What's the current EDD SDI phone number and menu options to reach a human? Can't find my paperwork

The main EDD SDI number is 1-800-480-3287. They're open Monday-Friday 8am-5pm. When you call, press 1 for English (or 2 for Spanish), then press 1 for questions about an existing disability claim, then either 1 for general questions or 2 for specific claim status questions. But honestly, getting through is nearly impossible - I spent three days trying last month before I finally reached someone.

thx for asking this, i need to call them too. my payment is late and the website just says pending with no explanation ugh

Call first thing in the morning when they open at 8am sharp. That's your best chance to get in the queue before it fills up. Also, don't hang up even if they say the wait time is long - if you call back later, you'll just be at the back of the line again. I've had to call them multiple times for my pregnancy disability claim and early morning always works best.

After struggling for WEEKS to get through to EDD for my SDI claim issues, I finally found a service called Claimyr that got me connected to an EDD agent in about 20 minutes. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd Basically, they call EDD for you and navigate the phone tree, then call you when they get through to an agent. Saved me from the constant redial nightmare. Just sharing because it literally saved my sanity after trying for days on my own.

Call volume is ALWAYS highest on Mondays and Fridays, so try Tuesday-Thursday if possible. Also, the number is technically different if you're calling about Paid Family Leave (1-877-238-4373) vs. regular SDI (1-800-480-3287), so make sure you're calling the right department for your specific claim type. When you do get through, ask them to note in your file exactly what you discussed - it'll help if you need to call back again and get a different representative.

Just FYI they NEVER answer!!! I've been trying for two weeks and the automated system just keeps hanging up on me saying "we're experiencing high call volume" then it disconnects! THE SYSTEM IS BROKEN!!

My sister works for EDD (not in disability though) and she said they're still super understaffed since the pandemic. The worst thing is when you FINALLY get through after waiting for an hour and then they transfer you and you get disconnected. Make sure you have your claim ID number, last 4 of SSN, and the date you filed ready before you call so you don't waste time once you get through.

One more tip - when you do reach someone, ask them specific questions about your claim status like: 1) Has my medical certification been received and processed? 2) Is there any missing information holding up my claim? 3) When can I expect my first payment? Get names and ID numbers of who you speak with too. I learned this the hard way after getting different answers from different reps.