Extension approval nightmare: Kaiser says form DE 2547A doesn't exist but EDD won't process without it
I'm caught in a ridiculous bureaucratic loop trying to get my disability extension approved. My situation: I've been on SDI for my chronic back condition, but need an extension as my recovery is taking longer than expected. Here's the nightmare I'm facing: EDD is telling me they absolutely NEED form DE 2547A completed by my doctor before they'll process my extension. They claim they sent this form to Kaiser weeks ago. BUT when I call Kaiser's medical records department, they insist they've NEVER heard of form DE 2547A and don't believe it exists! The Kaiser rep told me, "We only submit form DE 2525XX for disability extensions. We don't know what this other form is, and no one here can help you with it because it's not something we use." Meanwhile, the EDD rep was completely inflexible saying, "Your claim cannot move forward without form DE 2547A, no exceptions." I've called both places multiple times trying to resolve this. Kaiser has resubmitted the DE 2525XX form twice now, but EDD won't budge. This is insane! My benefits are about to run out, and I'm caught between two organizations pointing fingers at each other. My previous extensions were always processed within 1-4 days without any issues like this. Has anyone dealt with this DE 2547A form? Does it actually exist? Is there a way to get my extension approved without it? I'm at my wit's end here!
16 comments

Mateo Gonzalez
I dealt with this EXACT nightmare last year! The DE 2547A absolutely does exist - it's the "Physician/Practitioner's Supplementary Certificate" form. The problem is Kaiser's medical records dept doesn't handle these - only your actual doctor can fill it out. You need to contact your treating physician directly through the Kaiser patient portal. Explain that you need the DE 2547A completed for your disability extension. The medical records dept isn't the right place to get this done - they only deal with sending medical records, not completing certification forms. In my case, I had to be super persistent and finally got my doctor's nurse to help coordinate getting it completed. Once my doctor submitted it properly, my extension was approved within 3 days.
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MoonlightSonata
AuthorOmg thank you SO MUCH!!! This makes total sense now. I've been talking to completely the wrong department! I just sent a message to my doctor through the portal explaining exactly what you said. Fingers crossed they'll help me with this form. I can't believe neither Kaiser records dept nor EDD explained this to me clearly!
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Nia Williams
The DE 2547A is specifically for disability extensions. Kaiser's medical records department is correct that they don't handle it directly - this form must be completed by the physician who's treating you. Here's what you need to do: 1. Contact your treating physician directly (not medical records) 2. Ask them to complete the DE 2547A form for your disability extension 3. If they don't have the form, you can download it from EDD's website and provide it to them 4. Make sure they understand this is different from the initial certification 5. Have them submit it directly to EDD via fax using the number on the form Some doctors aren't familiar with this specific extension form since they usually just deal with the initial certification. You might need to be persistent and explain that this is required for your benefits to continue.
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MoonlightSonata
AuthorThank you for these detailed steps! I just downloaded the form from the EDD website (can't believe I didn't think to look there) and I'll bring it to my next appointment. The medical records people really made me think I was going crazy when they kept insisting this form didn't exist.
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Luca Ricci
kaiser is THE WORST with edd forms!!!! i had similar issues and spent 6 weeks without benefits bc of their incompetence. my doc kept saying he submitted everything but edd said they never got it. ended up having to resubmit THREE TIMES and almost got evicted waiting for them to figure it out. the whole system is a joke
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Aisha Mohammed
Same here. Kaiser's disability department is completely separate from medical records AND from your doctor. You need to call the Kaiser Work Status desk at your specific facility. That's who handles all EDD forms. This took me forever to figure out last year when I was trying to get my pregnancy disability processed.
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Ethan Campbell
If you're still struggling to get through to EDD for clarification, I highly recommend using Claimyr. I was stuck in a similar situation with my disability extension last month - couldn't get through to anyone at EDD for days. Claimyr got me connected to an EDD representative in under 25 minutes when I'd been trying for over a week on my own. They basically hold your place in line and call you when they get through. Saved me so much frustration. Their site is claimyr.com and they have a video demo that shows how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd Once I got through to an actual EDD specialist, they were able to tell me exactly which department at Kaiser needed to handle my form and even offered to conference call them with me to straighten everything out.
