Confused about EDD SDI extension - submitted twice with different receipt numbers
I'm totally stressed about my disability extension situation. My doctor just cleared me to continue my disability leave for another 6 weeks (dealing with post-surgery complications), and I immediately filed for an extension through SDI Online. I got my confirmation receipt number and forwarded it to my doctor's office. But here's where I'm confused - two days later, the EDD system prompted me AGAIN to complete extension paperwork, and I got a completely different receipt number! Did I mess up? Did my first submission fail somehow? Am I now back at the end of the queue with this second submission? Should I send this new receipt number to my doctor or stick with the original one I already sent? I really can't afford any delays in my benefits since my savings are almost gone at this point.
18 comments
Issac Nightingale
Don't panic! This happens more often than you'd think with the SDI system. When you submit an extension request, sometimes the system automatically generates a second notification because of timing issues with your claim period end date. The important thing to know is that your place in line is determined by your FIRST submission date, not the second one. However, I would recommend sending your doctor the newer receipt number as well, just to cover all bases. Your doctor should reference the most recent receipt number when submitting their certification.
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Serene Snow
•Thank you so much for the quick reply! That's a relief to hear. So you think I should send my doctor both receipt numbers just to be safe? I'm worried they'll get confused about which one to use when submitting their part.
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Romeo Barrett
lol same thing happened to me last month. dont worry about it, the second one is just the system being glitchy, happens ALL the time with EDD!! just make sure ur doc has at least one of the numbers and ur good
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Serene Snow
•That makes me feel better! Did you have any delays with your payments because of this glitch?
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Marina Hendrix
This is exactly why the EDD system is so frustrating!!! I had the SAME EXACT THING happen three months ago and it caused a 3-week delay in my benefits because my doctor's office got confused about which receipt to use and ended up not filing anything because they were waiting for clarification. The EDD reps kept giving me different answers every time I called - IF I could even get through. The whole system is designed to make you give up. Make sure you call your doctor's office to confirm they received both numbers and know which one to use!!!
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Serene Snow
•Oh no, that's exactly what I'm afraid of! Three weeks without benefits would be catastrophic for me right now. I'll definitely call my doctor's office first thing tomorrow morning to make sure they know what to do.
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Justin Trejo
I've seen this issue come up repeatedly with disability extensions. Here's what's actually happening: The first receipt number is tied to your extension request, while the second notification is often generated when the system detects your current claim period is ending. Both submissions will ultimately be linked to your claim, but you're correct to be concerned about potential confusion. The most important thing is ensuring your medical provider submits their certification correctly. I recommend: 1. Send your doctor BOTH receipt numbers with clear dates of when each was generated 2. Explain that the second one came after the first, but that they should use the MOST RECENT one when submitting their certification 3. Follow up with your doctor's office after 3 business days to confirm they've submitted the certification 4. Check your SDI Online account daily to see if the status changes If you don't see a status update within 7 days, you should contact EDD directly. The medical certification is the most critical part of this process.
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Serene Snow
•This is incredibly helpful information. I'll definitely follow these steps. Do you know if there's a way to check in my SDI Online account to see if my doctor has actually submitted their certification? I can see when I submitted my part, but I'm not sure how to verify my doctor completed theirs.
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Alana Willis
Have you tried calling EDD to get clarification? When I had a similar issue with my pregnancy disability claim last year, I finally got through to a rep who explained everything and fixed it on the spot. The key is getting through to an actual person who can look at your specific claim details.
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Marina Hendrix
•Good luck with that! I spent THREE DAYS trying to call EDD last month and either got hung up on or was on hold for 2+ hours before giving up. The phone system is completely broken!!!
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Tyler Murphy
If you're having trouble reaching EDD by phone, I'd recommend using Claimyr. It's a service that helps connect you directly with an EDD representative without the endless hold times. I used it for my SDI claim last month when I had a similar extension issue and got through in about 15 minutes. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd. It saved me days of frustration trying to get answers about my disability extension.
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Serene Snow
•I've never heard of this service before. How exactly does it work? Did they actually get you through to someone who could help with the disability extension issue?
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Tyler Murphy
Yes! They basically wait on hold for you and call you back when they have an EDD agent on the line. I explained my extension confusion to the rep I got connected with, and she was able to look up both receipt numbers in the system and confirm which one my doctor should use. She also noted my account so there wouldn't be any issues with the duplicate submissions. Definitely worth it to get an immediate answer rather than stressing for days.
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Serene Snow
•That sounds like exactly what I need right now. I'm going to check it out. The peace of mind would be worth it because this waiting and uncertainty is making my condition worse honestly.
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Sara Unger
Wait im confuesd, isnt this for unemployment not disability? I thought SDI was differnt system?
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Justin Trejo
•No, SDI (State Disability Insurance) is part of EDD (Employment Development Department), but it's a different program from Unemployment Insurance. SDI is for when you can't work due to a non-work-related illness or injury, while Unemployment is for when you're able to work but have lost your job. They're administered by the same department but have different requirements and processes.
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Issac Nightingale
I just want to follow up on your situation - were you able to get this resolved? For anyone else reading this thread in the future, I've found that the most reliable approach with extension receipt numbers is: 1. Always use the most recent receipt number when communicating with your healthcare provider 2. Document everything - save screenshots of submissions and confirmations 3. Follow up with your healthcare provider within 48 hours to confirm they've submitted their part 4. If possible, ask your provider to give you their confirmation number when they submit their certification The EDD system has been particularly glitchy with extensions since their system update in early 2025.
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Serene Snow
•Yes! Finally got it sorted out. I used that Claimyr service someone recommended and got through to an EDD rep who confirmed both submissions were in the system. They said my doctor should use the most recent receipt number, which they did. My extension was approved yesterday and I should receive payment within 3-5 business days. Such a relief! Thanks to everyone who helped!
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