EDD SDI payment suddenly stopped - no deposit for 3 weeks and can't reach anyone!

This happens all the time with EDD, unfortunately. Most likely one of three things is going on: 1) They're reviewing your case for a possible extension since you mentioned being on SDI since March (regular disability is limited to 52 weeks), 2) There might be a quarterly review happening with your case, or 3) Your doctor's certification form triggered some kind of review. The main SDI number (1-800-480-3287) is practically useless these days. I'd recommend trying to call exactly at 8:00 AM when they open, and keep hitting '0' when the automated system starts talking - sometimes this gets you to a person faster.

did you check ur payments history on the edd site? sometimes they put a notice there if theres a problem with certifiying or a flag on ur account. my husband's payments got delayed bc they needed a new doctors note even tho his condition hadnt changed at all. its stupid. we called like 40 times before someone picked up

I've been through this exact situation twice this year! After literally HUNDREDS of calls, I discovered that using Claimyr.com actually worked. It cost money but it got me through to an actual EDD agent in about 20 minutes when I had been trying for weeks on my own. They have a system that navigates the phone tree and holds your place in line, then calls you when they get a rep. You can see how it works here: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd In my case, it turned out they had flagged my account for a random eligibility review but never sent me the notice. The agent was able to clear it right away once I reached someone. Might be worth trying if you're desperate like I was.

The EDD phone issues are RIDICULOUS! I can share what worked for me - call the main number but immediately press 1, 2, 4 in that order when the automated system starts. Sometimes this gets you to a different department who can transfer you to disability. Also, if your local assemblyperson has a constituent services office, CALL THEM!! My state rep's office helped escalate my case when I was about to be evicted because of delayed disability payments. They have special contacts at EDD and can sometimes get answers when we can't.

I work with disability claims professionally, and these payment delays are happening more frequently in 2025 than in previous years. Here's what I recommend: 1. Check your SDI Online account for any "Forms" section that might indicate a new form is needed 2. Call the alternate number: 1-866-401-2539 and select the payment information option 3. Verify your mailing address is current as they may have sent a paper request for information 4. If you received any W-2 or 1099 forms from a different employer in the past 18 months, they might be reviewing for potential wages while on disability If none of those resolve it, contact your doctor's office again and ask them to check if they received any requests for clarification from EDD. Sometimes the medical certification needs additional information.

lol welcome to the edd nightmare. my payments stopped for 6 weeks last year and i nearly lost my car. turned out they just needed to verify my identity AGAIN even tho i'd already done it. the whole system is broken. good luck

Have you received any letters in the mail from EDD? Sometimes they don't update the online system but will send paper notices about payment issues. I know it sounds old-school, but that's how they still operate! Also, I had a similar situation where my payments suddenly stopped and it turned out they were doing a quarterly review of my claim (happens around every 3 months). When I finally got through to someone, they told me this happens automatically and there was nothing wrong with my claim - the review just causes a payment delay. So frustrating that they don't warn you about these things!

UPDATE: I finally got through to EDD this morning! Turns out there were TWO issues - my address was wrong AND they were doing a quarterly review of my claim. The agent resent the quarterly review form to my corrected address and also processed an override to release my pending payment. She said I should see the money in 24-48 hours and then regular payments should resume once I return the form. Thank you all for your help and suggestions!