EDD SDI sent second request for medical info after already approving my claim - why?
I'm so frustrated right now! I've been on disability since June 2025 after my spinal surgery. Back in August, I switched from my surgeon to my regular doctor for ongoing care, and EDD sent me a DE 2525XX form requesting updated medical info. My doctor filled it out, sent it back, and my benefits continued without issues. But yesterday I got ANOTHER request for medical information in the mail! It's the same exact form. Why would they need this info again when they just got it 3 months ago? My condition hasn't changed, and I'm still under the same doctor's care. I tried calling EDD about 15 times today but either get disconnected or stuck on hold until the office closes. Their website shows my claim as active with no messages or alerts. Has anyone dealt with this before? Do I just have my doctor fill out the form again? I'm worried they'll stop my payments if I don't respond, but this seems like a mistake or redundant request.
33 comments


Anastasia Romanov
This happens more than you'd think. EDD requires updated medical info every 1-3 months depending on your diagnosis, even if nothing has changed. The DE 2525XX form is typically sent quarterly for ongoing conditions, especially for claims lasting 6+ months. Have your doctor complete it asap - same info as before is fine - and submit it within 10 days. It's just their verification process to ensure you still meet disability criteria.
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Diego Mendoza
•Ugh, I had no idea they did this regularly! The letter didn't mention anything about this being a routine verification. Thank you for explaining. I'll contact my doctor tomorrow to get it filled out ASAP.
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StellarSurfer
omg same thing happend to me!! got like 3 of those forms during my 8 month leave last year and panicked everytime lol. just get ur doc to fill it out again, its annoying but normal
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Sean Kelly
•And make sure you follow up with your doctor! Mine took FOREVER to send it back and my payments got delayed for 2 weeks. So stressful.
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Zara Malik
Just to add some clarity here - what you're receiving is actually part of EDD's standard certification schedule. For ongoing disabilities, EDD requires periodic medical recertification at intervals determined by your specific medical condition: - For conditions with expected recovery: every 1-2 months - For chronic/long-term conditions: every 3-4 months - For permanent disabilities with stable symptoms: can be up to 6 months Your August form was likely due to the doctor change, while this one is the standard recertification. The timing makes sense if you've been on claim since June - you're hitting the 5-6 month mark where they commonly verify continued disability. Make sure your doctor includes your updated prognosis and expected return-to-work date (even if it's just an estimate). Submit it within the timeframe specified in the letter (usually 10 days).
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Diego Mendoza
•Thank you for this detailed explanation! I wish EDD had explained this in their materials. My surgery was pretty major so I'm still several months away from being cleared to work. Will make sure my doctor includes all this info on the form.
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Luca Greco
THE SYSTEM IS DESIGNED TO MAKE PEOPLE GIVE UP!!!! I had the EXACT same thing happen and when I couldn't reach anyone they suspended my payments for 3 WEEKS claiming I "failed to provide requested information" even though they never told me WHY they needed the SAME information AGAIN!! Then they made me get BACKDATED forms from my doctor to cover the gap THEY created!!! The EDD disability department is COMPLETELY BROKEN and they don't care who they hurt!!!!!
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Nia Thompson
•While I understand your frustration, this is actually standard procedure. They're required by law to verify continued medical eligibility at regular intervals. The communication could definitely be better though - they should clearly explain why they're requesting additional information and how often to expect these requests.
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Mateo Rodriguez
I spent 2 days trying to reach EDD about a similar issue before discovering Claimyr.com - it got me connected to a real EDD disability rep in about 17 minutes. They have a video demo at https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd that shows how it works. The agent explained to me that these periodic certification requests are normal but they're supposed to include a letter explaining why they're requesting updated info. Might be worth trying to speak with someone to confirm everything's in order with your claim.
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Diego Mendoza
•Thanks for the suggestion! I've never heard of this service before. At this point I'm willing to try anything to get some answers. I'll check out that link.
