Can't get through to EDD Disability - max callers reached every time

ugh I hate that stupid message!! I dealt with this back in January after my car accident. Try calling EXACTLY at 8:00:01 am when they first open. Like literally have your finger on the dial button when the clock changes. Thats how I finally got through after trying for like 2 weeks straight. Good luck!

This is a common issue with SDI claims. The 'pending medical certification' status doesn't necessarily mean they haven't received your doctor's paperwork - it could be in their processing queue. You should try these three things: 1. Check your UI Online account and make sure your claim details are all correct 2. Contact your doctor's office to verify they used your correct EDD Customer Account Number on the forms 3. Try calling the alternate SDI number at 1-866-658-8846 (sometimes less crowded) If you're still unable to reach them, you might want to try the Claimyr service. I was in a similar situation with my pregnancy disability claim and couldn't get through for weeks. Claimyr connected me to an EDD agent in about 15 minutes. They basically call EDD for you and then connect you once they get through. I used their video demo to see how it works first: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and then signed up at claimyr.com. Saved me a ton of frustration.

have u tried emailing? sometimes that works better then calling

The entire disability system is DESIGNED to be impossible to reach!!! They WANT you to give up so they don't have to pay you!!! I had to call 47 TIMES in one day before I finally got through last year. It's a DISGRACE how they treat disabled workers who have PAID INTO THE SYSTEM!!! My advice? Document EVERYTHING - times you called, who you spoke with, EVERYTHING! And if they keep jerking you around, contact your state assembly member's office. That's what finally fixed my claim after 2 MONTHS of runaround!!!

I work with SDI claims regularly, and here's what you should know: The 'pending medical certification' status often appears even when they have your doctor's documents - it just means they haven't processed them yet. SDI is separate from regular unemployment, so make sure you're calling the specific SDI number (1-800-480-3287). For your situation, I recommend: 1. First, verify in your SDI Online account that your claim shows the correct start date and doctor information 2. Have your doctor's office call the Medical Provider Concierge line (different from the regular line) to verify receipt 3. Try calling at 8:00am sharp or alternatively between 4:00-4:30pm (right before closing when call volume sometimes drops) 4. Use the online message center in your SDI Online account to send a specific inquiry about your claim status If your claim is salary-continuation or integration with employer benefits, that can also cause delays that appear as 'pending medical certification.' Good luck!

when i had my back surgery in 2023 i had the same exact problem!!! i finally gave up trying to call and just drove to the actual EDD office in person. had to wait for like 2 hours but at least i got to talk to someone face to face and they fixed my claim right there. idk if all offices handle disability stuff tho, u might wanna check before u go

my claim was stuck too and i finally got someone after calling like 32 times in a row. just kept hitting redial. super annoying but it worked eventually

Just wanted to add - make sure when your doctor's office submitted the forms, they included your EDD Customer Account Number correctly. I've seen many cases where the medical certification appears missing but actually it was submitted with incorrect information so it couldn't be matched to your claim. This is a common issue that causes the 'pending medical certification' status to persist.