have shared similar experiences here - it really shows there are serious systemic problems with EDD's security that need immediate attention. Reading through all the incredible advice everyone has given you, I'm amazed by how supportive and knowledgeable this community is. You've gone from a panic-inducing discovery to having a comprehensive action plan that covers everything from fraud reporting to media contacts to federal oversight agencies. One small additional thought - when you're at the EDD office tomorrow, consider asking them to walk you through exactly what security measures they're implementing to prevent this from happening to you (or others) again. It's not enough for them to just fix your current situation - they should be able to explain what systemic changes they're making to prevent these account takeovers in the future. The fact that someone could collect $28,000 in benefits under your name for 14+ months while you were actively working and paying into the system shows incredible negligence on their part. You shouldn't have to become a fraud expert just to access benefits you've legitimately earned. You're going to do great tomorrow - you're so well-prepared now thanks to everyone's advice here! Please keep us all updated on how it goes. Sending you strength for dealing with this bureaucratic mess and hopes for a speedy recovery from your injury. You've got this! 💪