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Nia Thompson
While waiting for a response, you should also check your EDD account online to see if there are any claim notes about why they're requesting additional information. Sometimes the online portal has details that aren't included in the mailed notices. Go to the "Claim Details" section and look for recent updates or status changes. Also check under "Forms and Certifications" to see if there's any explanation there.
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Diego Mendoza
•I did check online first and that's why I'm so confused. My online portal shows everything as normal - claim active, no messages, no alerts. Nothing indicating they need additional paperwork or there's any issue with my claim. The disconnect between the online system and what they're sending in the mail is really frustrating.
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StellarSurfer
my neighbor worked for edd and said they randomly audit claims too so maybe ur just unlucky and got picked for extra verification?? 🤷♀️
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Zara Malik
•This is partially correct. While EDD does conduct claim audits, the form OP received is almost certainly the standard periodic medical certification rather than an audit. Audits typically involve different paperwork and explicitly state they're conducting a review. The DE 2525XX at regular intervals is just part of normal claim maintenance.
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Sean Kelly
When I got that form the second time it was because my doctor wrote the wrong date on the first one! They never told me that was the problem though. I only found out after I finally got through to someone on the phone. So frustrating how they expect you to fix problems without telling you what they are!
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Diego Mendoza
•That's what I'm worried about! That there's some issue with my previous form but they're not telling me. I'll make sure to review the new form carefully with my doctor before submitting it.
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Anastasia Romanov
I recommend keeping copies of EVERYTHING you submit to EDD. Take photos of completed forms before sending them in. If you're faxing, keep the confirmation page. If submitting online, take screenshots of the confirmation page. This has saved me multiple times when EDD claimed they never received something I sent.
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Nia Thompson
•Great advice. I'd add that sending forms via certified mail with return receipt is also helpful for important documents. It costs a few dollars more but provides proof of delivery that EDD can't dispute.
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Kevin Bell
I went through something similar during my disability leave last year. The key thing to remember is that EDD has different timelines for different types of medical recertification. Since you mentioned switching doctors in August, that likely triggered an initial review cycle. Now at the 5-6 month mark, you're probably hitting their standard recertification schedule for your type of condition. One thing that helped me was calling my doctor's office first to give them a heads up that the form was coming, so they could prioritize it when it arrived. Many medical offices are familiar with these EDD forms and can turn them around quickly if they know it's urgent. Also, if your doctor's office has a patient portal, you might be able to upload the form there for faster processing. Don't stress too much about it - this really is routine maintenance for longer-term claims. Just make sure to submit it within their deadline and you should be fine.
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Sofia Morales
•This is really helpful advice about calling the doctor's office ahead of time! I never thought to give them a heads up. My doctor's office does have a patient portal so I'll definitely use that to expedite the process. It's reassuring to hear that this is just routine - I was starting to think there was something wrong with my claim. Thank you for sharing your experience!
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Isabella Oliveira
I had almost the exact same experience! Got approved in May, switched doctors in July, submitted the first DE 2525XX form in August, then got another one in November. I panicked thinking something was wrong with my claim too. Turns out it's just their regular schedule - they want updated medical info every 3-4 months for most ongoing conditions. What threw me off was that the second form looked identical to the first one, so I thought it was a mistake or duplicate mailing. My advice: have your doctor fill it out with current information (even if your condition is the same), and make sure they include an updated prognosis with expected timeline for recovery. I learned that EDD really wants to see that your doctor has recently evaluated your ability to work, not just copied info from months ago. Also, if you're still having trouble reaching EDD by phone, try calling right when they open at 8am - that's when I finally got through to confirm everything was normal with my claim.
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Gabriel Ruiz
•Thank you so much for sharing your timeline - it's almost identical to mine! It's such a relief to hear from someone who went through the exact same thing. I was really starting to worry that there was an issue with my claim or that I had done something wrong. Your point about making sure the doctor includes current evaluation info is really important - I'll make sure to emphasize that when I bring the form to my appointment. I'll definitely try calling at 8am sharp tomorrow to see if I can get through to someone just to confirm everything is on track. Really appreciate you taking the time to explain your experience!