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MoonlightSonata
AuthorI'm going to check this out right now! I spent 3 hours on hold yesterday and then got disconnected. So frustrating! I'd do anything to actually talk to someone who can help resolve this confusion between EDD and Kaiser.
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Yuki Watanabe
the DE 2547A is definately real i had my chiropractor fill it out for my back injury extension. but i think diffrent medical providers call it different things? my chiro just called it "the extension form" lol. try asking for the "extension certification" instead of the form number maybe?
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Carmen Sanchez
You're absolutely right that different providers refer to these forms differently! The official name is "Physician/Practitioner's Supplementary Certificate" (DE 2547A), but many medical offices simply call it the "disability extension form" or "SDI extension certification." One important clarification though - chiropractors can certify extensions for certain conditions, but Kaiser has a completely different process than independent practitioners. Their disability department handles all EDD forms, not the medical records department or even the doctor directly in many cases.
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Andre Dupont
this happened to my sister too!!! the problem is that Kaiser has their OWN special arrangement with EDD where they use some special electronic system for submitting extensions. The form number is different in their system but it's the same information. You have to specifically ask for the Work Status department at your Kaiser facility and tell them you need a disability extension certification. Don't mention the form number because that just confuses them!!!!
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Yuki Watanabe
edd is so bad at explaining things. i bet the form exists but kaiser calls it something else. have u tried going to ur local edd office in person? sometimes the in-person ppl are way more helpful than the phone people. also maybe ask edd to send u a copy of the form directly so u can just take it to ur doctor??
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MoonlightSonata
AuthorGoing in person is a good idea. I think I'll try that tomorrow if I can't get through on the phone. I'm hoping I can get a copy of the form to take to my next doctor's appointment. This whole situation is so frustrating - I just want my extension processed!
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Liv Park
I went through this exact same issue with Kaiser about 6 months ago! The key thing to understand is that Kaiser has a centralized Work Status/Disability Services department that handles ALL EDD forms, including extensions. Don't waste time with medical records - they literally cannot help you with this. Here's what finally worked for me: 1. Call your Kaiser facility's main number and ask specifically for "Work Status" or "Disability Services" 2. Explain you need a disability extension certification (don't even mention the DE 2547A form number - it confuses them) 3. They'll need your EDD claim number and will coordinate with your treating physician 4. Make sure your doctor has updated notes about why you need the extension The whole process took about 1 week once I got connected to the right department. They submitted everything electronically and my extension was approved within 3 business days. It's frustrating that neither EDD nor Kaiser explains this process clearly upfront!
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Giovanni Conti
I just went through this exact same frustrating experience with Kaiser and EDD! The DE 2547A form definitely exists, but you're talking to the wrong department at Kaiser. Medical records can't help you - you need to call Kaiser's Work Status/Disability Services department directly. Here's what worked for me: Call your Kaiser facility's main number and ask for "Work Status" or "Disability Services" (don't even mention the form number - just say you need a disability extension certification). They handle all EDD forms and work directly with your treating physician to get the paperwork submitted. The medical records department literally has no access to complete or submit these forms - that's why they keep telling you it doesn't exist in their system. Once I got connected to the right department, my extension was processed within a week. Also, if you're still having trouble getting through to EDD for clarification, I've heard good things about services like Claimyr that can help you skip the hold times. Sometimes getting an actual EDD rep on the phone can help clarify exactly what's needed and even facilitate a three-way call with Kaiser to sort everything out. Don't give up - this is totally solvable once you get connected to the right people at both organizations!
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Miguel Hernández
This is exactly the kind of clear, step-by-step guidance that was missing from my original calls! Thank you for breaking it down so clearly. I've been spinning my wheels talking to medical records when I should have been asking for Work Status/Disability Services from the start. I'm going to call Kaiser first thing tomorrow morning and ask specifically for that department. It's such a relief to know this is a solvable problem and that I'm not crazy for thinking there was some major communication breakdown happening. I really appreciate you mentioning not to bring up the form number when I call - that seems to be where a lot of the confusion starts. I'll just explain I need a disability extension certification and let them handle it from their end. Fingers crossed I can get this sorted out quickly. My benefits are set to expire next week, so timing is really tight. Thanks again for the detailed help!
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