Have you tried faxing them? I know it sounds ancient, but sometimes old school methods work best with these outdated systems.

I went through this exact same thing a few months ago! The key is to be super persistent and don't let them brush you off. Here's what worked for me: 1. Get your documentation ready - any texts, emails, or notes about when you actually returned to work 2. When you do get through to someone, ask to speak with a supervisor if the first person can't help 3. File an appeal if they deny your claim - sometimes that's the only way to get a real review 4. Keep certifying for benefits while you're fighting it, even if there's a discrepancy The whole process took me about 6 weeks but I eventually got it sorted and received all my back pay. Don't give up! The system is broken but if you stay on top of it, you can get through this. 💪

I'm so sorry you're dealing with this! The Real ID sync issue is such a pain. I went through something similar when my account pulled old info from DMV records. One thing that helped me was calling the EDD Identity Verification unit directly at 1-866-362-8817 - they specifically handle these kinds of mismatched name/ID issues. They were able to walk me through exactly what documents I needed and even put a note on my account while I was gathering everything. Also, if you have your old Social Security card or any government documents in your maiden name, bring those too - it helps establish the connection between your old and new identity. The whole process took me about 5 weeks, but having that direct line to the ID verification team made it way less stressful. They actually know what they're doing unlike some of the general customer service reps. Hope this helps! 🤞

I'm going through the exact same thing right now! My EDD account is stuck showing my maiden name from an old DMV record and it's blocking everything. Reading through all these responses is giving me so much hope - I had no idea this was such a common issue or that there were specific departments that handle it better. @dd1b8aa2a47e that Identity Verification unit number is a game changer, thank you! @8481cac4f8b0 @69e3c4673594 the detailed steps you shared are incredibly helpful too. I'm going to gather all my documents (marriage cert, old SS card, pay stubs) and try both the phone route and the fax/mail combo approach. It's frustrating that we have to jump through so many hoops, but at least now I have a real roadmap instead of just banging my head against the wall. Will definitely update once I make some progress! 💪

I'm going through the same thing right now! Been stuck on this for two days. What's really helped me is trying to certify super early in the morning (like 5-6 AM) when fewer people are on the system. Also, make sure you're not using any browser extensions that might interfere - I had to disable my ad blocker to get it to work. If you're still having issues, document everything with screenshots so you have proof you tried to certify on time. The EDD system is notorious for these glitches but they usually honor your certification if you can show you made legitimate attempts. Good luck!

I'm dealing with this exact same issue right now! Been trying to certify since yesterday and keep getting kicked out of the system. It's so stressful when you're depending on these benefits. I tried calling this morning but gave up after being on hold for 2 hours. Thanks to everyone sharing their tips here - I'm going to try certifying at 5 AM tomorrow and also check the mobile app. It's reassuring to know I'm not the only one struggling with this system. Hopefully they get these glitches sorted out soon! 🤞

I'm going through something similar right now - had my hearing 4 weeks ago and still waiting! It's so nerve-wracking not knowing when the decision will come. From reading everyone's experiences here, it seems like anywhere from 4-8 weeks is pretty normal for 2025, which is somewhat reassuring but still frustrating when you're in the middle of it. I've been checking my UI Online account obsessively but nothing yet. The financial stress of waiting is probably the worst part - you can't really plan anything when you don't know if/when benefits will start. Hoping we both hear something soon! 🤞

I'm new to this community but unfortunately not new to EDD appeal delays. I had my hearing 2 weeks ago and already feeling anxious about the wait! Reading through everyone's experiences here is both reassuring and concerning - it seems like the timeframes are all over the place. My case is also a voluntary quit vs misconduct situation, so based on what @AstroAdventurer mentioned about complex cases taking longer, I'm preparing myself for at least 6-8 weeks. Andre, I hope you hear something soon! 3+ weeks feels like an eternity when you're waiting for such an important decision. Thanks to everyone for sharing their experiences and timelines - it really helps to know what to expect even if the ranges are so wide. This whole process is incredibly stressful but at least we're not going through it alone!

Just checking back - were you able to get through to SDI? If they told you it could take weeks for reissue, ask to speak with a supervisor about expediting due to financial hardship. Sometimes they can process it faster.

That's great news that you got it resolved! For anyone else reading this thread who might face a similar issue, I'd also recommend checking with your old address if possible. Sometimes apartment complexes or new tenants will hold mail for a while. I had a friend who got their disability check back this way when EDD sent it to the wrong place. Also worth noting - if you move again, make sure to update your address with BOTH regular EDD and the SDI division separately since they don't always sync up automatically. Glad everything worked out for you!