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Sofia Gomez
I'm dealing with this exact situation right now! Been on SDI since July for a back injury, got my first DE 2525XX in September when I switched to a new orthopedist, and just received another one last week. I was completely panicked thinking they were going to cut off my benefits. After reading everyone's responses here, I feel so much better knowing this is just their standard process. It's really frustrating that EDD doesn't explain this anywhere - like why not include a simple note saying "This is routine verification required every 3-4 months" instead of making us all think something's wrong with our claims? I'm scheduling with my doctor tomorrow to get it filled out. Thanks everyone for sharing your experiences - this thread is more helpful than anything I could find on EDD's website!
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Rita Jacobs
•I'm so glad this thread helped ease your anxiety! I was in the exact same boat when I got my second form - thought for sure they were going to deny my claim or something. It's really poor communication on EDD's part that they don't explain this is routine. When you see your doctor, make sure they know it's time-sensitive and ask if they can fax it directly to EDD rather than mailing it - that usually gets processed faster. Good luck with everything!
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Finley Garrett
I just went through this same cycle and wanted to share what I learned from my EDD caseworker. The DE 2525XX forms are sent on a predetermined schedule based on your medical condition category, not necessarily when your condition changes. For spinal surgery recovery like yours, they typically want updates every 3-4 months because recovery timelines can vary significantly. What helped me was creating a folder with copies of all previous forms my doctor submitted, so when the new one comes, my doctor can reference the previous responses and note any changes (or lack thereof) in my condition. This makes it easier for them to complete and shows EDD a clear progression of care. One tip: if your doctor's office charges fees for completing disability forms, you can sometimes get them covered as a medical expense if you submit receipts to your insurance. Mine charged $25 per form but my insurance reimbursed it under administrative medical costs. Don't let it stress you out - it really is just bureaucratic routine, even though they make it feel like you're under investigation!
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Ravi Patel
•This is such valuable insight about the predetermined schedule based on medical condition category! That explains why the timing seemed so random to me. I love your idea about creating a folder with copies of previous forms - that would definitely help my doctor provide consistent responses and track any changes over time. The tip about insurance potentially covering the form completion fees is something I never would have thought of. My doctor's office does charge for these forms, so I'll definitely look into whether my insurance will reimburse those costs. You're absolutely right that EDD makes this feel like an investigation rather than routine paperwork. It would be so much less stressful if they just explained their process upfront. Thanks for sharing what you learned from your caseworker - this kind of insider information is exactly what we all need to navigate this system!
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Alice Pierce
I'm going through this exact same situation right now! Got my first DE 2525XX form back in September after being on SDI since August for a herniated disc, and just received another identical form yesterday. I was so confused and worried they were going to stop my benefits. Reading through all these responses has been incredibly helpful - I had no idea this was just routine verification every few months. EDD really needs to do better at explaining this process because getting that second form with no explanation made me panic that something was wrong with my claim. I'm calling my doctor's office first thing Monday morning to schedule an appointment to get this filled out ASAP. It's frustrating having to go through this every few months, but at least now I know what to expect going forward. Thanks everyone for sharing your experiences - this community is so much more helpful than trying to navigate EDD's confusing website!
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Emma Olsen
•I completely understand that panic when you get the second form with zero explanation! I went through the same thing a few months ago and was convinced they were about to cut me off. It's such a relief to finally understand this is just their standard process, even though their communication about it is terrible. One thing I learned from my experience - when you call your doctor's office, ask them to mark it as urgent and see if they can complete it the same day as your appointment rather than having you drop it off and wait. Some offices will do this if they know it's time-sensitive EDD paperwork. Also, if your doctor has any questions about what information EDD is looking for, the form usually has a phone number they can call for clarification. You're so right that this community is way more helpful than EDD's website. At least now we all know what to expect for future forms!
