EDD SDI payment delay after doctor submitted renewal - no continued claim form in inbox

yeah same thing happened 2 me last month!! the system is totally broken. one day everything is fine and then suddenly no claim form and no money. i ended up calling like 50+ times over 3 days before finally getting through. its ridiculous that we have to go thru this when were already dealing with health issues! when u do get thru they'll probably tell u that there was a "processing delay" or some BS like that. good luck

This happens when there's a processing delay in their system or if something in your renewal paperwork triggered a review. A few things to try: 1. Check your SDI Online account for any correspondence - sometimes they send messages requesting additional information without notifying you by email or text. 2. Ask your doctor's office to verify the form was actually submitted and processed (sometimes they think it went through but there was an error). 3. If your doctor confirms everything is submitted correctly, it might be a system glitch. These have been more common since they updated the online portal in January 2025. Unfortunately, you do need to speak with a rep to resolve this, and the phone system is notoriously difficult right now.

I'm currently going through the exact same situation! My doctor submitted renewal paperwork last week, and I didn't receive my continued claim form or payment yesterday as scheduled. I finally got through to someone at EDD this morning after trying a service called Claimyr (claimyr.com). They connect you directly to an EDD agent and bypass the hold system - they have a video demo at https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd that shows how it works. When I finally spoke with an agent, they told me there's a system-wide delay affecting many SDI claims right now, especially renewals. Apparently some doctor certifications are getting flagged for additional review because of a new verification process they implemented. The agent was able to manually push my continued claim form to my inbox, and I certified right away. Might be worth trying!

This EXACT thing happened to me and it was because my doctor checked the wrong box on form DE 2501. She checked "patient CAN return to work" instead of "patient CANNOT return to work". Took me 2 weeks of calling to find this out. Make sure your doc submitted everything 100% correctly because ONE tiny mistake can hold up everything!!!!

The whole California disability system is completely broken. They're understaffed and overwhelmed, and we're the ones who suffer. I was on SDI for 4 months last year after my surgery, and EVERY payment had some kind of issue. One time they "lost" my paperwork that was submitted electronically! Another time they claimed they sent me a form that never arrived. I found that calling right when they open at 8:00 AM gave me the best chance of getting through, but even then it was like winning the lottery. I'd recommend also sending a message through your SDI Online account - sometimes they respond to those faster than calls. And document EVERYTHING - dates you called, who you spoke with, what they said. You might need it if you have to file an appeal later (which I had to do twice).

hey have u tried calling the different office regions? sometimes the sacramento number (916-654-7099) has less wait times than the main 800 number. also try calling at exactly 8:01am, thats when i usually get thru

I just wanted to follow up on my earlier comment. I received my payment today (just 1 day after the agent manually pushed the continued claim form to my inbox). When I spoke with them, they mentioned there's currently a 24-48 hour backlog on processing SDI renewal certifications. Hope this helps!

btw if u do use that claimyr service the other person mentioned, make sure u have ur claim ID number and social ready cuz they'll ask for it right away. i wasted like 10 min searching for mine when i finally got thru last time

I'm dealing with a similar issue right now too! My doctor submitted my renewal forms on Tuesday and I'm still waiting for my continued claim form to show up. Reading through all these responses is really helpful - I had no idea there were system-wide delays happening. I'm definitely going to try calling that Sacramento number at 8:01 AM tomorrow and also check with my doctor's office to make sure they didn't accidentally check the wrong box on the DE 2501 form. It's so stressful when you're already dealing with a disability and then have to worry about whether your payments will come through on time. Thanks everyone for sharing your experiences and tips!

Just wanted to share another tip that worked for me recently - if you can't get through by phone, try visiting your local EDD office in person if you're able to. I know it's not ideal when you're dealing with a disability, but I went to my local office last month when I had a similar delay and they were able to look up my claim immediately and resolve the issue on the spot. They have direct access to the system and can often fix things that would take weeks to resolve over the phone. You don't need an appointment for SDI issues, just bring your ID and claim paperwork. The wait time was about 45 minutes but so much better than calling 50+ times! Hope this helps someone who's still struggling to get through.