Let us know what happens with your extension! I've found that checking your SDI Online account daily is the best way to track progress. You should see the new end date appear in your claim details once the extension is processed. If you don't see any changes within 7-10 days after your doctor submits the form, that's when you need to start calling.

I went through this exact same situation with my knee injury last year! The key thing is timing - make sure your doctor submits that DE 2525XX form BEFORE your current claim period ends (sounds like that's 3/14/25 based on your last comment). I made the mistake of waiting until the last day and there was a small gap in my payments that took weeks to resolve. Also, keep all your documentation and take screenshots of your SDI Online account showing the current end date - it helps if there are any processing delays later. Your benefit amount should stay exactly the same during the extension period. Good luck with your back recovery!

Just wanted to follow up - were you able to successfully submit the medical certification? If you're still having trouble, I'd recommend checking if your patient filed an SDI claim or a PFL claim, as the certification process differs slightly between them. For SDI, you'll need to complete a DE 2501 form electronically, while PFL requires different documentation.

Great to hear you got it sorted out! For other medical providers who might stumble across this thread, I'd also recommend bookmarking the EDD Medical Provider Handbook (available in the resources section of SDI Online) - it has step-by-step screenshots that make the process much clearer. Also, if you're planning to do these regularly, consider setting up email notifications so you know immediately when patients submit claims that need your certification. Saves a lot of back-and-forth with patients asking about status updates!

Quick question - are you planning on taking SDI before or after PDL? I'm in a similar boat and trying to figure out the best way to maximize my leave.

Protip: If you're having trouble with the online system, sometimes going old school and mailing in a paper form can actually be faster. Crazy, I know, but it worked for me!

Protip: take screenshots of EVERYTHING you submit to EDD. It's saved my butt more than once when they claimed they never got something.

Hey Jade! I went through something similar a few months ago. The DE 2517-40 form is basically EDD's way of saying there's an issue with your identity verification, but they're terrible at explaining what exactly went wrong. A few things to check: - Make sure your documents are high quality scans/photos (not blurry) - Verify that all your personal info matches exactly across all documents - Check that your documents aren't expired The appeals process that Olivia mentioned is definitely your best bet. I'd also recommend checking if there are any local EDD offices near you where you can go in person - sometimes that's faster than the phone maze. Don't let this discourage you too much. The system is broken but you can get through it with persistence. Keep us updated on how it goes!

Pro tip: if you can, set up direct deposit. It's way faster than waiting for checks in the mail.

@Miguel Diaz I went through the exact same thing a few months ago. Here's what worked for me: First, definitely check if your direct deposit info is correct in your online account - that was my issue initially. Second, try calling early morning (like 8:02 AM) right when they open, you have a better chance. Also, document everything - dates you called, reference numbers, etc. If you're still stuck after a week of trying, contact your state assembly member's office. They have a constituent services team that can help cut through the red tape. I know it's super stressful when you're depending on those payments, but don't give up! The system is slow but it does work eventually.