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Ethan Anderson
I'm new to this community but had to chime in because I'm dealing with the exact same situation! I've been on SDI since October for a workplace injury, got my first DE 2525XX form in December, and just received another one this week. I was completely freaking out thinking they were going to deny my claim or that I had somehow messed something up. Reading through everyone's experiences here has been such a huge relief - I had no idea this was just routine verification that happens every few months. It's really frustrating that EDD doesn't include any explanation with these forms about why they're requesting the same information again. A simple note saying "routine quarterly verification" would save so much stress and confusion. I'm scheduling with my doctor tomorrow to get it completed. Thank you all for sharing your timelines and experiences - this thread has been more informative than hours of trying to navigate EDD's website or sitting on hold with their phone system. It's good to know this community exists for when we inevitably get the next round of forms in a few months!
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Liam O'Sullivan
•Welcome to the community! I'm so glad you found this thread helpful - I wish I had discovered this resource when I first started dealing with these confusing EDD forms. You're absolutely right that a simple explanation on the form itself would save everyone so much unnecessary stress and panic. Since you're newer to the SDI process, here's something I learned the hard way: keep detailed records of every form you submit, including the date sent and method (mail, fax, online). EDD sometimes claims they never received documents, and having your own records can save you a lot of headaches down the road. Also, don't be surprised if the timing of future forms seems a bit random - everyone's schedule seems slightly different based on their specific condition and when they started their claim. But now that you know this is just routine maintenance, it should be much less stressful when the next one arrives! Good luck with your doctor's appointment tomorrow. This community really is a lifesaver when navigating the EDD maze!
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Kelsey Chin
I'm dealing with this exact same frustrating situation! Been on SDI since September for a knee surgery, got my first DE 2525XX in November when I switched to a sports medicine specialist, and just got another one yesterday. I was panicking thinking they were going to cut my benefits or that there was an error with my claim. This thread has been SO helpful - I had absolutely no idea this was just their standard routine verification process. It's honestly ridiculous that EDD doesn't include a simple explanation like "This is routine quarterly medical verification required for ongoing claims" instead of sending what looks like the exact same form with no context. I'm calling my orthopedist's office first thing tomorrow morning. Based on everyone's advice here, I'm going to ask if they can prioritize it and complete it during my appointment rather than making me wait. I'm also going to start keeping better records of all submissions like others suggested - seems like that's crucial with EDD. Thank you everyone for sharing your experiences and timelines! Knowing this is just bureaucratic routine and not some red flag with my claim makes this so much less stressful. This community is invaluable for navigating EDD's confusing processes!
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Dylan Campbell
•I'm so glad you found this thread too! I'm also dealing with my second DE 2525XX form and was having the exact same panic about my benefits being cut. It's crazy how many of us are going through this identical situation - really shows how poor EDD's communication is about this process. Your timeline is almost exactly like mine - started SDI around the same time, switched specialists, got the first form, now the second one with zero explanation. I never would have guessed this was just routine if I hadn't found this community discussion. I love your idea about asking the orthopedist to complete it during the appointment. I'm definitely going to try that approach too since waiting around for them to process it later just adds more stress to an already anxiety-inducing situation. And yes, keeping detailed records seems to be crucial based on what everyone's shared here. It's such a relief to know we're not alone in this confusing process. Thanks for adding your experience to the thread - it helps knowing there are others going through the exact same thing at the same time!
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Maya Lewis
I'm going through the exact same thing right now! Been on SDI since August for chronic pain management after a car accident, got my first DE 2525XX form in October when I had to switch pain specialists, and just received another identical form in the mail yesterday. I was completely freaking out thinking they were going to deny my claim or that something was wrong. Reading through all these responses has been such a huge relief - I had no idea this was standard procedure that happens every 3-4 months for ongoing conditions. It's really frustrating that EDD makes these forms seem so urgent and official without any explanation that it's just routine verification. A simple note saying "quarterly medical recertification - standard process for ongoing claims" would save so much unnecessary stress! I'm calling my pain management doctor tomorrow morning to schedule an appointment to get this completed ASAP. Based on everyone's advice here, I'm going to ask them to prioritize it and see if they can complete it the same day rather than having me drop it off and wait for processing. Thank you all for sharing your timelines and experiences - this community thread has been more helpful than anything I could find on EDD's website or get from their phone system. At least now I know what to expect going forward and won't panic when the next one arrives in a few months!
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