Were you able to get this resolved? I'm dealing with the exact same issue with my disability claim right now. Apparently this became a common problem after they switched systems in January, especially for people who had UI claims during Covid. Please update if you found a solution!

I'm dealing with a similar issue right now! My disability claim got stuck because of an old unemployment account from 2019. I tried the tech support line (855) 342-3645 that others mentioned and actually got through after about 45 minutes on hold yesterday morning. The rep was really helpful and explained that this is happening to tons of people since they updated their systems. She was able to merge my account info in about 10 minutes and I was able to submit my claim online right after the call. Definitely try calling that tech support number first thing in the morning - seems like that's when you have the best chance of getting through. Hope your wrist heals quickly!

Just wanted to add - if you're having trouble finding the form link in your SDI Online portal, look under the "Claim Status" section first, then check "Forms and Documents." Sometimes it takes a day or two after filing for the medical certification form (DE 2501) link to appear. Also, make sure you're logged into the SDI portal specifically, not the regular EDD unemployment portal - they're separate systems and the forms are in different places!

I went through this exact same situation last month! Here's what I learned: EDD definitely does NOT automatically mail the DE 2501 form to your doctor anymore. You need to log into your SDI Online account, go to the "Forms" section, and download/print the medical certification form yourself. Then take it to your doctor's office. Make sure to tell them they need to submit it back to EDD directly (not give it back to you) - they can mail, fax, or sometimes upload it electronically. The whole process usually takes about a week once your doctor has the form, so don't wait! The sooner you get that form to them, the sooner your benefits can start processing.

I went through this exact situation last month! Here's what happened with me: I submitted my extension request online and it took about 10 days to get approved. The key thing is to make sure your doctor submitted the updated medical certification directly to EDD - that's usually what holds things up. My payments continued automatically once the extension was processed, but there was about a 1-week gap between my original end date and when the new payments kicked in. Keep checking your account daily and don't panic if you see a brief interruption - that's normal during the transition. If it's been more than 2 weeks with no update, definitely try the calling strategies others mentioned or use the online contact form. Hang in there!

I'm going through the same thing right now and it's so stressful! I submitted my extension about a week ago and haven't heard anything back yet. Reading through these comments is really helpful though - especially knowing that a 1-2 week gap in payments might be normal. I had no idea about the doctor needing to submit the medical certification directly to EDD, so I'm definitely going to double-check on that. Thanks everyone for sharing your experiences, it really helps to know we're not alone in dealing with this bureaucratic nightmare! 🤞 Hoping both our extensions get processed soon @Jamal Carter!

Hey Sophie! I went through something similar last year. Here's what worked for me: I sent a follow-up fax directly to their medical review department with a cover letter explaining the delay and requesting urgent processing. Make sure to include your claim number and reference the original submission date. Also, try calling first thing Monday morning around 8:02 AM - that's when I had the best luck getting through. Keep all your documentation handy when you call. The squeaky wheel gets the grease with these agencies! Hope this helps! 🤞

I'm dealing with a similar situation right now - it's been 3 weeks since my doctor submitted updated paperwork and still no updates in the system. One thing that helped me was creating a paper trail. I started sending certified mail copies of everything to make sure there's documented proof of submission dates. Also, when you do get through on the phone, ask for the supervisor's direct extension and the specific department handling medical reviews. Sometimes the front-line reps don't have access to update medical information and you need to be transferred to a specialist. Don't give up - I know how stressful this is when your benefits are on the line! 💪

Wow, what a rollercoaster! I'm so relieved you got this resolved, Olivia. Your story really highlights how broken the EDD system can be - it's ridiculous that approved claims can just vanish from the portal without any notification. I'm bookmarking this thread because the advice about calling right at 8am, contacting state reps, and using services like Claimyr could be invaluable if I ever face a similar situation. It's honestly shameful that people have to jump through so many hoops just to get the benefits they're legally entitled to. Hopefully your experience helps other folks who find themselves in the same nightmare situation!

This is exactly the kind of post that should be pinned at the top of this community! As someone who's dealt with EDD nightmares myself, I can't stress enough how important it is to document EVERYTHING - screenshots, confirmation numbers, dates of calls, etc. The fact that your claim completely disappeared from the system but you had all your documentation saved your case. For anyone else reading this, also consider filing a complaint with the California Department of Consumer Affairs if you're getting nowhere with EDD directly. They have an ombudsman program that can sometimes cut through the red tape. So glad you got your backpay, Olivia - stories like yours give the rest of us hope that these issues can eventually be resolved!