I had a similar issue with form DE 731 a few months ago. When the blue return envelope was missing from my packet, I called the EDD customer service line and they confirmed the mailing address that @Aisha Mohammed shared is correct. Just make sure to send it certified mail or with tracking so you have proof it was delivered - I learned that the hard way when my first attempt got lost in the mail. Also, if you're still having trouble getting through to EDD by phone, try calling right when they open at 8am - that's when I had the most success reaching someone. Good luck!

I went through this exact same situation last month! When I called EDD about the missing blue envelope, the representative told me I could also fax the DE 731 form to 1-916-464-3343 as an alternative to mailing it. This might be faster than regular mail if you're in a hurry to get your benefits processed. Just make sure to keep the fax confirmation receipt as proof you sent it. The mailing address that @Aisha Mohammed provided is definitely correct though - I used that address when I mailed mine and it went through without any issues. If you do mail it, I'd highly recommend following @Dmitry Popov's advice about using certified mail or tracking.

I had a similar issue a few months back where my certification was stuck on pending for over a week. Turns out there was an issue with how I reported some part-time work I had done. The EDD system automatically flags certain responses for manual review, which is probably what happened to you since you mentioned being sick and not looking for work that week. The frustrating part is that these manual reviews can take anywhere from a few days to several weeks depending on their current workload. In my case, once I finally got through to someone on the phone, they were able to resolve it in about 10 minutes and release all my pending payments at once. One tip for calling - try calling right at 8:00 AM when they open. I found I had better luck getting through first thing in the morning rather than later in the day when the lines get even more jammed up.

I'm dealing with the exact same issue right now - certified last Sunday and still pending after 6 days. Reading through everyone's experiences here, it sounds like calling EDD is really the only way to get it resolved quickly. I've been putting it off because I know how hard it is to get through, but seeing that most people got it fixed immediately once they actually talked to someone gives me hope. Going to try the 8 AM strategy tomorrow. Thanks everyone for sharing your experiences - it's really helpful to know I'm not alone in this!

I'm so sorry you're dealing with this terrible situation! I just found this community while searching for help with my own EDD card fraud case - someone stole $2,300 from my account through ATM withdrawals in Oregon last week (I'm in Sacramento). Reading through everyone's experiences here has been both scary and incredibly helpful. The detailed advice about filing a CFPB complaint, asking for the "housing emergency" flag, and calling the specific BofA EDD fraud number (1-866-692-9374) is exactly what I needed to know. I had no idea about most of these options! What really stands out to me is how many people actually got their money back, even though the waiting period sounds absolutely brutal. The 30-45 day timeline everyone keeps mentioning gives me hope that this nightmare has an end date, even if it feels impossible right now. I'm going to follow all the advice from this thread - document everything in writing, take screenshots of transactions, file that CFPB complaint by next week, and check if they changed my address. The tip about gathering location evidence (social media posts, work schedules, etc.) is something I never would have thought of but makes total sense. Thank you all for sharing your real experiences and creating such a supportive space. Just knowing there are people who understand exactly what this feels like makes it feel less overwhelming. I'll update with my progress in case it helps others going through the same thing!

I'm so sorry you're going through this nightmare! I just discovered this community while dealing with my own EDD card fraud situation - someone drained $1,650 from my account through ATM withdrawals in Phoenix two days ago (I live in Fresno and have never been to Arizona). Reading through everyone's detailed experiences and advice here has been incredibly reassuring. The fact that almost everyone got their full amount back, even though the waiting period is terrifying, gives me hope that there's actually light at the end of this tunnel. I've already called the BofA EDD fraud line at 1-866-692-9374 and filed my police report, but I had no idea about so many of the strategies mentioned here - the CFPB complaint, the "housing emergency" flag, checking if they changed my address, or requesting email confirmation of my fraud claim. I'm going to implement all of these tips starting tomorrow morning. The advice about documenting everything in writing and taking screenshots is spot-on too. I'm already feeling overwhelmed trying to keep track of who I spoke with and what they told me, so starting that detailed timeline spreadsheet will be a lifesaver. Thank you all for creating such a supportive and informative community. Just knowing there are people who truly understand this panic and have successfully navigated through it makes this feel less isolating. I'll definitely update with my progress to help others who might find themselves in this same horrible situation! 🙏

I'm new to this community but wanted to share something that might help others avoid this issue in the future. I learned from my caseworker that the EDD system actually has "maintenance windows" that aren't always announced publicly - usually Tuesday nights 11pm-2am and Wednesday nights 11pm-6am PST. She told me to avoid logging in during these times if possible. Also, if you're planning to certify, try to do it at least 2-3 days before your deadline rather than waiting until the last day, since that's when the system gets the most traffic and is most likely to have these loading issues. I know it's frustrating that we have to work around their broken system, but hopefully this timing info helps someone avoid the stress that Nia went through!

This whole thread is such a lifesaver! I'm bookmarking it because I know I'll probably run into this issue again. The EDD website seems to break in new and creative ways every few months. One thing I wanted to add - if you're still having trouble after trying all these solutions, don't forget that you can also visit a local America's Job Center of California (AJCC) office if there's one near you. They have computers and staff who can help you log in and certify in person. I had to do this once when their system was down for days and I was about to miss my certification window. Not the most convenient option, but it's there as a last resort. Really appreciate everyone sharing their workarounds - this community is way more helpful than EDD's actual tech support!

I actually tried the multiple ATM approach when I was in a similar bind a few months ago. I was able to get $1000 from a Bank of America ATM around 2pm, then went to a Wells Fargo ATM around 6pm the same day and got another $500 (not the full $1000 though). I think it might have worked because they're on different networks, but honestly I'm not 100% sure if it was just luck or if there's actually a strategy there. The limits seem pretty inconsistent overall. If you're really tight on time and need the full $1800 fast, you might want to try hitting 2-3 different bank ATMs throughout the day and see what happens. Just make sure to space them out by a few hours. But definitely still set up that bank transfer as your backup plan since that's the most reliable long-term solution!

I've been dealing with Money Network cards for over a year now and wanted to share what I've learned about maximizing your withdrawal options when you need larger amounts quickly. The key thing to understand is that different ATM networks often have different daily limit tracking systems. I've successfully withdrawn $1000 from a Chase ATM in the morning, then another $800-900 from a credit union ATM later the same day. The trick is to avoid ATMs from the same bank/network and space them out by at least 4-6 hours. Also, if you're really in a pinch, some grocery stores like Safeway or Kroger will let you get cash back up to $200-300 with a small purchase, and this doesn't always count against your ATM withdrawal limit since it's processed as a purchase transaction. Between ATM withdrawals and cash back options, I've managed to get around $1500 in cash in a single day when I absolutely had to. Just make sure to keep your receipts and track everything so you know how much you've accessed!